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The Error Message 'Printer Not Found' Displays During Wired Network (Ethernet) Installation in Windows XP and Windows Vista

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Issue

During a wired network (Ethernet) installation through an access point, the product is not found on the network. The access point is a router, a modem, or a network gateway. A message such as, 'Search complete, no configured printers found ' or 'Printer not found ' displays on the computer.

Solution

Follow these steps in the order presented to resolve the issue. When one of the steps resolves the issue, there is no need to continue troubleshooting.

Step one: Check the Ethernet cable

Follow these steps to inspect the Ethernet cable.
  1. Locate the two link lights on the printer's Ethernet port on the rear of the printer.
    Figure 1: The two link lights on the printer's Ethernet port
    Image: The two link lights on the printer's Ethernet port
    1 - The green link light indicates printer connection.
    2 - The orange link light indicates network communication.
  2. Check the link lights on the Ethernet port where the cable connects.
    • If the cable is connected, the green link light should be steady and the orange activity light should be blinking. If the lights operate as expected , continue to the step to temporarily disable third-party firewalls.
    • If the lights do not operate as expected , continue with the following items in this step.
  3. Examine the network (Ethernet) cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).
    Figure 2: Example of an Ethernet cable (do not use a phone cable)
    Image: Example of an Ethernet cable (do not use a phone cable)
  4. Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ( ).
  5. Disconnect the Ethernet cable from the rear of the printer, and then disconnect it from the router.
  6. Reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the back of the router.
  7. If the link lights are still not showing a connection, try plugging in another Ethernet cable.
    • If trying the new Ethernet cable resolved the issue , continue to the step to temporarily disable third-party firewalls.
    • If the new Ethernet cable did not resolve the issue , continue with the following steps.
NOTE:Make sure that the Ethernet cable is not connected to a router port designated for Internet access. Consult your router's documentation for more information.

Step two: Temporarily disable Windows Firewall

  1. Disconnect the Ethernet cable from the router, modem, or gateway.
    NOTE:If you are unsure where the router, modem, or gateway is for the networked product, consult your system administrator.
  2. Open the Control Panel .
    • Windows XP: On the Windows taskbar, click Start , and then click Control Panel .
    • Windows Vista: On the Windows taskbar, click the Windows icon ( ), and then click Control Panel .
    The Control Panel opens in a new window.
  3. Open the Security Center .
    • Windows XP: Double-click Security Center ( ).
    • Windows Vista: Double-click Security Center ( ).
    Windows Security Center opens in a new window.
  4. Click Windows Firewall ( ). The Windows Firewall Settings dialog box opens.
  5. Select Off (not recommended) ( ), and then click OK .
    • Windows XP: Find the option to select Off (not recommended) under the General tab of the Windows Firewall Settings dialog box.
    • Windows Vista: Find the option to select Off (not recommended) in the left pane of the Windows Firewall Settings dialog box.

Step three: Temporarily disable third-party firewalls

Firewalls from third-party firewall vendors, such as Symantec, McAfee, or ZoneAlarm, might prevent the HP software from successfully installing over a network connection. Follow these steps to temporarily disable any third-party firewalls.
  1. Make sure the Ethernet cable is disconnected from the router, modem, or gateway.
  2. Look in the lower right corner of the computer (notification area) to find the icon representing the third-party software.
    NOTE:The appearance of the icon varies depending on the manufacturer of the software.
    Figure 3: Notification area on the computer
    Illustration: The notification area on the computer
  3. Right-click the icon for the third-party software, and then click Disable .
    NOTE:The option to disable the software might not be called "Disable ." Look for a similar menu option, such as Stop or Turn off .

Step four: Print a network configuration page

The network configuration page shows the network or wireless settings for the product. Follow these steps to print a network configuration page from the HP product.
  1. Press Setup on the control panel of the product. The Setup Menu displays.
  2. Press 8 to select Network , and then press 1 to View Network Settings . The Network Settings Menu displays.
  3. Press 1 to select Print Detailed Report . The network configuration page prints, which includes the IP address.
    Figure 4: Example network configuration page
    Illustration: Example network configuration page
    NOTE:Your product's printed configuration page might look different that the example page.
  4. Set the page aside to reference in the next steps.

Step five: Open the Embedded Web Server

An Embedded Web Server is an interface, like a webpage, that allows you to view product status information, change settings, and manage the product from your computer. Follow these steps to open the EWS.
  1. Open a Web browser (for example, Internet Explorer or Firefox).
  2. In the browser's address line, type the IP address listed on the network configuration page that you printed in a previous step, and then press Enter . Type this value exactly as it displays on the network configuration page.
    Figure 5: Example IP address on the network configuration page
    Example IP address on the network configuration page
    Figure 6: Example IP address in browser address line
    Example IP address in browser address line

Step six: Assign the product a static IP address

The Dynamic Host Configuration Protocol (DHCP) service provided by the router might change the Internet Protocol (IP) address to the HP product, which interferes with network installation. An IP address uniquely identifies the product on the network.
Follow these steps to assign an unchanging IP address to the product through the Embedded Web Server (EWS).
NOTE:An EWS is an interface, like a web page, that allows you to view product status information, change settings, and manage the product from your computer.
  1. Open a new web browser window.
  2. Type the URL for the Embedded Web Server as it appears on the test page in the address window of the web browser.
    NOTE:Make sure that you type the URL into the web browser address window. If you type it into a tool bar search box by mistake, the EWS will not open.
    Figure 7: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  3. Press Enter . The EWS opens.
  4. Click the Network , Wired (802.3) , or Wireless , and then click the IPv4 Configuration .
  5. Click Manual IP . The Manual IP Address box opens.
  6. In the Manual IP Address box, type an IP address with the same values in the first three sets of digits (octet values) as the product's current IP address (listed on the Network Configuration Page), and a higher value (between 150 and 254) in the fourth set of digits. This creates a static IP address on the same subnet, but outside the DHCP range.
    For example, if the product's original IP address is 192.168.0.1 , assign the static IP address to 192.168.0.200 .
    Figure 8: Example of an IP address with DHCP values shown
    Image: Example of an IP address with DHCP values shown.
    Figure 9: Example of a static IP address with DHCP values modified
    Image: Example of a static IP address with DHCP values modified.
    NOTE:Do not type the static IP address from the example. Enter a static IP address based on the IP address for your product.
  7. Enter the Subnet Mask (normally 255.255.255.0) and the Default Gateway settings as they appear on the Network Configuration Page.
  8. Click OK to save the new settings, and then click Exit or close the browser to exit the EWS.

Step seven: Uninstall the HP software

Even if the HP software installation failed, the product software might have partially installed on the computer. Follow these steps to remove the HP software, and then continue to the next step to reinstall it.
  1. Open the HP software uninstaller:
    • Windows XP: On the Windows taskbar, click Start , click All Programs , click HP , point to the folder for the HP product, and then click Uninstall .
    • Windows Vista: On the Windows taskbar, click the Windows icon ( ), click All Programs , click HP , point to the folder for the HP product, and then click Uninstall .
    The software uninstaller opens in a new window.
  2. Follow the on-screen instructions to remove the software.
    CAUTION:If asked to remove shared files, click No . Other programs that use these files might not work if you delete the files.

Step eight: Reinstall the HP software

Use one of the following methods to install the software.

Method one: Download and install the HP software

If you no longer have the software CD that shipped with the product or want to install the most recent product software, follow these steps to download the software from the web.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. Go to HP Drivers & Downloads . If prompted, type your printer model number, click Go , and then click Drivers .
  4. Make sure that your operating system is selected, and then click Next .
  5. Scroll down the page, and then click Driver .
  6. Click Download , and then follow the on-screen instructions to save the software to your computer.
  7. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Method two: Reinstall the HP software using the product CD

Follow these steps to reinstall the software with the CD that came with the product.
NOTE:If you get any firewall messages during installation, click unblock or accept or the installation will fail.
  1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.
    If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
  2. Follow the on-screen instructions to finish installing the software.

Step nine: Test the product functionality

Follow these steps to test the product functions correctly.
  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. Print any document to make sure the product works.
  3. Restart Windows Firewall and any third-party firewall programs in the same way you disabled them earlier in this document.
  4. Print a document again to make sure that the functions still work after restarting the firewalls.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step ten: If the product does not function, configure the ports

If the product does not work, manually configure the ports to the applicable IP address.
NOTE:Perform these steps only if the product does not work.
  1. Open the Control Panel .
    • Windows XP: On the Windows taskbar, click Start , and then click Control Panel . The Control Panel opens in a new window.
    • Windows Vista: On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Control Panel opens in a new window.
  2. Open the Printers and faxes (Windows XP) or Printers (Windows Vista) folder.
    • Windows XP: Double-click the Printers and faxes ( ) icon. The folder opens in a new window.
    • Windows Vista: Under Hardware and Sound ( ), click Printer . The folder opens in a new window.
  3. Right-click the icon for the product ( ), and then click Properties . The product Properties dialog box opens.
  4. Click the Ports tab.
  5. In the list of ports, find the port with the checkmark ( ), click it, and then click Configure Port .
  6. Select Always print to this device, even if its IP address changes .
  7. In the Printer Name or IP Address text box, type the product IP address that you established in Step four of this document.
  8. Click OK .