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HP Officejet 5610 All-in-One Printer Troubleshooting

The HP Printer Won't Turn On or Respond

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Issue

The printer won't turn on or respond. There are no light indications, no error messages, no noise, and no movement from the printer.

Video: HP printer won't turn on or respond

This video shows what to do when you push the Power button ( ) on your product, and the product does not turn on or respond.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Make sure the electrical outlet works

  1. Unplug the power cord from the electrical outlet.
  2. Plug another appliance into the electrical outlet to make sure that the outlet works.
    • If the electrical outlet does not work , plug the printer into another outlet that does work.
    • If the electrical outlet works, but the printer still does not turn on , continue to the next solution.

Solution two: Make sure that the power supply is compatible with the HP printer

Follow these steps to make sure that your printer and power supply are compatible. HP suggests that you use the original power supply shipped with your printer.
Depending on the HP printer model, your power supply
Refers to both the power module and the power cord.
might include an internal or external power module, which might be replaceable.
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External power module on the power cordInternal power module inside the printer
Illustration of a power moduleImage: Internal power module inside the printer
Figure 1: Example of a power cord
Illustration of a power cord
NOTE:The power module might have a permanently attached power cord, or the power cord might detach from the power module.
  • If you have an internal power module , make sure that you have the correct power cord, and then skip to the next solution to reset the power module.
  • If you have an external power module , follow these steps to make sure your power supply is compatible with the printer.
  1. Make sure that the voltage and amperage specifications printed on the power module or printer match the voltage and amperage specifications on the printer (or in the user guide).
    Voltage and amperage specifications on an external power moduleVoltage and amperage requirements on an HP printer
    Image: Voltage and amperage specifications printed on the external power moduleImage: Voltage and amperage requirements printed on the HP printer
    In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply is compatible with the voltage and amperage specified on the HP printer.
  2. If the voltage and amperage specifications between the printer and the power supply are compatible, make sure that the connector on the power cord is the same shape and color as the connector on the HP printer.
    WARNING:Do not force a power cord into an HP printer that is incompatible with the HP printer (different shape or size).
    • If the power supply is not compatible with the printer, replace the power supply with a compatible power cord or power module. To buy a compatible cord or power module, click the following link, How to Buy HP .
      NOTE:You might need to contact an HP support representative directly to purchase certain power modules and cords.
    • If the power supply is compatible with the printer, but the printers still does not turn on, continue to the next step.

Solution three: Reset the power module and test the power

Step one: Reset the power module

The power module has a safety feature inside that protects the printer during a power surge. If you experienced a recent power surge, the power module might need to be reset. Use the following steps to reset the power module.
Follow these steps to reset an external power module.
  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the electrical outlet, power strip, or surge protector.
  3. If the printer uses a power module with a detachable power cord, disconnect the cord from the power module.
  4. Wait 15 seconds.
  5. If the printer uses a power module with a detachable power cord, reconnect the power cord to the power module.
  6. Reconnect the power cord to the rear of the printer.
  7. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector.
  8. Check to see if the power module on the power cord has an indicator light.
    Figure 2: Indicator light on an external power module
    Image: Indicator light on an external power module
    • If the power module does not have an indicator light, continue to the next step.
    • If the power module has an indicator light, make sure that the light is on.
      • If the indicator light is off , contact HP to replace the power module. To buy a compatible power module, click the following link, How to Buy HP .
      • If the indicator light is on , continue to the next step.
Follow these steps to reset an internal power module.
  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the electrical outlet, power strip, or surge protector.
  3. Wait 15 seconds.
  4. Reconnect the power cord to the rear of the printer.
  5. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector.
  6. Continue to the next step.

Step two: Test the power on the All-in-One

Follow these steps to test the power on the printer.
  1. Make sure that the power cord is connected to the rear of the printer.
  2. Press and quickly release the Power button ( ) to start a Power On/Off cycle. Do not hold the button down.
    Figure 3: Press and quickly release the Power button
    Illustration: Press and release the power button
    If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button ( ) again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord to repeat the steps in Solution three: Reset the power module and test the power .
  • If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Click the following link, How to Buy HP , to buy a compatible power cord.
  • If the printer does not turn on with the alternate power cord, continue to the next solution.

Solution five: Replace the power module

If you have tried all of the proceeding solutions, and the printer still does not turn on or respond, contact HP to replace the power module.
Click Contact HP ( ) on this page for more support options.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution six: Service the HP printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.