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HP Pavilion dv6353us Notebook PC Troubleshooting

Troubleshooting Vista Errors with Problem Reports and Solutions

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This document pertains to HP Notebook PCs with Windows Vista.

Reporting Errors When a Program Stops

Periodically, programs running on your computer may freeze or stop responding. This may occur for a number of reasons--driver problems, memory allocation errors, conflicts with other programs that you’re running, and so on. When this occurs, Windows Vista may show you a problem report.
Problem reports help Windows identify problems and notify you about solutions. You can search for solutions to your problem automatically or manually.
Checking solutions allows Windows Vista to go to a Microsoft database and determine if a solution exists. If one does, Windows Vista will report back to you, giving you the steps you need to fix the problem or prevent it from occurring in the future. Checking for a solution doesn’t always mean that there will be an answer already. There’s a chance that no one has reported the issue before. But it’s better to check, than not to check.
You have the option to report the problem to Microsoft by transmitting information about the error to a Microsoft database through your internet connection. This voluntary survey system allows Microsoft to be aware of problems as they occur. A company needs to be aware of a problem before it can solve the problem. The more people who submit information, the greater the chance of developing a solution for the problem quickly.
Reporting an error only sends information about the specific problem at hand. Absolutely no personal information is sent with the details of the problem. Your error report cannot be tracked back to your computer.

Report and obtain solutions manually

If you have not permitted the Problem Reports and Solutions utility to run automatically before, you may wish to run the utility manually to obtain patches and solutions that may be available for your computer. To do so, follow the steps below.
  1. Click Start and type Reports in the search field. Then select Problem Reports and Solutions when it becomes available.
    Alternately, click Start > Control Panel . Then select System and Maintenance . (This option is most easily access under the Control Panel Home view.)
    In the System and Maintenance window, select Problem Reports . The Problem Reports and Solutions window opens. Then, in the System and Maintenance window, select Problem Reports . The Problem Reports and Solutions window opens.
  2. In the Problem Reports and Solutions window, select See problems to check .
    Figure 1: Problem Reports and Solutions window.
  3. The Problem Reports and Solutions window will show the problems that Windows has identified on your computer. Select Select All and Check For Solutions , and then click Run any Available solutions.
    Figure 2: Check for Solutions.
Windows Vista will now check the online Microsoft database for solutions to these problems on the computer.