HP Deskjet D1360 Printer support
'Incompatible Print Cartridge' Message Displays in Windows After Installing a Print Cartridge
This document is for the Deskjet D1330 and D1360 series printers.
After you install a print cartridge, the power light continues to blink. The printer will not print. Incompatible Print Cartridge displays on the computer screen.
Work through the sections below, in order. When the power light stops blinking, the problem is resolved.
NOTE:In the procedures below, the problem cartridge is identified by the message on the computer screen.
Step one: Close printer cover
If the printer cover is open, close it.
Step two: Determine which is the problem cartridge
If the message on the computer does not identify a particular cartridge but instead says Print cartridge error , follow these steps to determine which cartridge is causing the problem.
- Open the cartridge access door.
- Remove either cartridge (not both).
- Close the cartridge access door.
- If the computer message is Print Cartridge Error , then the print cartridge that remained in the printer is the problem cartridge.
- If the computer message is not Print Cartridge Error but instead says ...Either missing, not detected, or incorrectly installed , then the cartridge you removed is the problem cartridge.
- To reinstall the problem cartridge, proceed to the next step.
Step three: Remove, inspect, and reseat the problem cartridge
If the problem still occurs, the electrical contact between the cartridges and the printer might be bad. Removing and reseating the cartridges might help.
- Open the cartridge access door and wait a moment for the cartridges to come to the center.
- Press down on the end of the problem cartridge to snap it out of the carriage.
- If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
- Replace the cartridge. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
- The black or photo cartridge goes on the right.
- The tricolor cartridge goes on the left.
Step four: Clean the problem cartridge contacts
- Gather the following items to clean the cartridge and carriage:
- Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
- Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
- Sheets of paper or a paper towel to rest the cartridge on during cleaning.
- Open the cartridge access door and wait until the carriage is idle and silent.
- Disconnect the power cord from the back of the printer.
- Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.NOTE:Do not leave the cartridges outside of the printer for more than 30 minutes. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
- Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
- Clean only the copper-colored contacts
- Repeat these steps for the other cartridge.
- Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.
- Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.
- Wait 10 minutes to allow the cartridge and carriage electrical contacts to dry.
- Reinstall the cartridges.
- Close the cartridge access door.
- Reconnect the power cord to the back of the printer.
- Press the Power button to turn on the printer.
- Try to print a page.
- If you are still unable to print, repeat these steps to clean and reseat the cartridges. Multiple cleanings might be necessary to restore printing.
Step five: Repeat reseating and cleaning steps
If the problem is not solved, repeat the reseating and cleaning procedures above.
Step six: Insert a new print cartridge
If the problem is not solved, insert a new print cartridge.
If you do not have a replacement print cartridge, you can still print in ink backup mode. Remove the problem cartridge and print with the remaining cartridge.
- If you remove the tri-color cartridge, your printouts will be in grayscale.
- If you remove the black or photo cartridge, the printer will print more slowly and the colors in the printouts may differ.
Step seven: Service the product
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
- If your product is in warranty , contact HP.
- If your product is out of warranty , fees might apply for contacting HP.