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Fatal Error 'Error 1904. Cannot install this hardware - Access is denied or Fatal Error' (MSI Error 1904) Message Displays During Software Installation in Windows

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During installation of the HP software, the following error message displays on the computer: 'Error 1904. Cannot install this hardware - Access is denied or Fatal Error'. The installation stops and the only option is to click Finish or OK.


HP developed a utility to fix permissions for the Registry keys where the software installer writes the data for the print driver. Follow these steps to download and install the utility.
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Open a new window to browse to the Get Software and Drivers page:
    Right-click this link, Get Software and Drivers , and then click Open in New Window.
  4. Type the product number in the search field, and then click Submit ().
  5. If necessary, click the link for your product model number.
  6. Click the Software & Driver Downloads option.
  7. In the Software & Driver Downloads screen, click your operating system.
  8. In the Update section, click the Resolves "Access is denied" error during software installation link, and then follow the on-screen instructions to download the utility.
  9. After downloading, double-click the file: HP tool (AccessDeniedUtility_1_3_4.exe).
  10. Click OK. The utility scans the Registry.
  11. Click Done when the utility has finished scanning the Registry.

Related support links

HP Support forums

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