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HP Pavilion tx1000 CTO Notebook PC support

Testing a Webcam in Vista with Windows Live Messenger

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This document pertains to HP Notebook PCs with Windows Vista.
If the operating system on the notebook with a built-in webcam is changed from Windows XP to Windows Vista, or from Windows Vista to Windows XP, see Webcam Does Not Work After Changing the Installed Operating System .
Problems with webcams can come from different sources. The problem may come from the webcam hardware or drivers, or the software that's trying to use the webcam may have a problem.
First, verify that the HP webcam is functioning correctly . If the webcam itself isn't responding, then this document can help you resolve the problem by following the actions in the sections below.
If it's not the webcam itself, it may be the program that you are using. It is a known issue that some programs do not recognize built-in webcams. For example, Muvee AutoProducer does recognize the webcam, but Windows Movie Maker does not. If your program does not recognize the webcam, you should refer to the manufacturer's website for updated drivers, documentation, and patches.
If you are having general problems, not specific error messages, this document will assist you in resolving them. If you are seeing specific error messages, please refer to HP Notebook PCs - Resolving Error Messages Relating to the HP Webcam .

Verify that the HP webcam is functioning correctly

The first thing that you should do to troubleshoot any problems that you are experiencing with the HP webcam is to verify that the HP webcam is functioning correctly.
HP recommends using QuickPlay as the default program for testing the functionality of the HP webcam.
To verify that the HP webcam is functioning correctly, follow the steps below.
  1. Press the QuickPlay button (normally located near the display) to open the QuickPlay application.
    Alternately, click Start , type quickplay in the search field, and select QuickPlay when it becomes available to open the QuickPlay application.
  2. Click the QuickPlay Video icon, then double-click HP webcam in the Source column.
To check if you are using the latest version of QuickPlay, see HP Notebook PCs - Locating HP Software, Drivers, and BIOS Updates in Vista for additional information on locating software updates.
If the original version of Quickplay was removed for some reason and you have the operating system recovery discs, see Installing and Updating QuickPlay/DVD Play 3.x

Obtaining and installing Windows Live Messenger

The Windows Live Messenger allows you to participate in a video conference with other users. To hold a video conference, both users must have a working webcam. It is not necessary for both PCs to have the same operating system, but for best results, both PCs should be using the latest version of the Windows Live Messenger.
In order to set up a PC for a video conference in Windows Live Messenger, do the following:
  1. The first time you set up for a conference, click Start , type live , and select Get Windows Live Messenger Download from the list supplied and follow the on-screen instructions.
    On the Microsoft web site click Get it free to start the download.
  2. When prompted with a security warning, click Run and follow the on-screen instructions to install the program.
Once Windows Live Messenger has downloaded and installed, set up as follows:
  1. Open Windows Live Messenger, click Tools , Audio & Video Setup , click Next , and follow the on-screen instructions to configure:
    • Speakers
    • Microphone
    • Video settings
  2. When the Audio & Video setup is done, click Actions , Video , Start a Video Call .
    NOTE:To test in a call, the other party has to have the same version of Windows Live Messenger that you are using and you both have to have Windows Live IDs.
  3. When the other person answers the call, the video images display in the Windows Live Messenger window.
  4. Click End Video Call to end the call and close the program.

Test the built-in webcam using Windows Live Messenger

To verify that the webcam on an HP or Compaq computer that shipped with Microsoft Vista installed is operating properly, perform the following Windows Live Messenger test.
  1. Sign into Windows Live Messenger.
  2. To invite someone else to view your webcam, click the down arrow that is located in the upper-right corner of the Windows Live Messenger window. Select Actions , then select Video , and then click Show your webcam .
  3. If prompted, follow the on-screen instructions in the Audio and Video Setup window:
    1. Verify that the speakers or headset that you would like to use is selected, adjust speaker volume as necessary, and continue.
    2. Verify that the microphone that you would like to use is selected, adjust microphone volume as necessary, and continue.
    3. Verify that HP Webcam is selected and finish. You will also see yourself in the webcam in the bottom-right corner of the chat window.
  4. Select the contact to whom you wish to send your webcam and click OK .
  5. You will see a stamp in the chat window indicating that you have invited your selected contact to start viewing your webcam.
This test verifies that the webcam is working and can record or play video files.

Test a third-party webcam using Windows Live Messenger

For best performance, most USB webcam manufacturers provide a setup program that must be run before connecting the webcam to the PC. Read and follow the installation instructions that were provided with the webcam.
To verify that the a USB webcam from a third-party supplier is installed and operating correctly on a PC that is running Microsoft Windows Vista, perform the following test in Windows Live Messenger.
  1. Connect the webcam to the USB port of the PC. Windows may take a few seconds to recognize the webcam and install the required drivers.
  2. Sign into Windows Live Messenger.
  3. To invite someone else to view your webcam, click the down arrow that is located in the upper-right corner of the Windows Live Messenger window. Select Actions , then select Video , and then click Show your webcam .
  4. If prompted, follow the on-screen instructions in the Audio and Video Setup window:
    1. Verify that the speakers or headset that you would like to use is selected, adjust speaker volume as necessary, and continue.
    2. Verify that the microphone that you would like to use is selected, adjust microphone volume as necessary, and continue.
    3. Verify that HP Webcam is selected and finish. You will also see yourself in the webcam in the bottom-right corner of the chat window.
  5. Select the contact to whom you wish to send your webcam and click OK .
  6. You will see a stamp in the chat window indicating that you have invited your selected contact to start viewing your webcam.

Overview of Other Corrective Measures

Problems with webcams can come from different sources. The problem may come from the webcam hardware or drivers, or the software that's trying to use the webcam may have a problem.
Download and install the latest BIOS for your model. See Locating HP Software, Drivers, and BIOS Updates in Vista .
Before trying to troubleshoot a video recording or viewing program, you should verify that the HP webcam is functioning correctly .