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HP 2709m 27 inch Diagonal Full HD LCD Monitor support

Troubleshooting Sound Problems with Monitor Speakers

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Some monitors come with built-in speakers. If your monitor has built-in speakers, use this document to troubleshoot audio difficulties before troubleshooting the devices connected to the monitor.
NOTE:Not all monitors come with built-in speakers. If your monitor does not have built-in speakers, then you will need to connect an audio cable to an external speaker system to hear sound.

Low volume from monitor speakers

If the built-in speakers on the monitor do not have adequate volume, perform each step that follows, testing for sound after each step, until you can hear sound and the proper volume:
  1. Close the software program you are using that is experiencing the sound problems. Test for audio using another software program.
    If the volume is adequate using another software program, the issue is with the computer, not the monitor. If the volume is still low, continue with this procedure.
  2. Try to adjust the volume higher using the front-panel volume buttons.
  3. Using the buttons on the monitor, navigate through the onscreen display (OSD) menu to find audio or speaker settings and adjust the volume up.
  4. Adjust the volume higher from Windows on the computer. Click the volume icon from the taskbar (lower right corner of the screen next to the time), and raise the volume to about 75%.
  5. If the previous steps did not resolve the volume issue, troubleshoot volume coming from the computer. For more information, please read Sound Volume Is Too Low in Windows 7 , Resolving Sound Problems in Windows Vista , or Resolving Sound Problems in Windows 98, ME, and XP .

No sound from monitor speakers

If the built-in speakers on the monitor do not produce sound, perform each step that follows, testing for sound after each step, until you can hear sound:
  1. Close the software program you are using that is missing sound. Test for audio using another software program.
    If the sounds are normal when using other software programs, the issue is with the software on the computer, and not the speakers in the monitor. If sound is missing from other software, continue using this procedure.
  2. Check the cable connection. If the monitor-to-computer connection is a VGA cable (usually blue on both ends), an additional audio cable is needed between the monitor and the computer. Check that the audio cable is connected properly.
  3. Try to adjust the volume higher using the monitor front-panel volume button.
  4. Using the buttons on the monitor, navigate through the onscreen display (OSD) menu to find audio or speaker settings and enable the speakers.
  5. Adjust the volume higher in Windows from the computer. Click the volume icon from the taskbar (lower right corner of the screen next to the time), and raise the volume to about 75%.
  6. If the monitor is connected to a computer using an HDMI cable, the HDMI connection can be used for audio as well as video. Ensure HDMI audio is selected as the main audio output in the operating system (for example, Windows Audio Properties in Control Panel). For more information on this subject, please read Using HDMI Audio with a Desktop Computer .
    Figure 1: Example of selecting HDMI as the default audio output device (Windows Vista).
  7. If the previous steps did not resolve the issue, troubleshoot the audio coming from the computer. For more information, please read No Sound from Speakers in Windows 7 , No Sound from Speakers in Windows Vista , or No Sound in Windows 98, ME, and XP .
HP 2709m 27 inch Diagonal Full HD LCD Monitor

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