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HP Officejet Pro 8000 Wireless Printer - A809n support

The Power and Resume Lights Blink (Paper Jam) for HP Officejet Pro 8000 (A809a) and 8000 Wireless (A809n) Printers

  • PrintPrint

Issue

When you try to print, paper jams inside the printer, the printer stops printing, and the Power light and the Resume light () blink.
The following recommendations can help prevent recurring paper jams in your HP product.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray.
    CAUTION:Do not force the paper to move too far forward in the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Important: You must follow these solutions in the order presented to resolve the issue.

Video of clearing a paper jam

The following video demonstrates how to clear a paper jam.
NOTE:This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps in the order presented to resolve the paper jam.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper from the paper trayDo not pull jammed paper from under the front cover
Image: Remove loose paper from the paper tray.Image: Do not remove jammed paper from the front of the printer.

Step two: Clear any jammed paper from the rear of the printer

CAUTION: Do not lift the front cover and pull paper out from inside the printer if you can pull it from the back of the printer. Pulling paper from inside the front cover can cause mechanical damage to the printer and should be done carefully.
  1. Press the Power button to turn off the printer.
  2. Push in the buttons on the right and left side of the duplexer, and then pull the duplexer out of the printer.
    Figure 1: Remove the duplexer
    Image: Remove the duplexer.
  3. Locate any jammed paper inside the printer, grasp the paper with both hands, and then pull it toward you.

Step three: Clear any jammed paper from the duplexer

  1. Squeeze the latch on the top of the duplexer, and then lower the duplexer cover.
    Figure 2: Lower the duplexer cover
    Image: Lower the duplexer cover.
  2. Gently remove any jammed paper from inside the duplexer.
  3. Insert the duplexer cover by pushing it against the duplexer until it clicks into place.
  4. Slide the duplexer into the back of the printer until it locks into place.
    Figure 3: Reinstall the duplexer
    Image: Reinstall the duplexer.

Step four: Clear any jammed paper from the top of the printer

  1. Open the top cover, and then remove any debris or loose paper.
    Figure 4: Open the top cover
    Image: Open the top cover.
    CAUTION:If there is paper inside the printer, make sure that the carriage moves to the right of the printer.
  2. Remove any paper scraps or wrinkled paper by pulling them out from the top of the printer.
  3. Close the top cover.
    Figure 5: Close the top cover
    Image: Close the top cover.
  4. Press the Power button to turn on the printer.

Step five: Print a self-test page

Printing a self-test report verifies if the hardware functions correctly.
  1. Load Letter or A4, unused, plain white paper into the input tray.
    NOTE:Do not load specialty paper in Tray 2. Tray 2 only supports plain letter and A4 paper. For more information on loading paper, see Loading Plain Paper, Cards, Photo Paper, and Specialty Paper . Loading paper correctly might prevent paper jams.If you are experiencing problems with certain paper types or sizes, click here to view the paper specifications for your printer to make sure that your printer supports the size, type, and weight of the paper that you want to print.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test page prints.
    Figure 6: Example self-test page
    Image: Self-test page.
  • If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the self-test report does not print, continue with the next solution.
Follow these steps to clear any jammed paper from the paper trays.

Step one: Clear the jam from Tray 1

  1. Press the Power button to turn off the printer.
  2. Lift the output tray.
    Figure 7: Lift the output tray
    Image: Lift the output tray.
  3. Check for any jammed paper or scraps of torn paper, and then remove the jammed or torn paper by pulling it toward you.
  4. Lower the output tray.
  5. Press the Power button to turn on the printer.

Step two: Clear any jammed paper from Tray 2 (optional accessory)

  • If Tray 2 is installed, continue with the following steps.
  • If Tray 2 is not installed, skip to 'Solution three: Check the carriage path and reseat the printheads.'
  1. Press the Power button to turn off the printer.
  2. Lift the printer off Tray 2.
  3. Remove any jammed paper from the bottom of the printer and from Tray 2.
  4. Reposition the printer on top of Tray 2.
  5. Press the Power button to turn on the printer.
Printing a self-test report verifies if the hardware functions correctly.
  1. Load Letter or A4, unused, plain white paper into the input tray.
    NOTE:Do not load specialty paper in Tray 2. Tray 2 only supports plain letter and A4 paper. For more information on loading paper, see Loading Plain Paper, Cards, Photo Paper, and Specialty Paper . Loading paper correctly might prevent paper jams.If you are experiencing problems with certain paper types or sizes, click here to view the paper specifications for your printer to make sure that your printer supports the size, type, and weight of the paper that you want to print.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test page prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
There are multiple compartments in the printer where paper can jam. Use the following steps to check for obstructions in these locations.
Figure 8: Compartments inside the printer
Image: Compartments inside the printer.
1 - Printhead access area (compartment 1)
2 - Main paper path access area (compartment 2)
3 - Service station (compartment 3)
CAUTION:Do not remove the printheads when the carriage is in the main paper path access area (compartment 2), or in the printhead service station area (compartment 3).

Step one: Check the printhead access area (compartment 1) and the main paper path access area (compartment 2)

  1. Press the Power button to turn off the printer.
  2. Disconnect the power cord from the rear of the printer.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  3. Open the top cover.
    Figure 9: Open the top cover
    Image: Open the top cover.
  4. Check the printhead access area (compartment 1) and the main paper path access area (compartment 2) for jammed paper or bits of paper. Remove any jams or bits of paper.
    CAUTION:Use a flashlight to check the carriage path thoroughly for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
  5. Close the top cover.
  6. Reconnect the power cord to the rear of the printer.
  7. Press the Power button to turn on the printer.

Step two: Check the service station (compartment 3)

  1. Open the top cover.
    Figure 10: Open the top cover
    Image: Open the top cover.
    CAUTION:The carriage correctly rests in the printer on the right side in a locked position. Do not mistake a locked carriage for a stuck carriage.
  2. Press and hold the Resume button () until the carriage moves to the printhead access area (compartment 1) on the left side of the printer. Wait for the carriage to stop and become idle.
  3. Disconnect the power cord from the rear of the printer.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Use a pen, pencil, screwdriver, or other pointed object to open the cover of the service station (compartment 3). Press the pointed end of the object on the left side of the cover, press down, and then slide the cover to the right.
    Figure 11: Remove the cover of the service station (compartment 3)
    Image: Remove the cover of the service station (compartment 3).
  5. Looking through the main paper path access area (compartment 2), check the service station (compartment 3) for any paper or object that might restrict the carriage.
    Figure 12: Example of paper that could restrict the carriage
    Image: Paper in the carriage path that could restrict the carriage.
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any crumpled or jammed paper from the service station (compartment 3).
  7. Reach inside the main paper path access area (compartment 2), and then manually move the carriage.
  8. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.
  9. Close the top cover.
  10. Reconnect the power cord to the rear of the printer.
  11. Press the Power button to turn on the printer.

Step three: Check the carriage, and then reseat the printheads

  1. Open the top cover.
    Figure 13: Open the top cover
    Image: Open the top cover.
    CAUTION:The carriage correctly rests in the printer on the right side in a locked position. Do not mistake a locked carriage for a stuck carriage.
  2. Press and hold the Resume button () until the carriage moves to the printhead access area (compartment 1) on the left side of the printer. Wait for the carriage to stop and become idle.
  3. Lift the printhead latch.
    Figure 14: Lift the printhead latch
    Image: Lift the printhead latch.
  4. Lift a printhead handle, and then use it to pull the printhead out of its slot.
    Figure 15: Remove the printhead
    Image: Lift the printhead handle, and then remove the printhead.
  5. Repeat these steps to remove the other printhead.
    CAUTION:Do not leave printheads out of the carriage for more than five minutes.
  6. Check the inside, sides, and underside of the carriage for any debris or bits of paper.
    Figure 16: The carriage
    Image: The carriage.
  7. Reinsert each printhead into its color coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to make sure that contacts the carriage correctly.
    Figure 17: Insert the printheads
    Image: Insert the printheads.
  8. Pull the printhead latch all the way forward, and then press down to make sure that the latch engages. You might have to apply some pressure to engage the latch.
    Figure 18: Close the printhead latch
    Image: Close the printhead latch.
  9. Close the top cover.
  10. The printer might go through a warm up period, and then an alignment page prints.
    • If the alignment page prints successfully, there is no need to continue troubleshooting.
    • If the alignment page fails to print, continue with the next solution.
Follow these steps to clean the paper rollers inside the printer.

Step one: Clean the rubber paper feed rollers

  1. Press the Power button to turn off the printer.
  2. Turn the printer so that you can access the rear side.
  3. Disconnect the power cord from the rear of the printer.
  4. Push the buttons on the right and left side of the duplexer, and then pull the duplexer out of the printer.
    Figure 19: Remove the duplexer
    Image: Remove the duplexer.
  5. Wipe the rubber paper feed rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers up carefully to clean all the way around.
    Figure 20: Rubber paper feed rollers
    Image: Rubber paper feed rollers in the printer.
  6. Make sure that the rollers on the rear access door or duplexer are clean and in good condition. If any are missing, stuck, or loose, replace the rear access door or duplexer with a new one.
    Figure 21: Rear access door rollers
    Image: Rollers in the rear access door.
    Figure 22: Duplexer rollers
    Image: Paper rollers in the duplexer.
  7. Allow the rollers to dry completely, and then replace the rear access door or duplexer.
  8. Slide the door or duplexer into place, and then gently push it in until it clicks or snaps into place.
  9. Reconnect the power cord to the rear of the printer.
Printing a self-test report verifies if the hardware functions correctly.
  1. Load Letter or A4, unused, plain white paper into the input tray.
    NOTE:Do not load specialty paper in Tray 2. Tray 2 only supports plain letter and A4 paper. For more information on loading paper, see Loading Plain Paper, Cards, Photo Paper, and Specialty Paper . Loading paper correctly might prevent paper jams.If you are experiencing problems with certain paper types or sizes, click here to view the paper specifications for your printer to make sure that your printer supports the size, type, and weight of the paper that you want to print.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test page prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Follow these steps to reset the printer.

Step one: Perform a power reset

  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Printing a self-test report verifies if the hardware functions correctly.
  1. Load Letter or A4, unused, plain white paper into the input tray.
    NOTE:Do not load specialty paper in Tray 2. Tray 2 only supports plain letter and A4 paper. For more information on loading paper, see Loading Plain Paper, Cards, Photo Paper, and Specialty Paper . Loading paper correctly might prevent paper jams.If you are experiencing problems with certain paper types or sizes, click here to view the paper specifications for your printer to make sure that your printer supports the size, type, and weight of the paper that you want to print.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Press and hold the Cancel button () for three seconds.
  4. Release the Cancel button (). The self-test page prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
If you are still experiencing issues, see the printer Support Home Page , and then search for another document that relates to the symptoms you are experiencing.
NOTE:If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.
Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).
HP Officejet Pro 8000 Wireless Printer - A809n

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