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HP Officejet Pro L7380 All-in-One Printer support

Automatic Document Feeder (ADF) Does Not Pick Up Paper

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Issue

The automatic document feeder (ADF) does not pick up any pages.

Solution

Follow these steps to resolve the issue. It might not be necessary to complete all steps to resolve the issue.

Step one: Check the paper in the ADF

The condition of the paper or the amount of paper loaded in the ADF might prevent the ADF from picking it up and feeding it through the product.
  1. Make sure that no more than 50 sheets of paper are in the ADF input tray.
  2. Make sure the original is not photo paper or carbon paper. These types of originals must be loaded on the scanner glass.
  3. Make sure the original document that is loaded in the ADF meets the following criteria:
    • Free from curls, folds, creases, and tears
    • Does not have staples or clips attached

Step two: Make sure the ADF pick assembly is in good working condition

  1. Remove the document feeder and open the ADF cover.
    Figure 1: Removing the document feeder and opening the ADF cover
  2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
    Figure 2: Rotate the pick assembly
  3. Examine the pick assembly.
    • Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
    • Make sure the stack stopper, which is located between the top and bottom rollers, fits within the double slots just above the bottom roller. The stack stopper should move freely within the double slots to flow up and down when the whole pick assembly is lifted and lowered into position.
      Figure 3: Stack stopper and two-catch
  4. Return the pick assembly to its original position.
  5. When the product is turned on, the top roller will reset to its original position above the separator pad. There will be a gap between the separator pad and the top roller.
    Figure 4: View with gap between the separator pad and the top roller
  6. If there is no gap between the ADF top roller and the separator pad, press the Power button to turn off the product.
  7. Wait three to five seconds and then press the Power button to turn the product on. The ADF rollers should reset to the correct positions.
  8. Close the ADF cover and replace the document feeder.

Step three: Clean the rollers and separator pad

  1. Remove the document feeder and open the ADF cover.
    Figure 5: Removing the document feeder and opening the ADF cover
  2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
    Figure 6: Rotate the pick assembly
  3. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from it.
  4. Use the damp cloth to wipe any residue off the rollers and the separator pad. If the residue does not come off using distilled water, use isopropyl (rubbing) alcohol on the cloth instead.
    Figure 7: Separator pad
  5. Return the pick assembly to its original position.
  6. Close the ADF cover and replace the document feeder.

Step four: Detaching and re-attaching the ADF pick roller assembly

If the ADF pick assembly is detached or not connected properly, follow the steps below to resolve the issue.
If the ADF pick assembly works well, do not perform these steps.
  1. Press the Power button to turn off the All-in-One.
  2. Remove the document feeder and open the ADF cover.
  3. Press the blue-green ADF-release button to release the ADF rollers from the pick assembly as shown in the figure below (the red arrow is pointing to the ADF release button).
    Figure 8: Pressing the ADF release button
    Holding the ADF rollers and pressing the ADF blue-green release button located at the top, center of the pick assembly.
  4. Re-attach the ADF pick rollers by placing the rollers into the roller slot of the ADF pick assembly as shown in the figure below.
    The red arrows show the gears on the ADF pick assembly aligned on one side. The yellow arrows point to the two-catch notch.
    Figure 9: Placing the rollers into the two-catch slot
    Photo illustrates placing the rollers into the pick assembly
  5. Once the rollers are placed on the two-catch notch, push them in, so that the two-catch clicks into place.
    The photo below shows a correctly installed ADF pick assembly.
    Figure 10: Correct placement of ADF pick assembly
    Photo showing correct placement of the pick assembly
  6. Close the ADF assembly and cover.
  7. Turn the product on and make a copy with the ADF to check that the pick assembly works.

Step five: Service the All-in-One

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found in Contact HP .

Video demonstration of cleaning the pick assembly and rollers

The following video demonstrates steps to troubleshoot and to maintain the automatic document feeder (ADF). The product shown in this video might not look exactly like your product, but the steps are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Cause

  • The paper pick rollers might get dirty and not provide sufficient grip to pick up the paper from the ADF tray.
  • Paper with glossy effect or very high sheen can be very slippery causing a pick error by the ADF pickup rollers.
HP Officejet Pro L7380 All-in-One Printer

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