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HP Scanjet 6300c Scanner support

Installing the HP Scanning Software in Windows Safe Mode

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Symptom

The Hewlett Packard Scanning software will not install properly. Errors may appear during installation, or the Install-Shield Wizard may stop responding or freeze.

Solution

Copy the scanning software folder from the HP CD-ROM disc to a new folder on the Desktop. Then restart the computer in Safe Mode and install the HP Scanning Software from the new folder. Follow the instructions below to complete these steps:

Step 1: Create a new folder on the Desktop

  1. Right-click the Desktop.
  2. Click New , and then Folder . A New Folder will appear on the Desktop.
  3. Type: SCANNING SOFTWARE to rename the folder.
  4. Press Enter on the keyboard.

Step 2: Copy the HP Scanning Software CD to the Desktop

  1. Insert the HP Scanning Software CD-ROM disc into your CD-ROM drive.
    NOTE: If the install program starts, click Cancel to close HP install software window.
  2. From the Windows Desktop, right-click the My Computer icon, and then click Explorer . The Windows Explorer window will open.
  3. Double-click the CD ROM drive icon (The HP icon may appear on the drive icon).
  4. Click Edit , and then SelectAll . All of the files and folders on the right side will highlight.
  5. Click Edit , and then Copy .
  6. Click the Scanning Software folder located on the left side of the screen.
  7. Click Edit , and then Paste . The HP Scanning Software CD disc is now copied to the computer system’s hard drive.
  8. Close the Windows Explorer window.
    NOTE: If having enough space available on the hard drive is a concern, copy the English folder and root files from the HP Scanning Software CD.

Step 3: Restart the computer system in Safe Mode

  1. Place a blank floppy disk in the floppy drive.
  2. Restart the computer.
  3. When the computer attempts to restart, a "Non-System Disk Error"will appear.
  4. Remove the blank floppy disk.
  5. Press the F8 key twice.
  6. From the menu that appears, select Safe Mode , and then press Enter. A message will indicate the computer is running in Safe Mode.
  7. Click OK .
    NOTE: The screen will appear grainy because Safe Mode displays only 16 colors.

Step 4: Install the HP Scanning Software

  1. From the Desktop, double-click the Scanning Software folder.
  2. Double-click the Setup.exe file. This file may be located with the root files, in the English folder, or in the hpsw folder, depending on the HP Scanning Software being installed.
  3. Follow the instructions that appear on the screen to complete the installation.
  4. Restart the computer system.
  5. Delete the Scanning Software folder from the Desktop.
HP Scanjet 6300c Scanner

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