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HP EX470 MediaSmart Server support

Webshare FAQ

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This document applies to HP MediaSmart Server EX470 and EX475.

Why am I Getting a Certificate Error?

Solution:
If you access your HP MediaSmart server from a computer that is not being backed up by the server, you will get a warning about the server's security certificate whenever you access any of its https:// URLs. The Question is that the server issues its own security certificate, and since it is not an official Certificate Authority, your web browser issues the warning or error message.
You may ignore the warning or error message and continue to the HP MediaSmart server's web pages.

Why can't I Share my Album?

Solution:
Server users can create albums, but not share them.
This is a function for the Webshare Manager.
Figure 1: Webshare Album Share tab
Albums are shared with visitors.
The Sharing page is one of the tabs in the Create New Album wizard. Once an album is created, you can return to the Sharing page by clicking Manage under each album on the HP Photo Webshare home page. The Photos page opens. Click Next to advance to the Sharing page or click the Share tab.
Check the visitors with whom you want to share the album. Click Select All to share the album with all visitors. Click Select All a second time to deselect all visitors. Check a group to share the album with a set of visitors.
Figure 2: Visitor section of Webshare Album Share tab

Upload Photos Requires ActiveX Control to be Loaded?

Solution:
If you are using a browser that does not support ActiveX or you just prefer not to install ActiveX components, the steps below will walk you through adding photos without ActiveX.
  1. The Photos page is one of the tabs in the Create New Album wizard. Once an album is created, you can return to the Photos page by clicking Manage under the album on the HP Photo Webshare home page you want to add photos to.
  2. Click Add Photos.
    The Add photos to your album page displays.
    Figure 3: Add photos to your album page
  3. Click Browse to navigate to each folder and select files until all of the photos or videos are selected.
  4. Click Add Photos .

Clicking on Photo Webshare on Control Center Does Not Open.

Solution:
No Default Browser. Select a default browser or reboot computer.

Webshare Administrator Cannot Delete Visitor Account.

Solution:
The visitor was probably added as User in the Windows Home Server Console.
Open the Windows Home Server Console and disable the account:
  1. Double-click the Windows Home Server icon Windows Home Server icon in the task tray.
  2. Log on to the Windows Home Server Console.
  3. Click the User Accounts Tab.
  4. Double click the Name to be disabled, in the general tab, click the Disable Account button and Click Yes in the Disable User account dialog box.
    Figure 4: General tab, Account Status section

Visitor Can Create a Photo Album and Add Pictures but the Album doesn't Display.

Solution:
This is expected behavior for a Webshare Visitor who has permission to add photos. The photos must be approved by a Webshare administrator before they will display in the photo album.
When creating visitor accounts the webshare manager can assign different permissions:
  • Add Photos:
    This gives visitors the ability to add photos to an album. Visitors with the add photos permission must logon to the Photo Webshare with a user name and password. If the visitor does not have auto-approve ability, a Webshare Manager must approve added photos before other visitors can see them.
  • Save Photos:
    This gives visitors the ability to select, size, and save photos from the HP Photo Webshare to their computer.
  • Auto-approve:
    This choice automatically approves photos added to an album by this visitor. Auto-approved photos and videos are immediately viewable by all visitors with access to that album. Once logged on, there are no limitations on the size or quantity of files that the visitor can add.
  • Email:
    This enables the visitor to receive notifications of new or changed albums. The visitor must have an email address saved to their user account to receive notifications.

Visitor Can Create a Photo Album and Add Pictures but the Album doesn't Display the Pictures.

Solution:
This is expected behavior for a Webshare Visitor who has permission to add photos. The photos must be approved by a Webshare administrator before they will display in the photo album.
When creating visitor accounts the webshare manager can assign different permissions:
  • Add Photos:
    This gives visitors the ability to add photos to an album. Visitors with the add photos permission must logon to the Photo Webshare with a user name and password. If the visitor does not have auto-approve ability, a Webshare Manager must approve added photos before other visitors can see them.
  • Save Photos:
    This gives visitors the ability to select, size, and save photos from the HP Photo Webshare to their computer.
  • Auto-approve:
    This choice automatically approves photos added to an album by this visitor. Auto-approved photos and videos are immediately viewable by all visitors with access to that album. Once logged on, there are no limitations on the size or quantity of files that the visitor can add.
  • Email:
    This enables the visitor to receive notifications of new or changed albums. The visitor must have an email address saved to their user account to receive notifications.

Visitor Cannot Download Pictures and sees a Message Telling them that they Cannot Download Pictures.

Solution:
The visitor does not have permission to download (save) pictures, these permissions are set by the Webshare administrator.
One of the choices when creating a visitor one of the choices is Save photos which gives visitors the ability to select, size, and save photos from the HP Photo Webshare to their computer.

Visitor has Created an Album (or Albums) and Wants to Delete the Album but Cannot.

Solution:
This is expected behavior for a Webshare Visitor.
Visitor should delete the photos from the file, then the Webshare Administrators can delete photo album(s).

Visitor has Changed their Password, now they can't log into Webshare.

Solution:
Visitor has changed their password in Webshare to nothing (using "Change Password" link). Now they can't log into Webshare. They are getting a message about their password being incorrect users can create albums, but not share them.
The Webshare admin has edited the Visitor's password.
There is an option on the Webshare login page to obtain your password.
Figure 5: Webshare Logon Screen

Selecting URL from Address Field in Web Browser Loads "Page that Opens Cannot be Closed Without Closing the Entire Application".

Solution:
Webshare Visitor or Administrator is selecting URL from address field in web browser and after login the page that opens cannot be closed without closing the entire application.
Browser remembers previous credentials.
Type IP into browser address field, (e.g. 192.168.1.101) and save the login page as a Favorite.
To find the IP for the Server:
  1. Open the Command Prompt window :
    • If running Windows XP:
      Click Start , Run , and Enter CMD and click OK .
    • If running Windows Vista:
      Click Start , Command Prompt
  2. In the command prompt window, type ping and press Enter .
    This will "ping" the Server and give you the IP address, in the "Pinging" line.
    In this example the HP MediaSmart Server has been named "JIMSMHMSS" and the IP address for JIMSMHMSS is 192.168.1.101.
    Figure 6: Command Prompt window using the Ping command

Webshare User is Unable to Log Out of Webshare.

Solution:
A user is logged into WebShare, then visits another website (i.e. www.hp.com), then types in the URL of the Server. Instead of opening up logon screen, you are brought back to the same place you were before visiting www.hp.com.
The browser remembers you credentials, as there is no logout screen for Webshare. Closing the browser will log out the user.

Trouble Uploading Large Files to Webshare.

Solution:
The Server has a built in timeout feature. After 30 minutes of inactivity Webshare will time out.
Also the the file may time out due to the size of the file itself or network speed.

Clicking on Photo Webshare on Control Center Causes Command Error.

Solution:
Click OK on error and attempt to open Photo Webshare again.
HP EX470 MediaSmart Server

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