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HP PSC 2410 Photosmart All-in-One Printer support

Customer Care Software and Driver FAQs

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This document provides answers to common questions about HP software and drivers.

What is the difference between a driver and a software download?

A driver is a type of software that allows a hardware device -- such as a printer, sound card, keyboard, or DVD drive -- to function as intended on a computer. Drivers for a device usually vary according to specific operating systems such as Windows Vista or Mac OS X.
A software download is a software file that is capable of being downloaded from the Internet. Common software downloads include drivers and software applications that allow a product or device to function correctly with full features.

Why do I need to download a driver or software?

In general, installing newer versions of drivers or other software can enhance the overall performance of your product as well as add new features. Updating drivers and software can also fix problems.

How do I find the correct software or driver for an HP product?

Use the steps below to download updates and drivers:
  1. Enter the HP product name/ number (example: Pavilion 7955, LaserJet 1100 or C4224A).
  2. Select the operating system (such as Windows Vista) that is being used on your computer.
    A Web page containing a list of available drivers and software updates appears.
    NOTE:If the operating system that you need is not listed, drivers are not available from HP at this time or cannot be downloaded in the current language.
  3. Find the software or driver package that you would like to install from the list.
    NOTE:If a specific software or driver update is not listed on the Web page, the original software that is already on the computer may be the latest version available.
  4. Click the link for the software or driver title that you want to download.
  5. Read the instructions on the download page, and then download and install the software or driver.
    IMPORTANT: If you see more than one download available for a component in your product (such as DVD firmware updates), you need to identify which component you have in your computer and then download the appropriate file for that component. To find your component details, go to Device Manager and click the plus sign (+) next to the appropriate component (for example, DVD/CD ROM drives). The component’s original manufacturer will be listed and you can use that information to identify the appropriate download for your product.
    NOTE:The HP Customer Care Download site only contains downloads for HP-branded products. If you are looking for downloads for a device that is not part of an HP-branded product, please refer to the product vendor's website for downloads and other updates.

Why is my operating system not listed on the Software & Driver Download page?

If your operating system is not listed, HP does not currently have software or driver downloads available for your product for that operating system, or they are not available in the language you have chosen. Here are some options if no downloads are listed for your operating system:
  • Try installing the device using the “Add New Hardware” wizard in Windows operating systems. Drivers for some peripheral products (cameras, printers, scanners, etc.) are pre-installed in the operating system and don’t require downloading a new driver.
  • If you are looking for original Pavilion or Presario PC drivers, try using the Application Recovery feature included on the Recovery partition or Recovery discs.
  • If the product you are trying to install is not made by HP, you may be able to find drivers and software downloads from the original manufacturer’s Web site.
  • Visit the HP Web site again later to see if new downloads have been made available.
  • For Linux printer drivers, go to http://hplip.sourceforge.net/supported_devices/index.html to determine if your printer product is supported by HP’s Linux (HPLIP) driver. Most major Linux operating systems (known as “distros”) routinely pick up the latest HPLIP software from this SourceForge site and integrate it into their distro so you may already have support for your HP printer product within your Linux distro. If you do not see support for your printer product listed at the SourceForge site, you can go to http://openprinting.org/printer_list.cgi to check for 3rd party support.
  • For MAC, OS X is the top level operating system. Under this operating system listing, HP displays the latest HP Mac driver. Please note with HP Mac drivers, one single driver generally supports different versions (for example Mac OS X v10.2, 10.3, 10.4, and/or 10.5 depending on the product).
    NOTE: HP only supports and provides drivers for operating systems for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product.

What if I have problems accessing the HP Customer Care Software & Driver Download pages?

If you encounter any problems while accessing the Software and Driver Download pages, try the following:
  • Clear your cache, temp files, and cookies. To do this, access the Internet or Privacy options in your web browser and delete temporary files and cookies.
  • Adjust your browser's privacy and security settings (also accessible from Internet Options). If your security is set too high and are blocking cookies, this may cause a conflict with the download, in which case you may need to temporarily lower your settings and/or change them to allow cookies. You may also want to add www.hp.com as a trusted site in your browser security settings.
  • Ensure programs running on your system are not conflicting with the download site. Programs that monitor computer activity while connected to the Internet (such as firewalls, anti virus software, and popup blockers) can block access to downloads unless they are set to accept them. You might try to temporarily disable such programs or modify their settings while you use the download site.
  • Visit the site at a later time. The site may be temporarily experiencing technical difficulties.

What does the "Change your software driver language" option do?

This option allows you to check for software and drivers that are available in languages other than the one you currently have selected.

How do I know what operating system I have (example: Windows Vista or Windows Vista 64Bit)?

For Windows computers, the operating system version appears on one of the screens when you first start up your computer (example: Windows XP, Windows Vista).
For MAC computers, you can find the operating system under the Apple symbol in the Mac OS Menu bar at the top of the screen. Open the menu and select “About this Mac”. The window will display the Mac OS version.
For instructions on how to determine if you have a 32Bit or 64Bit version of Windows, see http://support.microsoft.com/kb/827218 .
To determine if you have a 32Bit or 64Bit version of Linux, at the command line, enter the command: uname - a

What is the difference between a software update and upgrade?

It is important to know the difference between a "software update" and a "software upgrade."
  • A software update modifies the version of software that is on your computer - usually fixing bugs, or adding minor enhancements or features (for example, software that is versioned 3.1.1 may update to 3.1.2). Updates are usually free. You will only find updates on the HP software driver download pages.
  • A software upgrade provides a newer full version of the same software title (for example, software that is versioned 3.0 may update to 4.0) and generally can be purchased from the software provider.

What is the difference between a Basic Feature Software/Driver and a Full Feature Software/Driver?

A Basic Feature Software/Driver provides the basic functionality that is necessary to operate the product. It consists of no other software that can enhance the product’s performance or output.
A Full Feature Software/Driver includes the basic driver functionality plus additional software that can enhance the product’s capabilities and overall experience.
NOTE:For Cameras, the Full Feature Software/Driver is essential for using the product with a computer.

What is a BIOS?

BIOS stands for Basic Input/Output System. The BIOS is a program built into your computer that controls communication between all input and output devices (such as disk drives, display, keyboard, mouse, and printer). The BIOS settings are stored in a chip on the motherboard.
Common reasons for updating the BIOS include:
  • Upgrading the operating system
  • Adding new hardware on an older computer
  • Computer has trouble coming out of sleep/suspend mode

What does "Automatically check to see if the latest driver is installed correctly" do for me?

This is an easy to use diagnostic utility that helps identify if you have the latest driver for your printing product installed correctly, and then updates your driver as necessary.
This tool only works with products that are connected directly through USB or parallel ports. It does not work for products that are connected across a network or via infrared or Bluetooth wireless connections.
NOTE:The product must be TURNED ON before using the Automatic Check tool. The first time you use this tool, a software plug-in will be downloaded and installed on your system. This will take 1-3 minutes, depending on your connection speed.

Why can't I find an HP software or driver download?

HP supports and provides drivers for operating systems for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product. For example, computers that came with Microsoft Windows Vista® will generally only have Windows Vista drivers available for download from the HP’s Software & Downloads Web site.
The reasons HP may not have software or drivers available include the following:
  • You may already have the latest driver included in your operating system. Operating systems usually come with basic drivers for common components and peripherals. To install the driver, you may just need to use the operating system’s Add New Hardware features.
  • Not all problems require a download to fix them.
    • There may be no driver or software file related to the issue you are trying to resolve and some other problem is causing your product to function improperly. For example, a PC fan, mouse, printer port, hard drive, or USB port do not typically require you to install a driver for them to function. If one of these types of components is not working, you may need to troubleshoot the issue to find what is really going wrong.
    • Some error messages will prompt you to repair or install a specific file. For example, Microsoft Windows may generate the following error: Windows could not start because the following file is missing or corrupt: <Windows root>\system32\hal.dll
      In this example, HP would not provide the "hal.dll" file as a download. You would need to repair the operating system to fix the error using troubleshooting instructions. Try searching on the specific error message to find a solution. In some instances, the operating system manufacturer may also provide a download to fix such errors.
  • HP occasionally discontinues supporting and providing drivers for older operating systems (example: Windows 95 or Windows 98). In some instances, drivers may remain available as-is or may be available directly from the discontinued operating system.
  • A software or driver has not been tested and qualified for a given operating system. For example, if you have a ten year old printer, it may not be supported on a newer operating system such as Windows Vista.
  • The file you need may be provided by another (non HP-branded) manufacturer (example: NVidia chipset or Lexmark printer). Check to see if the product or device you need a file for is provided on another manufacturer's Web site.

How do I download and install software and drivers?

HP provides many free software and driver downloads. These files are available from your specific HP product’s Software and Driver Downloads page. Downloadable files come with instructions on how to download and install the applications for your specific computer model and operating system.
When possible, you can save some time and initiate the software/driver install by clicking the “Install Now” button on the download page. When you do this, the file is temporarily saved to your computer and then begins the install automatically.
If you choose to download the software or driver before installing it, make sure you save it somewhere easy to find such as on the computer desktop. Double-click the software file to start the installation process. Follow the on-screen instructions until installation is complete.

Why did I have problems downloading a file?

The Software & Driver Downloads site may occasionally encounter transient network problems or other issues that interrupt the download process. Try visiting the site at a later time to see if the problems are resolved.
If there are still problems, you might try adjusting other programs running on your system that may be conflicting with the download process (example: firewalls, anti virus software, and "popup killers"). Temporarily disable such programs or modify their settings while you download files. If there are still problems, try restarting your computer and trying the download again.
Check the size of file you are trying to download. It may be too large for your network connection. If this is the case, you may need to order the file on a CD. Click on the file under the CD-ROM order page section on the Software & Driver downloads page for your product to place an order.
NOTE:Not all software and driver downloads can be purchased via CD-ROM or in all geographical areas. For example, no CD-ROMs are available for Linux.
NOTE:Network policies or administrator settings may conflict with the download process. For example, you may be connecting from a company intranet or proxy server that limits access to certain Web sites or software. To resolve issues of this nature, you would have to contact your network/ISP or system administrator.

What should I do if a problem occurs while installing a software or driver download?

When you download or install HP software and drivers, ensure you read all the instructions and system requirements. There may be special instructions for using specific files.
If you have downloaded a file and there are problems when you try to run it, confirm you are correctly following the steps and noting any special dependencies (example: some drivers require a BIOS update before they can be installed.).
If you do not see installation instructions or the file does not automatically present instructions after you download and run it, look for instructions in any readme.txt files, .doc files, or .htm files that are included in the unzipped set of files.
Other things to try:
  • Adjust other programs running on your system that may be conflicting with the install process (example: firewalls and anti virus software). You might try to temporarily disable such programs or modify their settings while you download files. If there are still problems, restart your computer and try the install again.
  • Delete the files you downloaded, clearing your cache and temp files, and repeat the entire download and install process.
NOTE:Network policies or administrator settings may conflict with the download process. For example, you may be connecting from a company intranet or proxy server that limits access to certain Web sites or software. To resolve issues of this nature, you would have to contact your network/ISP or system administrator.
HP PSC 2410 Photosmart All-in-One Printer

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