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HP Pavilion dv9000 CTO Notebook PC support

A Password is Required Causing the Computer to not Startup or Boot in Windows

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This document pertains to HP Notebook PCs with Windows 7 and Vista.

Why should I use a password?

Using a password can protect your information from unauthorized use, but using the incorrect password, or forgetting your password, can prevent you from accessing your work.
Everyone should use a password for the standard Windows login. Use a power-on password for additional protection if you use your notebook PC in public places in case it is lost or stolen. Power-on passwords make it impossible to turn on your computer without it. Therefore, if someone steals your computer, they will not be able to turn it on unless they know the password - which further protects your computer.

What if I forget my password?

If you forget your password, check to be sure that you are entering the password correctly. Please remember that passwords are case-sensitive, so, if the caps lock or num lk keys are turned on while you are typing your password, your password will not work - unless your password only contains capital letters and numbers. Turn off the caps lock and num lk keys, enter your password, and then turn the caps lock and/or num lk keys back on - if you want them on.
If turning the caps lock and num lk keys off to enter your password does not work, follow the steps below to view your password hint.
  1. Press the enter key at the logon screen. The text The user name or password is incorrect displays.
  2. Click OK. The logon screen displays with the password hint directly beneath the Password field.
You should now be able to remember your password. If you still do not remember your password, insert your password reset disk, and then click Reset password. Follow the on-screen instructions in the Password Reset Wizard.
You can now either logon as the administrator (assuming that you have set up an administrator account and you use an individual account), or you can reformat the hard drive and return the notebook to its original configuration.
NOTE:You should create a Password Reset disc if you tend to forget passwords; you should create a new Password Reset disc if you change your password.
If you forget the power-on password, you have a more difficult problem. Since the power-on password was designed to provide complete security, you will need to contact an HP-authorized service center for assistance. All data on the hard drive will be removed during the service.
WARNING:If you forget the power-on password, the computer must be reset at an HP-certified repair center. Please contact HP to schedule a repair. The Drive Lock password cannot be reset. If you lose or forget the Drive Lock password, the hard drive must be replaced. Please contact HP to order a new hard drive. These services are not covered by the warranty.

Why should I create a user account that is separate from the administrator account?

The administrator account controls many aspects of your computer, such as permitting access to the computer, setting permissions for other accounts on the computer, and resetting passwords for those other accounts. Using a secondary account with fewer permissions gives you a safety net. If you forget your account password, you can always log onto the administrator account and reset the password and settings for your account from there.
This document explains the levels of password security, how to set up passwords and power-on passwords, how to use drive-lock passwords, how to change passwords from the administrator account, and how to create and use a password reset disc.

Understanding levels of password security

To promote security, you can set your computer to require you to enter a password before accessing files. There are multiple levels of password security built into your HP computer.
  1. Power-On
  2. Drive Lock
  3. Windows Logon
  4. Windows Administrator, or an account with administrator privileges
During logon, you must enter a password for each security level that you enabled on the computer. Passwords are great for preventing access to your computer, but they can be a major problem if you forget them. It is a good idea to write down all of your passwords and keep them in a secure place away from the computer. For proper security, it does no good to create a password and then write it on a piece of paper attached to the top of the computer.

Types of accounts and security

There are three types of accounts:
  • Standard User account - can use most of the installed software, and can change OS settings that do not affect other accounts.
  • User account with administrator privileges - has access to the computer and can change most, but not all, of the settings that affect all other accounts.
  • Administrator account - has complete access to the computer and can change settings that affect all of the accounts and the security of the computer.
    NOTE:The Administrator account does not exist in Windows Vista Starter, Windows Vista Home Basic, or Windows Vista Home Premium editions.
For security purposes, you should create and use two accounts: a standard account for normal, everyday use, and a different account with administrator privileges that is only used for installing and configuring applications. If a virus attacks the computer and tries to control the standard account, it can do little damage because the standard account cannot change any OS settings. However, if you use an administrator account all the time, the same virus could do more damage because the administrator account can make changes to the OS settings.
If you forget or lose one of these passwords, use one of the following methods to access the computer.

Use the power-on password

The power-on password prevents anyone from starting the computer until they enter the proper password. With the power-on password enabled, the screen remains black and you are prompted to enter a password as soon as you turn on the computer.
The power-on password is set (enabled or disabled) in the System BIOS option window. By default, the power-on password is turned off.
To set the power-on password, do the following steps:
  1. Press the power switch to turn on the PC, and immediately press the f10 key to open the BIOS option window.
  2. Under Security, select the Power-On password option, and then enter the desired password.
  3. Restart the computer.
You will be prompted immediately to enter the password.
WARNING:If you forget the power-on password, a repair at an HP-certified repair center is required to reset the computer. Please contact HP to schedule a repair. This service is not covered by the warranty.

Use the Drive Lock password

The Drive Lock password protects the data on your hard drive through encryption. The data on the hard drive is inaccessible if you do not enter the Drive Lock password.
To set the Drive Lock password, do the following steps:
  1. Press the power switch to turn on the computer and immediately press the f10 key to open the BIOS option window.
  2. Under Security, select the Drive Lock password option.
  3. When prompted, select Enable the Protection.
  4. When prompted, type the desired User password.
  5. When prompted, type the Master password.
  6. When prompted, follow the instructions to confirm the use of the Drive Lock password.
  7. Select Save the changes and exit, and allow the computer to restart.
You will be prompted immediately to enter the password.
WARNING:The Drive Lock password cannot be reset. If the password is lost or forgotten, the hard drive must be replaced. Please contact HP to order a new hard drive. This service is not covered by the warranty.

Use the Windows Logon

The Windows Logon password prevents unauthorized access to the operating system and programs. If you are the only person with physical access to the computer, you can leave the password blank. When you turn on the computer, it starts up in Windows and then prompts you to enter a password before you can access any files or applications.
If more than one person uses the computer, you may want to set up an individual account for each person. You are encouraged, but not required, to set up a password for each account. Individual accounts allow each person to organize their desktops and install programs that cannot be used by other people.
If you forget a password and find yourself locked out of one account, you can login as another person with administrator privileges and reset the password.
To logon with the on-screen keyboard:
  1. Click the Ease of access icon in the lower left corner of the Windows logon screen.
  2. Select Type without the keyboard (On-Screen Keyboard) options from the resulting window and click OK.
  3. Using the keyboard shown below, type your password and then click Enter.
    Figure 1: On-Screen keyboard
    Image of the On-Screen keyboard.
This should continue the logon process and bring you up to you main screen.

Change your password

You can set or change a password on your account by following the steps below. If you are already logged on, you will be prompted for your password during this task.
  1. On the Windows desktop, click Start, enter add or remove in the search field, and select Add or remove user accounts from the list.
  2. On the Manage Accounts window, choose the account you would like to change. Enter the password for the account.
  3. On the Change an Account window, click Change the password.
  4. Type the password in the New password field, then type the same password in the Confirm new password field.
  5. Type yourself a clue to help remember the password in the Type a password hint field, and then click Change password.
Your new password is valid the next time you logon to the computer.

Change a password from the administrator's account

The administrator's account, or an individual account with administrator privileges, can reset a forgotten password, or delete an unwanted account, by following the steps below.
NOTE:When the administrator changes a passwords, the account owner must logon using the new password to access the emails that were received under the old password.
  1. Restart the computer and logon with an administrator's account.
  2. On the Windows desktop, click Start, enter add or remove in the search field, and select Add or remove user accounts from the list.
  3. On the Manage Accounts window, choose the account for which you need to change the password.
  4. On the Change an Account window, click Change the password.
    Alternatively, select Remove the password to clear the password, and then allow the person to enter a new password.
  5. Type the password in the New password field, then type the same password in the Confirm new password field.
  6. Type a clue to help the person remember the password in the Type a password hint field, and then click Change password.
  7. Close the User Accounts window, and log out of Vista.
The password on the account has now been changed. Log out of the administrator's account, you can now logon using the new password.

Using a password reset disk

If you tend to forget information, like passwords, you can create and use a password reset disk to logon to Windows. This disk can be either a CD disc or a USB storage device. Devices called flash drives, memory sticks, or thumb drives are examples of valid USB external storage devices.

Create a password reset disk

To create a password reset disk to protect your account, follow the steps below. The password must be stored on a USB flash drive, or other removable media.
  1. Insert a flash drive in the USB port.
  2. Logon to the account.
  3. On the Windows desktop, click Start, enter user into the search field, and then select User Accounts from the list.
  4. On the User Accounts window, choose Create a password reset disk.
  5. When the Forgotten Password Wizard opens, read the instructions and click Next.
  6. When prompted, use the drop-down menu to select the Removable Disk drive or USB storage device on which you want to create the forgotten password file, and then click Next.
  7. When prompted, type the current account password in the password field, and then click Next.
  8. If you are prompted to use VeriSoft Single Sign On to remember your credentials, select No. You can reset the credentials later.
  9. After the Wizard creates the Password Reset Disk, click Next, and then Finish to exit the Wizard.
Label and store the flash drive or removable media in a convenient, but secure, location.

Logon using a password reset disk

If you forget the password for the account, use the Password Reset Disk to reset the password by following the steps below.
  1. On the logon screen, enter an text string and press enter.
  2. On the Windows Security logon error window, click OK.
  3. Below the password entry field on the logon screen, select Reset password...
  4. When prompted, insert the Password Reset disc, and then click Next.
  5. On the Password Reset Wizard window, click Next.
  6. From the drop down list, select the drive containing the password reset key file, and click Next.
  7. Follow the instructions to type a new password, confirm the password, and enter a hint to help you remember the password.
  8. Click Next to accept the choices, then click Finish to close the Wizard.
When the Wizard closes, enter the new password to logon to Vista.

Restore your PC to original condition

In the event that you have lost all of your administrator account passwords, and you do not have a password reset disk available to change or restore the password, you will have to re-image your computer.
If you have a factory-installed image on your computer, you may do so by turning the computer off, turning it back on, and pressing the f11 key before the Windows Vista logo screen appears. Then follow the directions on screen.
If you have installed Windows Vista yourself, you may have to reinstall the operating system manually.