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HP PSC 1210 All-in-One Printer support

Printer Does Not Turn On

  • PrintPrint
This document is for HP Inkjet printers.
The printer does not turn on or respond when you press the power button. There are no light indications, no error messages, and there is no noise or movement from the printer.
Depending on your model of HP printer, your power supply might include a power module inside the printer itself (internal), a power module that is separate from the printer (external), or a rechargeable battery if you have a mobile printer. Check the table for the type of power supply your printer uses, and then go to the corresponding section in this document for instructions to resolve the issue.
Example of a power cord that plugs into an external power moduleExample of a power cord that plugs into an internal power moduleExample of a rechargeable battery in a mobile printer
Image: Example of a power cord plugs into an external power module
1 - Rear of printer
2 - External power module
3 - Wall outlet
Image: Example of a power cord that plugs directly into internal power moduleImage: Example of a battery in a mobile printer
If your printer uses an external power supply, make sure the wall outlet, power cord, and power module are working correctly.

Video: HP printer does not turn on or respond when you push the power button

This video shows what to do when you push the Power button on your printer, and the printer does not turn on or respond.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Step 1: Plug the printer directly into a wall outlet

If your printer connects to the wall outlet through a surge protector, extension cable, or power strip, unplug the power cord from the intermediate power source, and then plug the power cord directly into a wall outlet to make sure the power source functions correctly.
  1. Unplug the power cord from any surge protector, extension cable, or power strip.
  2. Plug the power cord directly into a wall outlet.
  3. Turn on the printer.
If the issue persists, continue to the next step.

Step 2: Make sure the wall outlet works

If the printer still does not turn on after plugging the power cord into the wall outlet, test the outlet to make sure it works correctly.
  1. Unplug the power cord from the wall outlet.
  2. Plug another appliance into the wall outlet, and then turn it on to make sure the outlet works.
    • If the wall outlet does not work, plug the printer into an outlet that does work.
    • If the wall outlet works and the printer still does not turn on, continue to the next step.

Step 3: Check the compatibility of the external power module

Make sure your external power module is compatible with the printer.
  1. Make sure the voltage and amperage specifications printed on the power module match the voltage and amperage specifications on the printer.
    These specifications are also in the printer user guide or on the HP website .
    Example of voltage and amperage specifications on an external power moduleExample of voltage and amperage requirements on an HP printer
    Image: Example of voltage and amperage specifications printed on the external power moduleImage: Example of voltage and amperage requirements printed on the HP printer
    In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the HP printer.
  2. If the voltage and amperage specifications for the printer and the power supply are the same, make sure the connector on the external module's cord is the same shape and color as the connector on the HP printer.
    CAUTION:Do not force a power cord into an HP printer when the power cord is not compatible with the HP printer (different shape or size).
    • If the power supply is compatible with the printer, but the printer still does not turn on, continue to the next step.
    • If the power supply is not compatible with the printer, replace the power supply with a compatible power cord or power module.

Step 4: Reset the external power module

The power module has a safety feature that protects the printer during a power surge. If you experienced a recent power surge, the power module might need to be reset. Unplug the printer, and then reset the external power module.
  1. Disconnect the power module cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet, power strip, or surge protector.
  3. If the printer uses a power module with a detachable power cord, disconnect the cord from the power module.
  4. Wait 60 seconds.
  5. If the printer uses a power module with a detachable power cord, reconnect the power cord to the power module.
  6. Plug the power cord directly into a wall outlet. Do not use a power strip or surge protector.
  7. If your external power module has an indicator light, look at the light.
    Figure 1: Indicator light on an external power module
    Image: Indicator light on an external power module
    • If the indicator light is off, try a different power cord.
    • If the indicator light is on, continue with these steps.
  8. Reconnect the cord from the power module to the rear of the printer.
  9. If your external power module has an indicator light, check the indicator light on the power module again.
    • If the power module indicator light was on prior to connecting to the printer but turned off once it was connected to the printer, skip to Service the printer at the end of this document.
    • If the indicator light is on, continue to the next step.

Step 5: Test the Power button on the printer

Plug the printer into a working wall outlet, and then test the Power button on the printer.
  1. Make sure the power cord is connected to the rear of the printer and plugged directly into a wall outlet.
  2. Press and release the Power button to start a Power On/Off cycle. Do not hold the button down.
    Figure 2: Press and release the Power button
    Image: Press and quickly release the Power button
    NOTE:If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and then quickly release the Power button again.
    • If these steps resolved the issue, you can stop troubleshooting.
    • If the issue persists, do one of the following:
      • If the indicator light on the power module is off, continue to the next step.
      • If the indicator light on the power module is on and the printer still does not turn on, skip to Service the printer at the end of this document.

Step 6: Test the power with a compatible power cord

HP printers use standard power cords built for computers and electronics. Find a power cord with the same connectors as your printer power cord. Use the cord to repeat the steps to Reset the power module and Test the power button.
  • If the printer turns on with a different power cord, you can stop troubleshooting. The original power cord caused the issue. If you want to replace the original power cord, click Contact Support on this page for more information.
  • If the printer does not turn on with a different power cord and the power module indicator light is off, continue to the next step.

Step 7: Replace the power module

If the indicator light on the power module is off, or if the power module does not have an indicator light, and you have tried all of the preceding solutions, replace the power module.
CAUTION: Do not replace a power module when an indicator light is lit on the module.
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
If your printer uses an internal power supply, make sure the power supply components from the outlet to the printer are working correctly.
HP printers can have either a replaceable internal power module or a non-replaceable internal power module. The easiest way to tell the difference is to look for an indicator light on the rear of the printer or in the ink cartridge access area. Only replaceable power modules have indicator lights.
Example of an internal, replaceable power module located in the ink cartridge access areaExample of an internal, replaceable power module located at the rear of the printerExample of an internal, non-replaceable power module
Image: Internal power module in the ink cartridge access areaImage: Internal power module in the rear of the printerImage: Internal, non-replaceable power module

NOTE:An internal, non-replaceable power module does not have an indicator light.

Video: HP printer does not turn on or respond when you push the power button

This video shows what to do when you push the Power button on your printer, and the printer does not turn on or respond.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Step 1: Plug the printer directly into a wall outlet

If your printer connects to the wall outlet through a surge protector, extension cable, or power strip, unplug the printer from the intermediate power source, and then plug the printer power cable directly into a wall outlet to make sure the power source functions correctly.
  1. Unplug the power cord from any surge protector, extension cable, or power strip.
  2. Plug the power cord directly into a wall outlet.
  3. Turn on the printer.
If the issue persists, continue to the next step.

Step 2: Make sure the wall outlet works

If the printer still does not turn on after plugging the power cord into the wall outlet, test the outlet to make sure it works correctly.
  1. Unplug the power cord from the wall outlet.
  2. Plug another appliance into the wall outlet, and then turn it on to make sure the outlet works.
    • If the wall outlet does not work, plug the printer into an outlet that does work.
    • If the wall outlet works and the printer still does not turn on, continue to the next step.

Step 3: Reset the internal power module

Unplug the printer to reset the internal power module.
  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet, power strip, or surge protector.
  3. Wait 60 seconds.
  4. Reconnect the power cord to the rear of the printer.
  5. Plug the power cord directly into a wall outlet. Do not use a power strip or surge protector.
  6. Check to see if the internal power module has an indicator light.
    Figure 3: Indicator light that is on in the rear of the printer
    Image: Indicator light that is on in the rear of the printer
    • If the internal power module has a light and the light is off, replace the power cord.
    • If the printer still does not have power, skip to Service the printer at the end of this document.
    • If the internal power module does not have a light, continue to the next step.

Step 4: Test the power button on the printer

Plug the printer into a working wall outlet, and then test the power button on the printer.
  1. Make sure the power cord is connected to the rear of the printer and is plugged directly into a wall outlet.
  2. Press and release the Power button to start a Power On/Off cycle. Do not hold the button down.
    Figure 4: Press and quickly release the Power button
    Image: Press and quickly release the Power button
    NOTE:If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button again.
    • If these steps resolved the issue, you can stop troubleshooting.
    • If the issue persists, choose one of the following options:
      • If the indicator light on the printer is off, continue to the next step.
      • If the indicator light on the printer is on and the printer still does not turn on, skip to Service the printer at the end of this document.

Step 5: Test the power with a compatible power cord from a different printer

HP printers use standard power cords built for computers and electronics. Find a power cord with the same connectors as your printer power cord. Use the cord to repeat the steps to Reset the power module and Test the power button.
  • If the printer turns on with a different power cord, the original power cord caused the issue. Replace the power cord.
  • If the printer does not turn on, select one of the following options:
    • If the printer has an internal, non-replaceable power module, skip to Service the printer at the end of this document.
    • If the power module indicator light on a replaceable power module is off, continue to the next step.

Step 6: Replace the power module (replaceable power modules only)

If the indicator light on the printer is off, or if there is no indicator light, and you have tried all the preceding solutions, click Contact Support to replace the power module.
CAUTION: Do not replace a power module when an indicator light is lit.
If you replace the power module and the issue persists, skip to Service the printer at the end of this document.
If you have a mobile printer that uses a rechargeable battery, make sure the electrical outlet, battery, and power cord are operating correctly.

Step 1: Make sure the printer turns on without the battery

Test the power on the printer by connecting the power cord, and then removing the battery.
  1. Make sure the printer has been plugged into an electrical outlet with the battery installed for at least two hours.
  2. Slide the battery release slider on the top of the battery to the left.
  3. Pull out the right end of the battery, and then remove the battery from the printer.
    Figure 5: Example of removing the battery
    Image: Example of removing the battery
    1 - Slide the battery release slider to the left
    2 - Pull out the right end of the battery
  4. Turn on the printer.

Step 2: Plug the printer directly into a wall outlet

If you connect the printer to the wall outlet through a surge protector, extension cable, or power strip, unplug the printer from the intermediate power source, and then plug the printer power cord directly into a wall outlet.
  1. Unplug the power cord from any surge protector, extension cable, or power strip.
  2. Plug the power cord directly into a wall outlet.
  3. Turn on the printer.
If the printer still does not turn on, continue to the next step.

Step 3: Make sure the wall outlet works

If the printer still does not turn on after plugging the power cord into the wall outlet, test the outlet to make sure it works correctly.
  1. Unplug the power cord from the wall outlet.
  2. Plug another appliance into the wall outlet, and then turn it on to make sure the outlet works.
    • If the wall outlet does not work, plug the printer into an outlet that does work.
    • If the wall outlet works, continue to the next step.

Step 4: Test the power with a compatible power cord from a different printer

HP printers use standard power cords built for computers and electronics. Find a power cord with the same connectors as your printer power cord. Use the cord to repeat the steps to Reset the power module and Test the power button.
  • If printer does not turn on, continue to the next step.
  • If the printer turns on with a different power cord, the original power cord caused the issue. Replace the power cord.

Step 5: Reset the printer

Resetting the mobile printer might resolve the issue if none of the preceding steps are successful.
  1. Turn off the printer, if it is not already off.
  2. Disconnect the power cord from the rear of the printer, if it is connected.
  3. Wait at least 60 seconds.
  4. Re-install the battery, if you want to use it.
  5. Plug the power cord back into the electrical outlet, and then reconnect it to the printer, if you don't want to use the battery.
  6. Turn on the printer.
    • If the printer turns on, you can stop troubleshooting.
    • If the printer does not turn on, skip to Service the printer at the end of the document.

Step 6: Check if the printer turns on using only the battery

Test the power on the printer by disconnecting the power cord, re-inserting the battery, and then trying to turn on the printer.
  1. Re-install the battery.
    Figure 6: Re-installing the battery
    Image: Reinstall the battery.
    1 - Insert the left end into the battery slot
    2 - Push the battery into the battery slot until it clicks into place
  2. Wait 15 minutes to make sure the printer has a chance to charge the battery, and then disconnect the power cord from the rear of the printer.
  3. Turn on the printer.
    • If the printer turns on, you can stop troubleshooting.
    • If the printer does not turn on, click Contact Support on this page for more information about replacing the battery.

Service the printer

If you have tried all of the solutions for your type of printer power supply but the printer does not turn on, service the printer.
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP. Go to Contact HP Support to review available service options.
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