HP Limited Warranty Service Enhancement

This document pertains to certain HP Pavilion Slimline desktop computers, listed by product and model numbers in the section “Affected models” below. Some of these computers may not boot or may not display video. Computers experiencing either or both of these symptoms, attributable to the computer’s motherboard, are eligible for this HP Limited Warranty Service Enhancement. This program provides for a motherboard replacement at no charge for 12 months from the date your one-year Hardware Limited Warranty expires or until December 31, 2009, whichever is sooner.

Affected models

If your computer: 1) exhibits one or both of the symptoms above, AND 2) is identified in the table below , you may contact HP Customer Care to determine if you are eligible for a motherboard replacement at no charge.

The following table identifies specific product and model numbers that may be eligible for this program. To locate your product and model numbers, see the HP support document, How do I find the Model Number? .

To locate HP Customer Care or to contact HP Support, please visit the Contact HP Web site.

If you are experiencing issues or concerns other than those described above, this HP Limited Warranty Service Enhancement is not applicable and your HP Limited Warranty applies.

Frequently Asked Questions about this issue

The HP Limited Warranty Service Enhancement is only for products that have exhibited the symptoms described above, and for which these symptoms are attributable to their motherboards. Computers returned to HP that do not have these symptoms and are not within the period of the HP Limited Warranty Service Enhancement, will be handled like any other product returned for service: if no repair is needed, it will be returned to the customer; if a repair is needed, it will be repaired per the terms of HP’s Hardware Limited Warranty.

If your product is still within the Hardware Limited Warranty, please contact HP for product repair. If your product is out-of-warranty, please contact HP to learn about out-of-warranty repair options.

If your product is still within the Hardware Limited Warranty, please contact HP for product repair. If your product is out-of-warranty, please contact HP to learn about out-of-warranty repair options.

In the event your HP Pavilion Slimline desktop computer has been serviced for one of the above issues and you have been charged for the service, please contact HP to determine if you are eligible for cost reimbursement.