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HP Pavilion dv7-1125ea Entertainment Notebook PC support

HP Battery Alert Appears Before Windows Starts

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This document pertains to HP Notebook computers with the HP Unified Extensible Firmware Interface (UEFI) beginning in late 2008.
On startup, HP utilities perform a system validation. Once your computer has passed this check, the utilities then performs a battery check by examining the remaining capacity of the primary battery as well as the capacity of any secondary battery that may be installed.
In order to confirm that the battery results are accurate, update the BIOS to the latest version, and then run the battery test again from UEFI Setup or HPSA. For more information on how to update the BIOS, please see the UP support document Updating the BIOS (Notebooks) or Updating the BIOS (Desktops) for specific steps.

Battery storage capacity

The Battery storage capacity is the amount of energy the battery can store to power a portable device such as a notebook computer. The lower the storage capacity of a battery, the shorter amount of time it can power a portable device. All rechargeable batteries gradually lose their storage capacity. This loss in storage capacity (aging) is irreversible and cannot be restored. The maximum storage capacity of a new battery can be very different from the maximum storage capacity of a battery after one year of use.
If the system detects that the storage capacity of the battery is very low, it will display an alert:
Illustration A:
HP Battery Alert

The system has detected the storage capacity of the battery stated below to be very low.

For optimal performance, this battery may need to be replaced.

Primary (internal) Battery (601)

ENTER - Continue Startup

For more information, please visit: www.hp.com\go\techcenter\startup
The message will appear for 15 seconds and then disappear as the normal startup process continues.

Differences between primary and secondary battery messages

  • If Primary (internal) Battery (601) appears in the alert message, it means the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log.
  • If Secondary (external) Battery (602) appears in the alert message, it means the measured storage capacity of the secondary (external) battery is less than 25% of the original storage capacity. The number “602” denotes the associated error code that is recorded in the system log.

Resolving the Battery Alert message

To resolve a Battery Alert message, you should perform the Battery Test in the System Diagnostics (F2) environment, and calibrate the battery for best performance.
To access the HP System Diagnostics Battery Test , turn on the computer and immediately press the esc key to display the Startup Menu. Press the System Diagnostics F2 key, and then select the Battery Test option.

Frequently asked questions

The HP Battery Alert was created to help improve mobile computing experiences by alerting you before a battery has lost all of its usable storage capacity.
The storage capacity, also known as capacity, of a rechargeable battery is the amount of energy the battery can store to power a portable device such as a notebook computer. The lower the storage capacity of a battery, the shorter amount of time it can power a portable device. When battery storage capacity is very low, the battery is near the end of its useful life. All rechargeable batteries gradually lose their storage capacity. This loss in capacity (aging) is irreversible and cannot be restored.
The HP Battery Alert includes an Error Message Website (URL) that is part of the HP Technology Center and provides information about the HP Battery Alert. The URL in the HP Battery Alert message cannot link to the website because the computer operating system has not yet started or enabled a web browser application. The HP Battery Alert appears for a period of 15 seconds so that the URL can be written down.
The HP Battery Alert measures the installed batteries each time the notebook computer is starting up, resuming from hibernate or resuming from a hard reset. If the measured storage capacity of an installed battery is less than 25% of the original battery capacity during one of these instances, the HP Battery Alert message will appear. The HP Battery Alert does not measure installed batteries when the notebook computer is resuming from standby.
No, the HP Battery Alert cannot be disabled.
The HP Battery Alert message appears for a period of 15 seconds, after which the notebook computer will automatically continue starting up. After seeing the HP Battery Alert message, you may press the Enter key to have the notebook computer continue starting up before the 15 second period lapses.
After seeing the first instance of an HP Battery Alert message, you should consider replacing your battery with a new battery soon.
As with all rechargeable batteries, your battery will continue to gradually lose storage capacity with time and use. This loss of capacity will continue even after the HP Battery Alert appears, so continued use of the battery could result in an unplanned system shutdown.
HP and Compaq branded business and consumer notebook computer models announced June 2008 and later include and support the HP Battery Check utility. The HP Battery Alert message supports HP and Compaq branded primary and secondary batteries for these models and does not support third party batteries. The HP Battery Alert message is not available for, or supported on, HP or Compaq branded business or consumer notebook computer models announced prior to June 2008.
The HP Battery Alert is within the notebook computer Basic Input/Output System (BIOS) and operates independently of the operating system. The HP Battery Alert supports Microsoft Windows XP and Windows Vista and should also function on supported HP notebook models running other operating systems that are certified or supported on those models. HP does not support the HP Battery Alert on any HP or Compaq branded business or consumer notebook computer running an operating system that is not certified or supported by HP.
The HP Battery Alert is consistent across business and consumer notebook computer models with one exception. On business notebook computer models only, the F10 (Setup) menu includes an option to show or hide the Error Message website (URL) that users can access to view additional information about the HP Battery Alert message. The default setting is for the Error Message website (URL) to be shown [Illustration B]. As an option, the Error Message website (URL) can be hidden [Illustration C].
Illustration B: HP Battery Alert Message with URL Shown (Default)
HP Battery Alert

The system has detected the storage capacity of the battery stated below to be very low.

For optimal performance, this battery may need to be replaced.

Primary (internal) Battery (601)

ENTER - Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup
Illustration C: HP Battery Alert Message with URL Hidden (Optional on Business Notebook computer Models Only)
HP Battery Alert

The system has detected the storage capacity of the battery stated below to be very low.

For optimal performance, this battery may need to be replaced.

Primary (internal) Battery (601)

ENTER - Continue Startup
On business notebook computer models only, the URL part of the HP Battery Alert message is shown by default and can be hidden by following the instructions below. These instructions can also be used to show the URL if it was previously hidden.
  1. Power on the notebook computer and depress the F10 key while “F10 = Setup” appears near the bottom of the display.
    NOTE:If the notebook computer boots to the operating system (e.g. Windows), the key was not depressed in time. Power off the notebook computer and repeat step 1.
  2. Navigate to the System Configuration menu.
  3. Navigate to the Boot Options menu.
  4. Navigate to the Display Diagnostic URL option and toggle to Disable this option if you want to hide the URL.
  5. Navigate to the Display Diagnostic URL option and toggle to Enable this option if you want to show the URL.
  6. Navigate to the Main menu and select the option to Save settings and exit .
Most HP notebook computer batteries are warranted for a period of one (1) year from the later of the notebook computer manufacture date or the date on your valid proof of purchase.
To purchase a replacement battery for your HP notebook computer, please see Purchasing a Replacement Battery , call your HP sales representative, or contact an authorized HP reseller. To help expedite the process, write down the model number of your notebook computer prior to contacting HP or an HP authorized reseller. The notebook computer model number is needed to determine the correct battery for your notebook computer.
The HP Battery Check and the HP Battery Alert use the same core logic and are designed to work together but serve different purposes.
The HP Battery Check is an easy to use Windows-based utility you can launch that provides information about the charge status and capacity of the batteries installed in your notebook computer. It also informs you when the measured storage capacity of a battery is less than 50% of the original battery capacity and again when the measured storage capacity of a battery is less than 25% of the original battery capacity. The HP Battery Check is pre-installed on HP and Compaq branded notebook computer models announced in 2005 and later. The HP Battery Check supports HP and Compaq branded notebook computer models announced in 2005 and later, that utilize industry-standard lithium-ion smart batteries.
In contrast, the HP Battery Alert is an integrated Basic Input/Output System (BIOS)-based alert that displays a message only when the measured storage capacity of a battery is less than 25% of the original battery capacity. The HP Battery Alert measures battery storage capacity only when the notebook computer is starting up, resuming from hibernate, or resuming from a hard reset. The HP Battery Alert supports only HP and Compaq branded business and consumer notebook computer models announced June 2008 and later.
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