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HP Officejet Pro 8500 Wireless All-in-One Printer - A909g support

Setting Up the All-in-One to Send and Receive Faxes

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Introduction

This document describes how to configure the faxing capabilities for the product.

Setting up the All-in-One to send and receive faxes

Follow these steps to set up the product to send and receive faxes.
Step one: Identify the type of phone system

Preliminary steps

Before setting up the product for faxing, connect the product and install the software. Click here for product setup information.

Step one: Identify the type of telephone system you are using

Depending on your country/region, you have either a serial or parallel telephone system. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system.
The following countries/regions use a parallel telephone system:
NOTE:If you do not see your country/region listed in the following sections, you probably have a serial-type phone system. If you are unsure which kind of telephone system you have (parallel or serial), check with your telephone company.
  • North America
  • Central America
  • South America
The following countries/regions use a serial telephone system:
  • In Europe: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Netherlands, Sweden, Switzerland
  • The United Kingdom
In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the “2-EXT” port on the product. Instead, all equipment must be connected at the telephone wall jack.
NOTE:In some countries/regions that use serial-type telephone systems, an adapter comes with the product. The adapter allows you to connect other telecom devices to the wall jack where you plug in the product. For more information, click here to see the Officejet/Officejet Pro Fax Getting Started Guide that came with the product, or click here to the find guide on the Web .

Step two: Determine the type of phone line

NOTE:This step applies only to parallel telephone systems. If you have a serial telephone line, skip this step.
Determine whether the product has its own telephone line (dedicated phone line) or whether it shares the phone line with another device (shared phone line).

Option one: Connect the phone cord for a product on a dedicated phone line

Follow these steps if the product uses a dedicated phone line:
  1. Unplug any telephone devices from the phone jack where you are connecting the product.
  2. Connect the phone cord that came with the product between the 1-LINE port on the product and the phone jack.
    Figure 1: Connect the phone cord
  3. If you subscribe to a distinctive-ring service, change the ring-pattern setting to the pattern that has been assigned to your fax number by the telephone company (for example, double rings or triple rings).

Option two: Connect the phone cord for a product on a shared phone line

  1. Unplug any telephone devices from the phone jack where you are connecting the HP product.
  2. Connect the phone cord that came with the product between the 1-LINE port on the HP product and the phone jack.
    Figure 2: Connect the phone cord
  3. If you subscribe to a distinctive-ring service, change the ring-pattern setting to the pattern that has been assigned to your fax number by the telephone company (for example, double rings or triple rings).
  4. Plug the other device into the 2-EXT port on the back of the product.
  5. Set up the product to work with the other device that you have attached. For more information, see the electronic user guide available on the computer after installing the software, or click here to find guide on the Web .

Step three: Set the fax volume

Follow these steps to set the fax sound volume, depending on your product model.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers (models with the touch-screen display):
  1. On the product control panel display, touch the Setup icon ( ), and then touch Basic Fax Setup .
  2. Touch Fax Sound Volume
  3. Touch Loud to increase the fax volume or Soft to decrease the volume. You can also touch Off to turn the sound off.
  4. Press the Cancel button to return to the main menu.
HP Officejet Pro 8500 (A909a) All-in-One Printer (model with the two-line display):
  1. On the product control panel display, press the Setup button ( ), and then press the right (>) or left (<) arrow to scroll to Basic Fax Setup .
  2. Press the OK button, and then press the right (>) or left (<) arrow to scroll to Fax Sound Volume
  3. Press the OK button, and then press the right (>) or left (<) arrow to scroll to Loud to increase the fax volume or Soft to decrease the volume. You can also scroll to Off to turn the sound off.
  4. Press the OK button to select the volume.
  5. Press the Cancel button ( ) to return to the main menu.

Step four: Set the fax header

The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the product. You can also set up the fax header from the device control panel, as described here.
To set up or modify the fax header from the product control panel, follow these steps, depending on your product model:
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers (models with the touch-screen display):
  1. On the product control panel display, touch the Setup icon ( ), select Basic Fax Setup , and then touch Fax Header .
  2. Enter your personal or company name, using the keyboard display, and then touch Done .
  3. Enter your fax number by using the numeric keypad, and then touch OK .
  4. Press the Cancel button to return to the main menu.
HP Officejet Pro 8500 (A909a) All-in-One Printer (model with the two-line display):
  1. On the product control panel display, press the Setup button ( ), and then press the right (>) or left (<) arrow button to scroll to Basic Fax Setup .
  2. Press the OK button.
  3. Press the right (>) or left (<) arrow button to scroll to Fax Header .
  4. Enter your fax number by using the buttons on the numeric keypad, and then press the OK button.
  5. Press the Cancel button ( ) to return to the main menu.

Step five: Test the fax configuration

Follow these steps to test the fax configuration after you have completed setting up the product for faxing, depending on your product model.
  1. Make sure the ink cartridges are installed, and that plain Letter- or A4-size paper is loaded in the tray before starting the test.
  2. Follow these steps to print a fax test report, depending on your product model.
    • HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers (models with the touch-screen display):
      1. On the product control panel display, touch the Setup icon ( ).
      2. Touch the arrows to scroll to Tools .
      3. Touch Tools , and then touch the arrows to scroll to Run Fax Test . The product displays the status of the test on the display and prints a report.
      4. Press OK to return to the main menu.
    • HP Officejet Pro 8500 (A909a) All-in-One Printer (model with the two-line display):
      1. On the product control panel display, press the Setup button ( ), and then press the right (>) or left (<) arrow to scroll to Tools .
      2. Press the OK button, and then press the right (>) or left (<) arrow to scroll to Run Fax Test
      3. Press the OK button. The product displays the status of the test on the display and prints a report.
      4. Press the Cancel button ( ) to return to the main menu.
  3. Review the report.
    • If the test passes and you have problems faxing, check the fax settings listed in the report to make sure that the settings are correct. A blank or incorrect fax setting can cause problems faxing.
    • If the test fails, review the report for more information about how to fix any problems found.
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g

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