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'Fatal Error 2738' Message Displays in Windows Vista During Installation

  • PrintPrint

Issue

When installing the HP software on a computer running Windows Vista, the message Fatal error 2738 appears on the computer.

Solution

Try the solutions below in the order presented. It might not be necessary to complete all of the solutions.

Solution one: Restart the computer

  1. Turn off the product.
  2. Restart the computer.
  3. Turn on the product.
  4. Use the HP software CD or the downloaded software file to install the HP Software.

Solution two: Register VBSCRIPT.DLL

  1. Search for the VBSCRIPT.DLL file on the computer. It is usually located in the C:\Windows\System32 folder.
  2. Click the Start icon () , click All Programs, and then click Accessories.
  3. Right-click Command Prompt, then click Run as Administrator.
  4. In the command prompt, type CD C:\WINDOWS\SYSTEM32. If the VBSCRIPT.DLL file is located in a different folder, use the appropriate folder location.
  5. Press the Enter key.
  6. Click Continue in the window that appears on the computer.
  7. Type REGSVR32 VBSCRIPT.DLL in the command prompt and press Enter.
    A message appears on the computer indicating that VBSCRIPT has been installed successfully.
  8. Use the HP software CD or the downloaded software file to install the HP Software.

Solution three: Download and install the latest version of the software

  1. Click here to go to the software download page on the HP Web site.
  2. Type the product model name in the text box and click the gray arrow button.
  3. Select the appropriate product model from the list that appears on the computer, then select the appropriate operating system from the list that appears on the computer.
  4. Under the Drivers section, click Full Feature Software and Drivers.
  5. Follow the on-screen instructions to download and install the HP software.

Solution four: Custom Install

Use Custom Install to install the basic print drivers only.
  1. Use the HP software CD or the downloaded software file to start installing the HP Software.
  2. When prompted, click Custom Install.
  3. Clear all the entries in the list of software to install except Photosmart Officejet and Deskjet Drivers and Imaging Device Functions. Click Next to continue.
  4. Follow the on-screen instructions to install the basic print drivers.

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