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Fatal Error 'Error 1913 Could not update the ini…' (MSI 1913) Message Displays During Software Installation In Windows

  • PrintPrint

Issue

During installation of the HP software, the following error message displays on the computer: 'Error 1913. Could not update the ini C:\windows\win.ini. Verify that the file exists and that you can access it.'

Solution

First, choose your operating system.
Follow these steps to resolve the issue on a Windows XP operating system.

Step one: Clear the Read-only check box in the configuration settings file

  1. Click Start, click Search, and then click All files and folders.
  2. Type win.ini into the search field, and press the Enter key on the keyboard. You can click Stop when the file appears in the results pane.
  3. Right-click the win.ini file, and then click Properties.
  4. In the Win.ini Properties dialog box, click the Read-only check box to clear it, and then click OK.

Step two: Uninstall the software

HP installs an uninstall utility with the print driver to simplify the uninstall process. This uninstall utility removes the printer driver, not the additional software that installed with the driver.
  1. Unplug the USB cable connecting the printer to the computer.
  2. Click Start, click All Programs, point to HP, and then click the folder for the printer, which is labeled according to the printer series number.
  3. Click Uninstall or Uninstall Software. The software uninstaller opens in a new window.
  4. Follow the on-screen instructions to complete the uninstall.
    CAUTION:If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step three: Reinstall the software

You can use the software CD that shipped with the printer to install the software, or follow these steps to install the software from the HP website.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 1: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.
Follow these steps to resolve the issue on a Windows Vista operating system.

Step one: Clear the Read-only check box in the configuration settings file

  1. Click the Windows icon (), click Search, and then click All.
  2. Type win.ini into the search field, and press the Enter key on the keyboard. You can click Stop when the file appears in the results pane.
  3. Right-click the win.ini file, and then click Properties.
  4. In the Win.ini Properties dialog box, click the Read-only check box to clear it, click Continue on the User Account Control screen, and then click OK.

Step two: Uninstall the software

HP installs an uninstall utility with the print driver to simplify the uninstall process. This uninstall utility removes the printer driver, not the additional software that installed with the driver.
  1. Unplug the USB cable connecting the printer to the computer.
  2. Click the Windows icon (), click All Programs, point to HP, and then click the folder for the printer, which is labeled according to the printer series number.
  3. Click Uninstall or Uninstall Software. The software uninstaller opens in a new window.
  4. Follow the on-screen instructions to complete the uninstall.
    CAUTION:If asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Step three: Reinstall the software

You can use the software CD that shipped with the printer to install the software, or follow these steps to install the software from the HP website.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 2: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Related support links

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP on YouTube