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Fatal Error 'Error 1316. Network error occurred while trying to read .' (MSI Error 1316) Displays During Software Installation in Windows XP

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Issue

While you install the HP software, the following fatal error message displays on the computer: 'Error 1316. Network error occurred while trying read <FILE PATH AND NAME>.'

Solution

Follow these steps to perform a level-three uninstall, register the Windows Installer Service, and then reinstall the HP software. An uninstall and reinstall of the software deletes and overwrites any of the files that might cause the error and resets the Windows Installer. HP recommends that you download the latest software from the HP Web site to remove any files that might be causing this error.

Step one: Perform a level-three uninstall

Using the downloaded software from the HP website, you can perform a level-three uninstall. A level-three uninstall is more comprehensive than the add-remove programs uninstall.
If you do not have the HP software CD, or if you want to ensure that your CD is not the cause of the error, you can download the software from the HP Web site, and then use the downloaded file to perform the level-three uninstall.
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Open a new window to browse to the Get Software and Drivers page: Get Software and Drivers .
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  5. Click the Plus sign () next to Driver, and then click the driver that you want to download.
  6. Read through the minimum system requirements and additional instructions. You can also click View directions () for complete download instructions.
  7. Click Download. This option allows you to install the software at any time after the download completes.
  8. Click Save, and then browse to the location on your computer where you want to save the file. Consider saving the file to your desktop for easy reference later in these steps.
  9. Click Save. The software downloads to your computer.
  10. When the download completes, click Start, and then click Search. The Search Results window opens.
  11. Under What do you want to search for?, click All files and folders.
  12. Type Uninstall_L3 in the first search box, and then click Search.
  13. Double-click the Uninstall_L3.bat file. If there is more than one file in the search results, expand the In Folder column, and look for the file that is located in the Temp folder with 7zXXX.tmp in the filename (XXX varies by driver version). The HP uninstaller opens.
    NOTE:If the Welcome to HP! screen opens, click Cancel or Exit.
  14. Follow the on-screen instructions to complete the level-three uninstall.
If you have and want to use the HP software CD, follow these steps to remove the software. Otherwise, use the previous method to remove the software.
  1. Insert the HP Software CD into the computer's CD drive.
  2. If the Welcome to HP! screen opens, click Cancel or Exit.
  3. On the Windows taskbar, click Start, and then click Run. The Run window opens.
  4. On the Run window, click Browse. The Browse window opens.
  5. Navigate to the CD drive on your computer (you can find the CD drive by clicking My Computer, usually), right-click the file, and then click Open.
    NOTE:If you double-click the file, the HP Installer launches. Click Exit, and then right-click the file to open.
  6. Double-click the Utility folder, and then double click the ccc folder. A list of files on the software CD displays.
  7. Double-click the Uninstall_L3.bat file. The Run window opens again, with the path to the Uninstall_L3.bat file displayed.
  8. Click OK to start the level-three uninstall, and then follow the on-screen instructions.

Step two: Register the Windows Installer

Follow these steps to reset the registry settings and options for Windows Installer.
  1. Click Start, and then click Run.
  2. In the Open box, type msiexec / unreg, and then click OK.
  3. Click Start, and then click Run.
  4. In the Open box, type msiexec / regserver, and then click OK.

Step three: Reinstall the HP Software

Follow these steps to reinstall the HP software. By reinstalling the software, you replace everything needed to run the program. This deletes corrupt or missing files.
If you have already downloaded the software, you do not have to download it again. Otherwise, follow these instructions to download and install the software.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.

Related support links

HP Support forums

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