HP Officejet J3680 All-in-One Printer Troubleshooting

HP Officejet J3600 All-in-One Printer Series- Setting up the All-in-One (Hardware)

Introduction

This document explains how to set up the physical parts of the product. Complete these steps before you install the product software on your computer. If you already set up the product hardware, and need software installation help, see Links to Software Installation Instructions at the end of this document.

This document includes the following steps to set up the product:

Unpack the All-in-One

Check the contents of the box

Unfold the paper trays

Attach the control panel faceplate, if not attached

Load plain white paper

Connect the power cord and adapter

Turn the All-in-One on

Select the language and country/region

Set the date and time

Install the cartridges

Align the cartridges

Setting up the All-in-One

Follow these steps in order. When you are finished, you can click the appropriate link at the end of this document if you need instructions to install the product software.

CAUTION:Do NOT connect the USB cable now. If you need a USB cable to connect the product to the computer, you will be prompted to connect it at the correct time during software installation.

Step one: Unpack the All-in-One

Remove the tape from the outside of the product, and then open it. Be sure to remove and discard the orange shipping lock.
Pull down the paper tray. Remove the packing material from the inside of the product, including the packing material around the carriage that holds the cartridges.
Figure 1: Pull down the paper tray

Step two: Check the contents of the box

The contents might vary by country/region. See the packaging for a list of items shipped in the box.

Step three: Unfold the paper trays

Raise the document feeder tray on top of the product, and then open out the lower tray extender.
Figure 2: Open feeder tray and tray extender
Open out the document catcher.
Figure 3: Open document catcher

Step four: Attach the control panel faceplate, if not attached

Fit the faceplate tabs into the slots on top of the product.
Figure 4: Install control panel faceplate
Rotate the faceplate down, and then firmly press down on the front corners until they both snap into place.
Figure 5: Snap the faceplate into place

NOTE:Make sure that all edges are even with the product, and that all buttons come through the holes in the faceplate. The control panel faceplate must be attached for the product to work.

Step five: Load plain white paper

Follow these steps to load plain paper.

Raise the document catcher.
Slide the paper-width guide to its outermost position.
Figure 6: Slide out paper-width guide
Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:
Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
Insert paperLoad the stack of paper into the paper tray
CAUTION:Make sure that the product is idle and silent when you load paper into the input tray. If the product is servicing the cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the product to eject blank pages.
NOTE:If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray.
Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide.
Lower the document catcher.

Step six: Connect the power cord and adapter

Plug the product end of the power adapter into the back of the product.
Plug the adapter end of the power cord into the power adapter.
Plug the remaining end of the power cord into a grounded wall outlet or surge protector.

Figure 8: Connect power cord and adapter

Step seven: Turn the All-in-One on

Press the Power button to turn the product on.

Figure 9: Turn on the product

Step eight: Select the language and country/region

Follow these steps to select the language and country/region.

Select the language

Press Setup .
Use the Arrow buttons ( ) to scroll to the Preferences menu on the display, and then press OK .
Use the Right arrow button ( ) to select Language , and then press OK .
Use the Right arrow ( ) button to select the desired language, and then press OK .

Follow these steps to select the country/region.

Select the Country/Region

Press Setup .
Use the Arrow buttons ( ) to scroll to the Preferences menu on the display, and then press OK .
Use the Right arrow button ( ) to select Country/Region , and then press OK .
Use the Right arrow button ( ) to select the desired Country/Region, and then press OK .

Step nine: Set the date and time

Press Setup .
Use the Arrow buttons to scroll to the Tools menu on the display, and then press OK .
Use right arrow ( ) to select Date and Time , and then press OK .
Follow the prompts to enter the date and time, and then press OK .

Step ten: Install the cartridges

Leave the product turned on to install the cartridges.

Follow these steps to install the cartridges.

Open the cartridge door.
The carriage moves to the far right side of the product.
Figure 10: Open the cartridge door
Remove the new cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
Figure 11: Remove tape from cartridge
1 - Copper-colored contacts
2 - Plastic tape with pink pull tab (must be removed before installing)
3 - Ink nozzles under tape
CAUTION:Do not touch the cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
Do not touch the ink nozzles or copper contacts.Do not touch the nozzles or electrical contacts with your fingers
Slide each new cartridge forward into the empty slot. Then gently push the upper part of the cartridge forward until it clicks into place.
Insert the tri-color cartridge into the left slot.
Insert the black cartridge into the right slot.
Figure 13: Insert the cartridge
Close the cartridge door.

Step eleven: Align the cartridges

The product prompts you to align cartridges every time you install a cartridge. You can also align the cartridges at any time from the control panel, or by using the software you install with the product. Aligning the cartridges ensures high quality output.

Make sure you have letter or A4 unused plain white paper loaded in the input tray.
Press OK . The product prints an alignment page.
Place the alignment page print-side down on the scanner glass.
Press OK to scan the alignment page. When the scan finishes, the alignment is complete.

NOTE:If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.

Links to software installation instructions

After you complete the previous setup steps, you can install the product software with the product CD or by downloading the software from the HP Web site. For instructions, click the link for your computer operating system.

CAUTION:For USB connections, do NOT connect the USB cable yet. You will be prompted to connect it at the correct time during software installation.

USB connection
Windows XP	Windows XP
Windows Vista	Windows Vista
Windows 7	Windows 7
Windows 8	Windows 8
Mac OS X up to v10.5	Mac OS X up to 10.5
Mac OS X v10.6	Mac OS X 10.6
Mac OS X v10.7	OS X 10.7