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HP Pavilion dv2988se Entertainment Notebook PC support

Testing a Webcam using Your Favorite Instant Messenger

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This document pertains to HP Notebook PCs with Windows XP or Windows Vista or Windows 7.
Webcam problems can be divided into two categories; those caused by missing or incompatible hardware drivers, and those caused by incorrectly configured video display applications. You can test the basic functionality of the webcam using a known good webcam hardware driver, and an Instant Messenger application with video display capability. Once you have determined that the webcam works, you can adjust the quality of the image or use a more sophisticated application to manipulate the image.
In rare cases, when there is a problem with the physical hardware, you will need to contact HP Support for technical assistance or repair service.
Instant Messanger programs can be used to test the basic functionality of the webcam. During the IM setup, you can select the webcam from a list of all the input devices recognized by the BIOS. If no video image is displayed during the setup or configuration, see one of the Fixing Webcam Problems documents.
Click the following link to download and install Windows Live Messenger from the Microsoft web site. Before downloading the program, you need to setup a Microsoft account. There may be a fee for some advanced features.
After launching Windows Live Messenger, to setup the webcam, select Tools , and then Audio and video setup ... .
Figure 1: Audio and video setup...
Image of the Windows Live Messenger screen with Audio and video setup highlighted.
During the set up, verify the microphone and speakers are active, and click Next to configure the webcam.
Figure 2: Webcam setup process
Image of the Windows Live Messenger setup process.
Use the drop-down menu to select the desired webcam video capture device. If one driver does not display the desired image, select a different driver. If there is no webcam image or there is no webcam device listed, verify that a video device is listed in the Device Manager. see one of the documents listed above on Fixing Webcam Problems by operating system.
After the webcam is tested, you can initiate a video conference using the webcam.
  1. Sign into Windows Live Messenger.
  2. To invite someone else to view your webcam, click the down arrow that is located in the upper-right corner of the Windows Live Messenger window. Select Actions , then select Video , and then click Show your webcam .
  3. If prompted, verify the setting in the Audio and Video Setup window.
    1. Verify that the speakers or headset that you would like to use is selected, adjust speaker volume as necessary, and continue.
    2. Verify that the microphone that you would like to use is selected, adjust microphone volume as necessary, and continue.
    3. Verify that HP Webcam is selected and finish.
  4. Select the contact to whom you wish to send an invitation and click OK .
  5. You will see a stamp in the chat window indicating that you have invited your selected contact to start viewing your webcam. You will also see yourself in the webcam in the bottom-right corner of the chat window.
Click the following link to download and install AOL Instant Messenger from the AOL web site. You will need an AOL account to use the programs and there may be a fee for some advanced features.
After launching AOL Instant Messenger (AIM), to setup the webcam, select Menu , and Settings... .
Figure 3: AOL Instant Messenger setup
Image of AOL Instant Messenger setup.
On the Enhanced IM tab, use the drop-down menu to select the desired camera (video capture device).
Figure 4: Enhanced IM setup
Image of the Enhanced IM setup.
Unfortunately, AIM does not display a video image until you start a Video IM session with another person. However, there is an issue if no webcam device is listed. In this case, to verify that a video device is listed in the Device Manager, see one of the documents listed above on Fixing Webcam Problems by operating system.
After the webcam (camera) is selected, you can initiate a video conference using the webcam.
  1. Sign into AOL Instant Messenger.
  2. Select the name of the contact that you would like to invite to a video session and right-click your mouse.
  3. Select Video from the pop-up menu and send the video invitation when prompted.
  4. Your contact will receive an invitation to join your video session. After your contact accepts the invitation, a video session connection will be established and you will see yourself in the webcam in the video session window.
Click the following link to download and install Yahoo Messenger from the Yahoo web site. You will need a Yahoo account to use the programs and there may be a fee for some advanced features.
After launching Yahoo Messenger, to setup the webcam, select Messenger , Preference , and then select Open Video and Voice Setup on the Video & Voice tab.
Figure 5: Yahoo Video and Voice Setup
Image of Yahoo Video and Voice Setup screen.
You will be prompted to do the Microphone setup, the Speaker setup, and the Camera Detection setup.
Figure 6: Yahoo Camera Detection Setup
Image of Yahoo Camera Detection Setup screen.
Use the drop-down menu to select the desired webcam video capture device. If one driver does not display the desired image, select a different driver. If there is no webcam image or there is no webcam device listed, verify that a video device is listed in the Device Manager. see one of the documents listed above on Fixing Webcam Problems by operating system.
After the webcam is tested, you can initiate a video conference using the webcam.
  1. Sign into Yahoo Messenger.
  2. To invite someone else to view your webcam, double-click the name of the contact with whom you would like to share your webcam.
  3. Click the Webcam icon in the Conversation Toolbar at the top of the chat window.
  4. Accept the warning indicating that you have chosen to activate the webcam service. After accepting the warning, you will see yourself in the My Webcam window.
Click the following link to download and install Skype from the Skype web site. You will need a Skype account to use the programs and there may be a fee for some advanced features.
After launching Skype, to setup the webcam, select Tools , Options , and then select the Video setting option.
Figure 7: Skype setup options
Image of Skype setup with Tools and Options highlighted.
Use the drop-down menu to select the desired webcam video capture device. If one driver does not display the desired image, select a different driver. If there is no webcam image or there is no webcam device listed, verify that a video device is listed in the Device Manager. see one of the documents listed above on Fixing Webcam Problems by operating system.
Figure 8: Skype Options - select your webcam
Image of Skype video settings with the webcam highlighted.
After the webcam is tested, you can initiate a video conference using the webcam.
Some of the IM programs allow you to select a webcam associated with the YouCam graphic effect filters. Please note that the filters will not work in all cases. If you turn on the filters and your instant messaging program quits working, turn off the filters.
To set the YouCam filters for your chosen instant messaging program, please see the http://www.cyberlink.com/support and choose YouCam from the product drop-down menu. This will allow you to select the user guide for you specific YouCam version and will also provide access to frequently asked questions (FAQ) about YouCam.