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Fatal Error 'Error 1305. Error reading from file verify the file exists and that you can access it.' (MSI Error 1305) Message Displays During Software Installation in Windows

  • PrintPrint

Issue

During installation of the HP software, the following error message displays on the computer: 'Error 1305. Error reading from file <FILE PATH AND NAME> verify the file exists and that you can access it.'

Solution

Follow these steps to download the software from the HP website, and then install the software on your computer.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 1: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Related support links

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
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