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HP Photosmart C6250 All-in-One Printer support

An 'Ink System Failure' or a '0x ...' Error Message Displays on the HP Printer Control Panel

  • PrintPrint
This document is for HP printers that use 564, 364, 178, 862, or 920 cartridges with a removable printhead.
An 'Ink System Failure' or '0x...' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word 'Error.'
The steps to resolve this issue depend on the error code that displays with the 'Ink System Failure' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.
Follow these steps to resolve the issue of 'Ink System Failure' with an accompanying error code '0xC19A0003.'
After each solution, make sure that the error message disappears. If the error message disappears, the issue is resolved, and you can stop troubleshooting.

Solution one: Reset the printer

The error message might disappear after you turn off the printer, and then turn it on again. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution two: Remove, clean, and then reinstall the printhead

If the previous solution did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.

Step 1: Remove the printhead

Follow these steps to remove the printhead.
  1. Press the Power button to turn on the printer.
  2. Open the cartridge access door.
  3. To remove each cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 1: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Lift the latch handle on the carriage until it stops.
    Figure 2: Lift the latch handle
    Image: Lift the carriage latch handle
  5. Lift the printhead straight up to remove it.
    Figure 3: Remove the printhead
    Image: Lift the printhead straight up to remove it

Step 2: Clean the printhead

Clean these three areas of the printhead: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts.
Figure 4: The three areas on the printhead to clean
Image: The three areas on the printhead to clean
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts
Image: Do not touch the electrical contacts
Follow these steps to clean the printhead:
  1. Gather the following cleaning materials:
    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
    • Distilled or bottled water. Do not use tap water because it can contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth.
  3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.
    Figure 6: Clean the electrical contacts
    Image: Clean the electrical contacts
  4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
    Figure 7: Clean the edge between the ink nozzles and the electrical contacts
    Image: Clean the edge between the ink nozzles and the electrical contacts
  5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
    Figure 8: Clean the ramps
    Image: Clean the ramps
  6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before you proceed to the next step.
  7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
  8. Clean the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
    Wait 10 minutes for any remaining water to dry.
    Figure 9: Clean the electrical contacts inside the printer
    Image: Clean the electrical contacts inside the printer
  9. Dry the area with a clean, dry, lint-free cloth.

Step 3: Reinstall the printhead

Follow these steps to reinstall the printhead.
  1. Raise the latch handle, and then reinsert the printhead.
    Figure 10: Insert the printhead
    Image: Reinsert the printhead
  2. Carefully lower the latch handle before you reinsert the ink cartridges.
    NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the ink cartridges correctly.
    Figure 11: Lower the latch handle
    Image: Lower the latch handle
  3. Using the colored shaped icons for help, slide the ink cartridges into their appropriate slots until they snap firmly into place in the slot.
    Figure 12: Slide the cartridge into its slot
    Image: Slide the cartridge into its slot
    Figure 13: Snap the cartridge into place
    Image: Snap the cartridge into place
  4. Run your finger along the tops of the cartridges to make sure that none of them are protruding. If you feel any cartridges that are not level, press down firmly until each cartridge snaps into place.
  5. Close the cartridge access door.

Solution three: Reset the printer

The error message might disappear after you turn off the printer and then turn it on again. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution four: Replace the printhead

If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.
CAUTION:Wait until you have a new printhead assembly available before removing the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.

Step 1: Check the printhead warranty status

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.

Step 2: Order the printhead

Follow these steps to order a new printhead.
This information applies to Asia Pacific only.
If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges. If your printhead assembly is no longer under warranty, call the HP Customer Care Center for assistance.

Solution five: Service the printer

Go to Service the printer at the end of this document for more information.
Follow these steps to resolve the issue of 'Ink System Failure' with an accompanying '0xc19a0013' error.
After each solution, make sure that the error message disappears. If the error message disappears, the issue is resolved, and you can stop troubleshooting.

Solution one: Check the ink cartridges and printhead

The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly, and then resolve any issues you might find.

Step 1: Replace any empty or low ink cartridges

If an ink cartridge has a low or empty ink level, the error might be caused by that cartridge. If the Ink Alert message displayed before the error occurred, replacing the cartridge might resolve the issue.
If you need replacement ink cartridges, you can purchase them from HP. Follow the instructions in the next step to make sure that you install the ink cartridges correctly.
Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
NOTE:For the United States only, go to the HP Home & Home Office Store .
Genuine HP cartridges can also be purchased from other retailers.

Step 2: Make sure that the ink cartridges are installed correctly

Follow these steps to install the ink cartridges correctly:
  1. Turn on the printer.
  2. Lift the cartridge access door to open it.
  3. To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 14: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Examine the vent area, which is located on top of the cartridge, next to the HP logo.
    Figure 15: Vent area
    Image: Vent area
  5. If an orange tab is attached to any cartridge, remove it.
    Figure 16: Orange tab
    Image: Remove the orange tab.
  6. If any of the ink cartridges have clogged vents, use a pin to clean the vents.
    Figure 17: Correctly vented
    Image: Correctly vented cartridge
    Figure 18: Vent clogged with adhesive
    Image: Clogged vent
  7. Using the colored shaped icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.
    Figure 19: Slide the cartridge into its slot
    Image: Slide the cartridge into its slot
    Figure 20: Snap the cartridge into place
    Image: Snap the cartridge into place
  8. Run your finger along the tops of the cartridges to make sure that none of them are protruding. If you feel any cartridges that are not level, press down firmly until each cartridge snaps into place.
  9. Close the cartridge access door.
  10. Check the printer control panel display.
    • If the error message has disappeared, try printing to check the print quality.
      • If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
      • If the print quality is not acceptable, continue to the next step to use the automatic printhead cleaning utility.
    • If the error message persists, skip to the next solution to reset the printer .

Step 3: Clean the printhead

Use an automatic cleaning utility to clean the printheads. Printhead cleaning options vary among printers.
If your printer has a control panel display, follow these steps to clean the printhead. Steps might vary depending on your printer.
  1. On the printer control panel, press the Setup icon ().
  2. Press Tools, and then press Clean Printhead.
NOTE:If you do not see a Setup icon (), or you do not have these menu choices, go to HP Customer Care . Enter your printer name, and then click Next. You might have to choose your printer from a list of similar models. On the printer support page, click Manuals, click User Guide, and then look for instructions to clean the printhead.
  1. Turn on the printer, and then connect it to the computer.
  2. Open HP Solution Center.
      From the Windows Start screen, search and then select HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      Click Start (), click All Programs, click HP, and then click HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      Click Start (), click Programs, click HP, and then click HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      Click Start (), click All Programs, click HP, and then click HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      1. From the Apple menu, choose System Preferences.
      2. Click Print & Fax (10.5 or 10.6) or Print & Scan (10.7).
      3. Select the printer in the list on the left side of the dialog box.
      4. Click Options and Supplies.
      5. Click the Utility tab at the top of the window, and then click Open Printer Utility. The HP Utility opens.
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer ().
  3. Click Clean the Printhead (Windows) or Clean Printheads (Mac OS X), and then follow the on-screen instructions.
    Features and options might vary depending on the printer model.
  4. The printer prints a test page when the printhead cleaning completes.
    • If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.
    • If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again.
    • If the print quality is still not acceptable after a second cleaning, continue to the next solution.

Solution two: Reset the printer

The error message might disappear after you turn off the printer and then turn it on again. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution three: Remove, clean, and then reinstall the printhead

If the previous solution did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.

Step 1: Remove the printhead

Follow these steps to remove the printhead.
  1. Press the Power button to turn on the printer.
  2. Open the cartridge access door.
  3. To remove each cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 21: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Lift the latch handle on the carriage until it stops.
    Figure 22: Lift the latch handle
    Image: Lift the carriage latch handle
  5. Lift the printhead straight up to remove it.
    Figure 23: Remove the printhead
    Image: Lift the printhead straight up to remove it

Step 2: Clean the printhead

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
Figure 24: Three areas to clean
Image: The three areas on the printhead to clean
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 25: Do not touch the electrical contacts
Image: Do not touch the electrical contacts
  1. Gather the following cleaning materials:
    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
    • Distilled or bottled water. Do not use tap water because it can contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth.
  3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.
    Figure 26: Clean the electrical contacts
    Image: Clean the electrical contacts
  4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
    Figure 27: Clean the edge between the ink nozzles and the electrical contacts
    Image: Clean the edge between the ink nozzles and the electrical contacts
  5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
    Figure 28: Clean the ramps
    Image: Clean the ramps
  6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before you proceed to the next step.
  7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
  8. Clean the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
    Wait 10 minutes to any remaining water to dry.
    Figure 29: Clean the electrical contacts inside the printer
    Image: Clean the electrical contacts inside the printer
  9. Dry the area with a clean, dry, lint-free cloth.

Step 3: Reinstall the printhead

Follow these steps to reinstall the printhead.
  1. Raise the latch handle, and then reinsert the printhead.
    Figure 30: Insert the printhead
    Image: Reinsert the printhead
  2. Carefully lower the latch handle before you reinsert the ink cartridges.
    NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the ink cartridges correctly.
    Figure 31: Lower the latch handle
    Image: Lower the latch handle
  3. Using the colored shape icons for help, slide the ink cartridges into their appropriate slots until they snap firmly into place in the slot.
    Figure 32: Slide the cartridge into its slot
    Image: Slide the cartridge into its slot
    Figure 33: Snap the cartridge into place
    Image: Snap the cartridge into place
  4. Run your finger along the tops of the cartridges to make sure that none of them are protruding. If you feel any cartridges that are not level, press down firmly until each cartridge snaps into place.
  5. Close the cartridge access door.

Solution four: Reset the printer

After you make any adjustments to the ink cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution five: Replace the printhead

If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.
CAUTION:Wait until you have a new printhead assembly available before removing the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.

Step 1: Check the printhead warranty status

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.

Step 2: Order the printhead

Follow these steps to order a new printhead.
This information applies to Asia Pacific only.
If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges. If your printhead assembly is no longer under warranty, call the HP Customer Care Center for assistance.

Solution six: Service the printer

If the error message persists with the new replacement printhead, service the printer. Go to Service the printer at the end of this document for more information.
Service the printer. Go to Service the printer at the end of this document for more information.
For any other 'Ink System Failure' message or other '0x' error codes, follow these solutions to resolve the issue.
After each solution, make sure that the error message disappears. If the error message disappears, the issue is resolved, and you can stop troubleshooting.
The solutions in this section apply to Ink System Failure error messages with either no codes, or any of the following codes:
0xC19A0001, 0xC19A0002, 0xC19A0003, 0xC19A0006, 0xC19A0008, 0xC19A0009, 0xC19A0013, 0xC19A0014, 0xC19A0015, 0xC19A0020, 0xC19A0021, 0xC19A0022, 0xC19A0023, 0xC19A0024, 0xC19A0025, 0xC19A0026, 0xC19A0027, 0xC19A0028, 0xC19A0030, 0xC19A0033, 0xC19A0034, 0xC19A0035, 0xC19A0036, 0xC19A0037, 0xc19A0040, 0xc19A0041, 0xc19A0042, 0xC19AC001, 0xC19AC002, 0xC19AC004, 0xC19AC008, 0xC19AC010, 0xC19AC020, 0xC19AC040, 0xC19AC063, 0xC19AC080, 0xC19AC0a5, 0xC19AC0c6, 0xC19AC0e7, 0xC19AC100, 0xC19AC129, 0xC19AC14a, 0xC19AC16b, 0xC19AC18c, 0xC19AC1ad, 0xC19AC1ce, 0xC19AC1ef, 0xC19AC200, 0xC19AC231, 0xC19AC252, 0xC19AC273, 0xC19AC294, 0xC19AC2b5, 0xC19AC2d6, 0xC19AC2f7, 0xC19AC318, 0xC19AC339, 0xC19AC35a, 0xC19AC37b, 0xC19AC39c, 0xC19AC3bd, 0xC19AC3de, 0xC19AC3ff, 0xC19AC400

Solution one: Reset the printer

The error message might disappear after you turn off the printer and then turn it on again. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution two: Remove, clean, and then reinstall the printhead

If the previous solution did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.

Step 1: Remove the printhead

Follow these steps to remove the printhead.
  1. Press the Power button to turn on the printer.
  2. Open the cartridge access door.
  3. To remove each cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 34: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Lift the latch handle on the carriage until it stops.
    Figure 35: Lift the latch handle
    Image: Lift the carriage latch handle
  5. Lift the printhead straight up to remove it.
    Figure 36: Remove the printhead
    Image: Lift the printhead straight up to remove it

Step 2: Clean the printhead

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
Figure 37: Three areas to clean
Image: The three areas on the printhead to clean
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 38: Do not touch the electrical contacts
Image: Do not touch the electrical contacts
  1. Gather the following cleaning materials:
    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
    • Distilled or bottled water. Do not use tap water because it can contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth.
  3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.
    Figure 39: Clean the electrical contacts
    Image: Clean the electrical contacts
  4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
    Figure 40: Clean the edge between the ink nozzles and the electrical contacts
    Image: Clean the edge between the ink nozzles and the electrical contacts
  5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
    Figure 41: Clean the ramps
    Image: Clean the ramps
  6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before you proceed to the next step.
  7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
  8. Clean the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
    Wait 10 minutes for any remaining water to dry.
    Figure 42: Clean the electrical contacts inside the printer
    Image: Clean the electrical contacts inside the printer
  9. Dry the area with a clean, dry, lint-free cloth.

Step 3: Reinstall the printhead

Follow these steps to reinstall the printhead.
  1. Raise the latch handle, and then reinsert the printhead.
    Figure 43: Insert the printhead
    Image: Reinsert the printhead
  2. Carefully lower the latch handle before you reinsert the ink cartridges.
    NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the ink cartridges correctly.
    Figure 44: Lower the latch handle
    Image: Lower the latch handle
  3. Using the colored shaped icons for help, slide the ink cartridges into their appropriate slots until they snap firmly into place in the slot.
    Figure 45: Slide the cartridge into its slot
    Image: Slide the cartridge into its slot
    Figure 46: Snap the cartridge into place
    Image: Snap the cartridge into place
  4. Run your finger along the tops of the cartridges to make sure that none of them are protruding. If you feel any cartridges that are not level, press down firmly until each cartridge snaps into place.
  5. Close the cartridge access door.

Solution three: Reset the printer

After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution four: Replace the printhead

If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.
CAUTION:Wait until you have a new printhead assembly available before removing the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.

Step 1: Check the printhead warranty status

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.

Step 2: Order the printhead

Follow these steps to order a new printhead.
This information applies to Asia Pacific only.
If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges. If your printhead assembly is no longer under warranty, call the HP Customer Care Center for assistance.

Solution five: Service the printer

Go to Service the printer at the end of this document for more information.
Follow these steps to resolve the issue of 'Ink System Failure' with no error code.
After each solution, make sure that the error message disappears. If the error message disappears, the issue is resolved, and you can stop troubleshooting.

Solution one: Check the ink cartridges

The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly, and then resolve any issues you might find.

Step 1: Replace any empty or low ink cartridges

If an ink cartridge has a low or empty ink level, the error might be caused by that cartridge. If the Ink Alert message displayed before the error occurred, replacing the cartridge might resolve the issue.
If you need replacement ink cartridges, you can purchase them from HP. Follow the instructions in the next step to make sure that you install the ink cartridges correctly.
Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
NOTE:For the United States only, go to the HP Home & Home Office Store .
Genuine HP cartridges can also be purchased from other retailers.

Step 2: Make sure that the ink cartridges are installed correctly

Follow these steps to install the ink cartridges correctly.
  1. Turn on the printer.
  2. Lift the cartridge access door to open it.
  3. To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 47: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Examine the vent area, which is located on top of the cartridge, next to the HP logo.
    Figure 48: Vent area
    Image: Vent area
  5. If an orange tab is attached to any cartridge, remove it.
    Figure 49: Orange tab
    Image: Remove the orange tab.
  6. If any of the ink cartridges have clogged vents, use a pin to clean the vents.
    Figure 50: Correctly vented
    Image: Correctly vented cartridge
    Figure 51: Vent clogged with adhesive
    Image: Clogged vent
  7. Using the colored shaped icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.
    Figure 52: Slide the cartridge into its slot
    Image: Slide the cartridge into its slot
    Figure 53: Snap the cartridge into place
    Image: Snap the cartridge into place
  8. Run your finger along the tops of the cartridges to make sure that none of them are protruding. If you feel any cartridges that are not level, press down firmly until each cartridge snaps into place.
  9. Close the cartridge access door.
  10. Check the printer control panel display.
    • If the error message has disappeared, try printing to check the print quality. If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
      If the print quality is not acceptable, continue to the next step to use the automatic printhead cleaning utility.
    • If the error message persists, skip to the next solution in this document.

Step 3: Clean the printhead

Use an automatic cleaning utility to clean the printheads. Printhead cleaning options vary among printers.
If your printer has a control panel display, follow these steps to clean the printhead. Steps might vary depending on your printer.
  1. On the printer control panel, press the Setup icon ().
  2. Press Tools, and then press Clean Printhead.
NOTE:If you do not see a Setup icon (), or you do not have these menu choices, go to HP Customer Care . Enter your printer name, and then click Next. You might have to choose your printer from a list of similar models. On the printer support page, click Manuals, click User Guide, and then look for instructions to clean the printhead.
  1. Turn on the printer, and then connect it to the computer.
  2. Open HP Solution Center.
      From the Windows Start screen, search and then select HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      Click Start (), click All Programs, click HP, and then click HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      Click Start (), click Programs, click HP, and then click HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      Click Start (), click All Programs, click HP, and then click HP Solution Center.
      In HP Solution Center, click Settings, then click Printer Toolbox under Print Settings.
      1. From the Apple menu, choose System Preferences.
      2. Click Print & Fax (10.5 or 10.6) or Print & Scan (10.7).
      3. Select the printer in the list on the left side of the dialog box.
      4. Click Options and Supplies.
      5. Click the Utility tab at the top of the window, and then click Open Printer Utility. The HP Utility opens.
    NOTE:You can also open the HP software from your computer desktop; double-click the icon for your HP printer ().
  3. Click Clean the Printhead (Windows) or Clean Printheads (Mac OS X), and then follow the on-screen instructions.
    Features and options might vary depending on the printer model.
  4. The printer prints a test page when the printhead cleaning completes.
    • If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.
    • If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again.
    • If the print quality is still not acceptable after a second cleaning, continue to the next solution.

Solution two: Reset the printer

Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution three: Remove, clean, and then reinstall the printhead

If the previous solution did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.

Step 1: Remove the printhead

Follow these steps to remove the printhead.
  1. Press the Power button to turn on the printer.
  2. Open the cartridge access door.
  3. To remove each cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Figure 54: Remove the cartridge
    Image: Remove the cartridge from the printhead
    NOTE: Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Lift the latch handle on the carriage until it stops.
    Figure 55: Lift the latch handle
    Image: Lift the carriage latch handle
  5. Lift the printhead straight up to remove it.
    Figure 56: Remove the printhead
    Image: Lift the printhead straight up to remove it

Step 2: Clean the printhead

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
Figure 57: Three areas to clean
Image: The three areas on the printhead to clean
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 58: Do not touch the electrical contacts
Image: Do not touch the electrical contacts
  1. Gather the following cleaning materials:
    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.
    • Distilled or bottled water. Do not use tap water because it can contain contaminants that can damage the printhead.
  2. Lightly dampen a clean, lint-free cloth.
  3. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.
    Figure 59: Clean the electrical contacts
    Image: Clean the electrical contacts
  4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.
    Figure 60: Clean the edge between the ink nozzles and the electrical contacts
    Image: Clean the edge between the ink nozzles and the electrical contacts
  5. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.
    Figure 61: Clean the ramps
    Image: Clean the ramps
  6. Dry the previously cleaned areas with a clean, dry, lint-free cloth before you proceed to the next step.
  7. Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.
  8. Clean the electrical contacts inside the printer by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.
    Wait 10 minutes for any remaining water to dry.
    Figure 62: Clean the electrical contacts inside the printer
    Image: Clean the electrical contacts inside the printer
  9. Dry the area with a clean, dry, lint-free cloth.

Step 3: Reinstall the printhead

Follow these steps to reinstall the printhead.
  1. Raise the latch handle, and then reinsert the printhead.
    Figure 63: Insert the printhead
    Image: Reinsert the printhead
  2. Carefully lower the latch handle before you reinsert the ink cartridges.
    NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the ink cartridges correctly.
    Figure 64: Lower the latch handle
    Image: Lower the latch handle
  3. Using the colored shape icons for help, slide the ink cartridges into their appropriate slots until they snap firmly into place in the slot.
    Figure 65: Slide the cartridge into its slot
    Image: Slide the cartridge into its slot
    Figure 66: Snap the cartridge into place
    Image: Snap the cartridge into place
  4. Run your finger along the tops of the cartridges to make sure that none of them are protruding. If you feel any cartridges that are not level, press down firmly until each cartridge snaps into place.
  5. Close the cartridge access door.
Check the printer control panel display to see if the error message disappears.

Solution four: Reset the printer

After you make any adjustments to the ink cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.

Solution five: Replace the printhead

If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.
CAUTION:Wait until you have a new printhead assembly available before removing the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.

Step 1: Check the printhead warranty status

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.

Step 2: Order the printhead

Follow these steps to order a new printhead.
This information applies to Asia Pacific only.
If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges. If your printhead assembly is no longer under warranty, call the HP Customer Care Center for assistance.

Solution six: Service the printer

Follow these steps to service the printer only if a preceding troubleshooting step instructed you to do so.
NOTE:Ink system failures can produce a carriage stall error when you reset the printer. If the ink system failure requires you to return the printer for service, you do not need to troubleshoot the carriage stall issue.
NOTE:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
Contacting HP for service in Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found at Contact HP to obtain service.
HP Photosmart C6250 All-in-One Printer

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