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HP Officejet Pro 8000 Wireless Printer - A809n Troubleshooting

Blinking Lights

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Blinking lights

The blinking lights on the front of the product indicate the product status. These lights can be on, off, or blinking (flashing), depending on the status of the product. Blinking lights can indicate error conditions. They might also indicate that the product is initializing, processing a print job, or charging batteries.
Following are the different lights and buttons on the product control panel.
The following sections describe the most common issues related to the light patterns on your product. Find the issue related to the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
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The following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : Off
Figure 1: All lights are off
Image: Product control panel with all the lights off
    Cause
    The product is turned off, or the power cord is disconnected.
Connect the power cord, and then press the Power button ( ) to turn on the product.
In this normal condition, the following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : On
Figure 2: The Power light is on
Image: The Power light is on
The product is turned on and ready to print. No action is required.
The following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : Blinking
Figure 3: The Power light blinks
Image: The Power light blinking
    Cause
    Either the product is processing a print job, or the product is pausing for the ink to dry.
Wait for the product to finish processing the print job.
The following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Blinking
  • Power light : Blinking
Figure 4: The Power light and the Resume light blink
Image: The Power light and the Resume light are blinking
    Cause
    There might be a paper jam.
IMPORTANT : You must use these solutions in the order presented to resolve the issue.
Follow these steps in the order presented to resolve the paper jam.
Video of clearing a paper jam
The following video demonstrates how to clear a paper jam.
NOTE:This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper from the paper trayDo not pull jammed paper from under the front cover
Image: Clear paper from the paper trayImage: Do not pull jammed paper from under the front cover
Step two: Clear the paper jam from the rear of the product
CAUTION: Do not lift the top cover and pull paper out from inside the product if you can pull it from the back of the product. Pulling paper from inside the product can cause mechanical damage and should be done carefully.
  1. Press the Power button ( ) to turn off the product.
  2. Push the buttons on the right and left side of the duplexer, and then pull the duplexer out of the product.
    Figure 5: Remove the duplexer
    Image: Removing the duplexer
  3. Locate any jammed paper inside the product; grasp the paper with both hands, and then pull it toward you.
Step three: Clear the jam from the duplexer
Follow these steps to clear a jam from the duplexer.
  1. Squeeze the latch on the top of the duplexer, and then lower the duplexer cover.
    Figure 6: Lower the duplexer cover
    Image: Lowering the duplexer cover
  2. Gently remove any jammed paper from inside the duplexer.
  3. Reattach the duplexer cover by pushing it against the duplexer until it clicks into place.
  4. Slide the duplexer into the back of the product until it locks into place.
    Figure 7: Reattach the duplexer
    Image: Reattaching the duplexer
Step four: Clear the jam from the top of the product
  1. Open the top cover, and then remove any debris or loose paper that you can see.
    Figure 8: Open the top cover
    Image: Opening the top cover
    CAUTION:If there is paper inside the product, make sure that the carriage moves to the right of the product.
  2. Remove any paper scraps or wrinkled paper by pulling them out of the top of the product.
  3. Close the top cover.
    Image: Closing the top cover
  4. Press the Power button ( ) to turn on the product.
Step five: Print a self-test page
Video of printing a test page
The following video demonstrates how to print a printer status report.
NOTE:This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to print a self-test page.
  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. Press and hold the Cancel button ( ) for three seconds.
  3. Release the Cancel button ( ). The self-test page prints.
    Figure 9: Example of a self-test page
    Image: Self-test page
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Follow these steps to clear any jammed paper from the paper trays.
Step one: Clear the paper jam from tray 1
  1. Press the Power button ( ) to turn off the product.
  2. Lift the output tray.
    Figure 10: Lift the output tray
    Image: Lifting the output tray
  3. Check for any jammed paper or scraps of torn paper, and then remove the jammed or torn paper by pulling it toward you.
  4. Lower the output tray.
  5. Press the Power button ( ) to turn on the product.
Step two: Clear the paper jam from tray 2 (optional accessory)
  • If Tray 2 is installed , continue with the following steps.
  • If Tray 2 is not installed , skip to 'Solution three: Check the carriage path and reseat the printheads.'
  1. Press the Power button ( ) to turn off the product.
  2. Lift the product off Tray 2.
  3. Remove any jammed paper from the bottom of the product and from Tray 2.
  4. Reposition the product on top of Tray 2.
  5. Press the Power button ( ) to turn on the product.
Video of printing a test page
The following video demonstrates how to print a printer status report.
NOTE:This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to print a self-test page
  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. Press and hold the Cancel button ( ) for three seconds.
  3. Release the Cancel button ( ). The self-test page prints.
    Figure 11: Example of a self-test page
    Image: Self-test page
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
There are multiple compartments in the product where paper can jam. Use the following steps to check for obstructions in these locations.
Figure 12: Compartments inside the product
Illustration: Compartments inside the product
1 - Printhead access area (compartment 1)
2 - Main paper path access area (compartment 2)
3 - Service station (compartment 3)
CAUTION:Do not remove the printheads when the carriage is in the main paper path access area (compartment 2), or in the printhead service station area (compartment 3).
Follow these steps in the order presented to check the carriage path and reseat the printheads.
Step one: Check the printhead access area (compartment 1) and the main paper path access area (compartment 2)
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  3. Open the top cover.
    Figure 13: Open the top cover
    Image: Opening the top cover
  4. Check the printhead access area (compartment 1) and the main paper path access area (compartment 2) for jammed paper or bits of paper. Remove any jams or bits of paper.
    CAUTION:Use a flashlight to check the carriage path thoroughly for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  5. Close the top cover.
    Figure 14: Close the top cover
    Image: Closing the top cover
  6. Reconnect the power cord to the rear of the product.
  7. Press the Power button ( ) to turn on the product.
Step two: Check the service station (compartment 3)
  1. Open the top cover.
    Figure 15: Open the top cover
    Image: Opening the top cover
    CAUTION:The carriage rests on the right side of the product in a locked position. Do not mistake a locked carriage for a stuck carriage.
  2. Press and hold the Resume button ( ) until the carriage moves to the printhead access area (compartment 1) on the left side of the product. Wait for the carriage to stop and become idle.
  3. Disconnect the power cord from the rear of the product.
    CAUTION:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Use a pen, pencil, screwdriver, or other pointed object to open the cover of the service station (compartment 3). Press the pointed end of the object on the left side of the cover, press down, and then slide the cover to the right.
    Figure 16: Remove the service station cover
    Image: Removing the service station cover
  5. Looking through the main paper path access area (compartment 2), check the service station (compartment 3) for any paper or object that might restrict the carriage.
    Figure 17: Example of paper that could restrict the carriage
    Image: Example of paper restricting the carriage
    NOTE:You might need a flashlight to illuminate areas for proper viewing.
  6. Remove any crumpled or jammed paper from the service station (compartment 3).
  7. Reach inside the main paper path access area (compartment 2), and then manually move the carriage.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  9. Close the top cover.
    Figure 18: Close the top cover
    Image: Closing the top cover
  10. Reconnect the power cord to the rear of the product.
  11. Press the Power button ( ) to turn on the product.
Step three: Check the carriage, and then reseat the printheads
  1. Open the top cover.
    Figure 19: Open the top cover
    Image: Opening the top cover
    CAUTION:The carriage rests on the right side of the product in a locked position. Do not mistake a locked carriage for a stuck carriage.
  2. Press and hold the Resume button ( ) until the carriage moves to the printhead access area (compartment 1) on the left side of the product. Wait for the carriage to stop and become idle.
  3. Lift the printhead latch.
    Image: Lifting the printhead latch
  4. Lift a printhead handle, and then use it to pull the printhead out of its slot.
    Figure 20: Remove the printhead
    Image: Removing the printhead
  5. Repeat these steps to remove the other printhead.
    CAUTION:Do not leave printheads out of the carriage for more than five minutes.
  6. Check the inside, sides, and underside of the carriage for any debris or bits of paper.
    Figure 21: The carriage
    Image of the carriage
  7. Reinsert each printhead into its color coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to make sure that it contacts the carriage correctly.
    Figure 22: Insert the printheads
    Image: Inserting the printheads
  8. Pull the printhead latch all the way forward, and then press down to make sure that the latch engages. You might have to apply some pressure to engage the latch.
    Figure 23: Close the printhead latch
    Image: Closing the printhead latch
  9. Close the top cover.
    Figure 24: Close the top cover
    Image: Closing the top cover
  10. The product might go through a warm up period, and then an alignment page prints.
    • If the alignment page prints successfully, there is no need to continue troubleshooting.
    • If the alignment page fails to print, continue with the next solution.
Follow these steps to clean the paper rollers inside the product.
Step one: Clean the rubber paper feed rollers
  1. Press the Power button ( ) to turn off the product.
  2. Turn the product so that you can access the rear side.
  3. Disconnect the power cord from the rear of the product.
  4. Push the buttons on the right and left side of the duplexer, and then pull the duplexer out of the product.
    Figure 25: Remove the duplexer
    Image: Removing the duplexer
  5. Wipe the rubber paper feed rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers up carefully to clean all the way around.
    Figure 26: Rubber paper feed rollers
    Image of rubber paper feed rollers
  6. Make sure that the rollers on the duplexer are clean and in good condition. If any are missing, stuck, or loose, replace the duplexer with a new one.
    Figure 27: Duplexer rollers
    Image: Duplexer rollers
  7. Allow the rollers to dry completely, and then reattach the duplexer.
  8. Slide the duplexer into place, and then gently push it in until it clicks or snaps into place.
  9. Reconnect the power cord to the rear of the product.
Video of printing a test page
The following video demonstrates how to print a printer status report.
NOTE:This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to print a self-test report.
  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button ( ), press the Cancel button ( ) four times.
  4. Release the Power button ( ).
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Follow these steps to reset the product.
Step one: Perform a full reset
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Video or printing a test page
The following video demonstrates how to print a printer status report.
NOTE:This video shows the HP Officejet Pro 8000 Printer series (A809), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to print a self-test report.
  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. Press and hold the Power button ( ).
  3. While holding down the Power button ( ), press the Cancel button ( ) four times.
  4. Release the Power button ( ).
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
If you have completed all the solutions listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Blinking
  • Power light : On
Figure 28: The Power light is on and the Resume light blinks
Image: The Power light is on and the Resume light is blinking
    Cause
    The product might be out of paper.
Follow these steps in the order presented to load paper in the product.
  1. Lift the output tray.
    Figure 29: Lift the output tray
    Image: Lifting the output tray
  2. Slide the paper width guides outward, and then remove any plain paper from the main tray.
  3. Load the paper print side down in the center of the tray.
  4. Slide the paper width guides inward to rest against the edge of the paper, and then gently push the stack of paper to the back of the tray.
    Figure 30: Slide the paper width guides inward
    Image: Sliding the paper width guides inward
  5. Press the Resume button ( ).
The following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : On
  • Power light : On
Figure 31: The Power light and the Resume light are on
Image: The Power light and the Resume light are on
    Cause
    A cover is not closed completely, or the duplexer is missing or is not attached correctly.
Try the following solutions in the order presented to resolve the issue.

Solution one: Close all covers

Make sure that all covers on the HP product are completely closed.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Lock the duplexer into place

Follow these steps to lock the duplexer into place.
  1. If the duplexer is detached, slide the duplexer into the slot on the rear of the product.
    Figure 32: Attach the duplexer
    Image: Attaching the duplexer
    NOTE:Do not press the buttons on the sides of the duplexer when attaching it. Use the buttons only for removing the duplexer from the product.
  2. Lock the duplexer into place.
    Figure 33: Lock the duplexer into place
    Image: Locking the duplexer into place
The following light pattern displays on the product control panel:
  • Cartridge lights : On
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Blinking
  • Power light : Blinking
Figure 34: The Power light and the Resume light blink, and one or more of the Cartridge lights are on
Image: The Power light and the Resume light are blinking, and one or more of the Cartridge lights are on
    Cause
    One or more of the cartridges have expired.
Follow these solutions to resolve the issue.
IMPORTANT: HP recommends that you do not use expired cartridges. HP cannot guarantee the quality or reliability of expired cartridges. Any damage or failure to the HP product that is caused from using expired cartridges will not be covered under warranty.

Solution one: Replace the expired cartridges

Video of replacing the cartridges
The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to replace the expired cartridge or cartridges.
  1. Open the cartridge cover.
    Figure 35: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Remove the cartridge that requires replacement. Grasp the cartridge between the thumb and forefinger and then pull it out of the slot.
    Figure 36: Remove the cartridge
    Image: Removing the cartridge from the product
  3. Remove the new cartridge from its package.
    Figure 37: Remove the new cartridge from its package
    Image: Removing the new cartridge form its package
  4. Align the cartridge with its color-coded slot, and then insert the cartridge into the slot.
  5. Press down firmly on the cartridge to ensure proper contact.
  6. If more than one cartridge is indicated, repeat steps 2 through 5 to replace other cartridges.
  7. Close the cartridge cover.
    Figure 38: Close the cartridge cover
    Image: Closing the cartridge cover

Solution two: Use the expired cartridges

If you choose to use the expired cartridges, press and hold the Power button ( ), and then press the Resume button ( ) three times. All of the lights (except for the Power light) will turn off, and then you can continue printing.
CAUTION:Any damage or failure to the HP product that is caused from using an expired cartridge will not be covered under warranty.
The following light pattern displays on the product control panel:
  • Cartridge lights : Blinking
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Blinking
  • Power light : Blinking
Figure 39: The Power light, Resume light, and one or more of the Cartridge lights blink
Image: The Power light, Resume light, and one or more of the Cartridge lights blink
    Cause
    One or more of the cartridges is a non-HP cartridge.
Follow these solutions to resolve the issue.
IMPORTANT: HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges. Any damage or failure to the HP product that is caused from using non-HP cartridges will not be covered under warranty.

Solution one: Replace the non-HP cartridges

Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
Video of replacing the cartridges
The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to replace cartridges.
  1. Open the cartridge cover.
    Figure 40: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Remove the cartridge that requires replacement. Grasp the cartridge between the thumb and forefinger and then pull it out of the slot.
    Figure 41: Remove the cartridge
    Image: Removing the cartridge from the product
  3. Remove the new cartridge from its package.
    Figure 42: Remove the new cartridge from its package
    Image: Removing the new cartridge form its package
  4. Align the cartridge with its color-coded slot, and then insert the cartridge into the slot.
  5. Press down firmly on the cartridge to ensure proper contact.
  6. If more than one cartridge is indicated, repeat steps 2 through 5 to replace other cartridges.
  7. Close the cartridge cover.
    Figure 43: Close the cartridge cover
    Image: Closing the cartridge cover

Solution two: Use the non-HP cartridges

If you choose to use the non-HP cartridges, press the Resume button ( ) to continue printing.
CAUTION:Any damage or failure to the HP product that is caused from using non-HP cartridges will not be covered under warranty.
The following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Blinking
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : On
Figure 44: The Power light is on, and one or more of the Printhead lights blink
Image: The Power light is on, and one or more of the Printhead lights are blinking
    Cause
    One or more of the printheads are missing.
Follow these solutions to either install or replace one or more printheads.

Video of replacing the printheads

The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .

Solution one: Install one or both of the printheads

If the printheads have not been installed, follow these steps to install them.
  1. Open the top cover of the product.
  2. Press and hold the Resume button ( ) until the carriage moves to the left and stops.
  3. Lift the printhead latch.
    Figure 45: Lift the printhead latch
    Image: Lifting the printhead latch
  4. Before installing the new printhead, shake the printhead up and down at least six times while it is still in its package.
    Figure 46: Shake the new printhead
    Image: Shaking the new printhead
  5. Remove the new printhead from its package, and then remove its orange protective caps.
    Figure 47: Remove the protective caps
    Image: Removing the protective caps from the new printhead
  6. Insert the printhead into its color-coded slot. Press down firmly on the printhead until it snaps into place.
    NOTE:Make sure that the label on the printhead matches the label on the printhead latch.
    Figure 48: Insert the new printhead
    Image: Inserting the new printhead
  7. If both printhead lights are blinking, repeat steps 3 through 6 for the second printhead.
  8. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
  9. Close the top cover of the product.
  10. Wait while the product initializes the printheads and prints the alignment page.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Replace one or both of the printheads

Follow these steps to replace one or both of the printheads.
  1. Open the top cover on the product.
  2. Press and hold the Resume button ( ) until the carriage moves to the left and stops.
  3. Lift the printhead latch.
    Figure 49: Lift the printhead latch
    Image: Lifting the printhead latch
  4. Lift the handle on the printhead and use the handle to lift the printhead out of its slot.
    Figure 50: Lift the handle and remove the printhead
    Image: Lifting the handle and removing the printhead
  5. Before installing the new printhead, shake the printhead up and down at least six times while it is still in its package.
    Figure 51: Shake the new printhead
    Illustration: Shaking the new printhead
  6. Remove the new printhead from its package, and then remove its orange protective caps.
    Figure 52: Remove the protective caps
    Image: Removing the protective caps from the new printhead
  7. Insert the printhead into its color-coded slot. Press down firmly on the printhead until it snaps into place.
    NOTE:Make sure that the label on the printhead matches the label on the printhead latch.
    Figure 53: Insert the new printhead
    Image: Inserting the new printhead
  8. If both printhead lights were blinking repeat steps 4 through 7 for the second printhead.
  9. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
  10. Close the top cover of the product.
  11. Wait while the product initializes the printheads and prints the alignment page.
The following light pattern displays on the product control panel:
  • Cartridge lights : Off
  • Printhead lights : Blinking
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : Blinking
Figure 54: The Power light and one or more of the Printhead lights blink
Image: The Power light and one or more of the Printhead lights are blinking
    Cause
    There is an issue with one or more printheads.
Follow these steps in the order presented to resolve the issue.

Step one: Isolate the product for troubleshooting

  1. Disconnect the USB cable or network cable from the product.
  2. Press the Power button ( ) to turn off the product. Wait fifteen seconds for the product to shut down completely.
  3. Disconnect the power cord from the electrical outlet and then from the product. Wait a minimum of 3 minutes.
  4. Reconnect the power cord to the electrical outlet and then to the product. Press the Power button ( ) to turn on the product and make sure that the Power light is green.
  5. An error message 'Printhead are missing or damaged, replace the printhead ' might display on the computer. If the message displays, follow these steps.
    1. Delete the pending print jobs.
    2. If the error message still displays on the computer, restart the computer.
    3. Try printing a document.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Clean the electrical contacts

Follow these steps to clean the electrical contacts on the printhead.
  1. Make sure that the product is turned on.
  2. Open the top cover of the product.
  3. Press and hold the Resume button ( ) until the carriage moves to the left and stops.
  4. Release the Resume button ( ). Wait a few seconds, until the carriage is idle and silent.
  5. Disconnect the power cord from the electrical outlet.
    NOTE:Do not press the Power button ( ) to turn off the product, or the carriage will move out of reach. You must disconnect the power cord from the outlet.
  6. Lift the printhead latch.
    Figure 55: Lift the printhead latch
    Image: Lifting the printhead latch
  7. Lift the handle on the printhead indicated in the error message, and then use the handle to pull the printhead out of its slot.
    Figure 56: Lift the handle and remove the printhead
    Image: Lifting the handle and removing the printhead
  8. Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.
    CAUTION:Wipe the electrical contacts only. Wiping the ink nozzles can damage the printhead.
    Figure 57: The electrical contacts and ink nozzles
    Image: The electrical contacts and ink nozzles
    1 - Electrical contacts
    2 - Ink nozzles - do not touch
  9. After cleaning the electrical contacts on the printhead, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles are facing up and not touching anything.
  10. Use the dry, soft, lint-free cloth to clean the electrical contacts inside the product.
    Figure 58: Clean the electrical contacts inside the product
    Image: Cleaning the electrical contacts inside the product
  11. Make sure that all the electrical contacts have at least 5 minutes to dry, and then plug the power cord into the electrical outlet.
  12. Press the Power button ( ) to turn on the product.
  13. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure that the contact is correct.
  14. If both printhead lights were blinking, repeat steps 7 through 13 for the second printhead.
  15. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
  16. Close the top cover.
  17. Wait while the product initializes the printheads and prints the alignment page.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step three: Remove and reinstall the printheads

Video of replacing the printheads
The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to remove and reinstall the printheads.
  1. Make sure that the product is turned on.
  2. Open the top cover of the product.
  3. Press and hold the Resume button ( ) until the carriage moves to the left and stops.
  4. Release the Resume button ( ). Wait a few seconds until the carriage is idle and silent.
  5. Disconnect the power cord from the electrical outlet.
    NOTE:Do not press the Power button ( ) to turn off the product, or the carriage will move out of reach. You must disconnect the power cord from the outlet.
  6. Lift the printhead latch.
    Figure 59: Lift the printhead latch
    Image: Lifting the printhead latch
  7. Lift the handle on the printhead indicated in the error message, and then use the handle to pull the printhead out of its slot.
    Figure 60: Lift the handle and remove the printhead
    Image: Lifting the handle and removing the printhead
  8. Wait at least 20 seconds, and then reconnect the power cord to the electrical outlet.
  9. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure that the contact is correct.
  10. If both printhead lights were blinking, repeat steps 7 through 9 for the second printhead.
  11. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
  12. Close the top cover.
  13. Wait while the product initializes the printheads and prints the alignment page.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step four: Replace the printhead

Follow these steps to replace the printhead.
  1. Open the top cover of the product.
  2. Press and hold the Resume button ( ) until the carriage moves to the left and stops.
  3. Lift the printhead latch.
    Figure 61: Lift the printhead latch
    Image: Lifting the printhead latch
  4. Lift the handle on the printhead, and then use the handle to pull the printhead out of its slot.
    Figure 62: Lift the handle and remove the printhead
    Image: Lifting the handle and removing the printhead
  5. Before installing the new printhead, shake the printhead up and down at least six times while it is still in its package.
    Figure 63: Shake the new printhead
    Image: Shaking the new printhead
  6. Remove the new printhead from the package.
  7. Remove the protective caps from the printhead.
    Figure 64: Remove the protective caps from the printhead
    Image: Removing the protective caps from the new printhead
  8. Insert the printhead into its color-coded slot. The label on the printhead must match the label on the printhead latch. Press down firmly on the printhead to make sure that the contact is correct.
  9. If both printhead lights were blinking repeat steps 4 through 8 for the second printhead.
  10. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
  11. Close the top cover of the product.
  12. Wait while the product initializes the printheads and prints the alignment page.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step five: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The following light pattern displays on the product control panel:
  • Cartridge lights : Blinking
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : On
Figure 65: The Power light is on, and one or more of the Cartridge lights blink
Image: The Power light is on, and one or more of the Cartridge lights are blinking
    Cause
    One or more of the cartridges are either missing or out of ink.
Follow these solutions to install or replace cartridges.

Solution one: Install cartridges if they have not been installed

Follow these steps to install the cartridges if they have not been installed.
  1. Gently pull open the cartridge cover.
    Figure 66: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Remove the new cartridge from its package.
    Figure 67: Remove the new cartridge from its package
    Image: Removing the new cartridge from its packaging
  3. Align the cartridge with its color-coded slot, and then insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
  4. If more than one cartridge is indicated, repeat steps 2 and 3 for the other cartridges.
  5. Close the cartridge cover.
    Figure 68: Close the cartridge cover
    Image: Closing the cartridge cover

Solution two: Replace the cartridge or cartridges if they are out of ink

Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
Video of replacing the cartridges
The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
If the cartridges are out of ink, follow these steps to replace them.
  1. Gently pull open the cartridge cover.
    Figure 69: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Remove the cartridge that is out of ink. Grasp the cartridge between the thumb and forefinger, and then pull it out of the slot.
    Figure 70: Remove the cartridge that requires replacement
    Image: Removing the cartridge that requires replacement
  3. Remove the new cartridge from its package.
    Figure 71: Remove the new cartridge from its package
    Image: Removing the new cartridge from its packaging
  4. Align the cartridge with its color-coded slot, and then insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
  5. If more than one cartridge is indicated, repeat steps 2 through 4 for the other cartridges.
  6. Close the cartridge cover.
    Figure 72: Close the cartridge cover
    Image: Closing the cartridge cover
The following light pattern displays on the product control panel:
  • Cartridge lights : Blinking
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : Blinking
Figure 73: The Power light blinks, and one or more of the Cartridge lights blink
Image: The Power light and one or more of the Cartridge lights are blinking
    Cause
    One or more of the cartridges are faulty or need attention.
Follow these solutions in the order presented to resolve the issue.

Solution one: Reinsert cartridge

Make sure that the indicated cartridge is properly installed, and then try to print. Remove and re-insert the cartridge a few times if necessary.
Follow these steps to re-insert the cartridge.
  1. Open the cartridge cover.
    Figure 74: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Grasp the cartridge between the thumb and forefinger, and then pull it out of the slot.
    Figure 75: Remove the cartridge
    Image: Removing the cartridge
  3. Align the cartridge with its color-coded slot, and then re-insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
  4. If more than one cartridge is indicated, repeat steps 2 and 3 for the other cartridges.
  5. Close the cartridge cover.
    Figure 76: Close the cartridge cover
    Image: Closing the cartridge cover
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Replace the cartridge

Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.
Video of replacing the cartridges
The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to replace the cartridge.
  1. Open the cartridge cover.
    Figure 77: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Grasp the cartridge between the thumb and forefinger, and then pull it out of the slot.
    Figure 78: Remove the cartridge that requires replacement
    Image: Removing the cartridge that requires replacement
  3. Remove the new cartridge from its package.
    Figure 79: Remove the new cartridge from its package
    Image: Removing the new cartridge from its packaging
  4. Align the cartridge with its color-coded slot, and then insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
  5. If more than one cartridge is indicated, repeat steps 2 through 4 for the other cartridges.
  6. Close the cartridge cover.
    Figure 80: Close the cartridge cover
    Image: Closing the cartridge cover
The following light pattern displays on the product control panel:
  • Cartridge lights : On
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : On
Figure 81: The Power light is on, and one or more of the Cartridge lights are on
Image: The Power light is on, and one or more of the Cartridge lights are on
    Cause
    One or more of the cartridges are low on ink and will need to be replaced soon.
Follow these steps to replace the cartridge or cartridges.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

Video of replacing the cartridges

The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
  1. Open the cartridge cover.
    Figure 82: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Remove the cartridge that is low on ink. Grasp the cartridge between the thumb and forefinger, and then pull it out of the slot.
    Figure 83: Remove the cartridge that requires replacement
    Image: Removing the cartridge that requires replacement
  3. Remove the new cartridge from its package.
    Figure 84: Remove the new cartridge from its package
    Image: Removing the new cartridge from its packaging
  4. Align the cartridge with its color-coded slot, and then insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
  5. If more than one cartridge is indicated, repeat steps 2 through 4 for the other cartridges.
  6. Close the cartridge cover.
    Figure 85: Close the cartridge cover
    Image: Closing the cartridge cover
The following light pattern displays on the product control panel:
  • Cartridge lights : On
  • Printhead lights : Off
  • Network light or Wireless light : Off
  • Cancel light : Off
  • Resume light : Off
  • Power light : Blinking
Figure 86: The Power light blinks, and one or more of the Cartridge lights are on
Image: The Power light blinks, and one or more of the Cartridge lights are on
    Cause
    A cartridge is out of ink and must be replaced before continuing to print.
Follow these steps to replace the indicated cartridge.
Click this link, HP Home & Home Office Store (US only), and then click Ink Toner & Paper to purchase cartridges or check cartridge compatibility for your printer.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Click this link, HP SureSupply .
  2. Scroll to the bottom of the page and make sure that the country or region location is correct.

Video of replacing the cartridges

The following video demonstrates how to install and replace ink cartridges and printheads.
NOTE:The video shows the HP Officejet Pro 8000. The outside of the product might not look the same as your product, but the steps are the same.
.
If you have trouble viewing the video, or to view the video in a different size, click here to play the video on YouTube .
  1. Gently pull open the cartridge cover.
    Figure 87: Open the cartridge cover
    Image: Opening the cartridge cover
  2. Remove the cartridge that is out of ink. Grasp the cartridge between the thumb and forefinger, and then pull it out of the slot.
    Figure 88: Remove the cartridge that requires replacement
    Image: Removing the cartridge that requires replacement
  3. Remove the new cartridge from its package.
    Figure 89: Remove the new cartridge from its package
    Image: Removing the new cartridge from its packaging
  4. Align the cartridge with its color-coded slot, and then insert the cartridge into the slot. Press down firmly on the cartridge to ensure proper contact.
  5. If more than one cartridge is indicated, repeat steps 2 through 4 for the other cartridges.
  6. Close the cartridge cover.
    Figure 90: Close the cartridge cover
    Image: Closing the cartridge cover
The following light pattern displays on the product control panel:
  • Cartridge lights : On
  • Printhead lights : On
  • Network light or Wireless light : On
  • Cancel light : On
  • Resume light : On
  • Power light : On
Figure 91: All lights are on
Image: All lights are on
    Cause
    A non-recoverable error has occurred.
Follow these steps to resolve the issue.

Step one: Disconnect and reconnect the product power cord

Follow these steps to disconnect and reconnect the power cord.
  1. Disconnect the power cord from the product.
  2. Wait at least 20 seconds, and then reconnect the power cord back into the product.
  3. Try printing a document.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.

Step two: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.

Service the printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , click here to view additional printer support options starting as low as $20.