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HP Officejet Pro 8500 Premier All-in-One Printer - A909n support

Slow Printing in Windows

  • PrintPrint

Issue

Print jobs are very slow.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Check the time it takes to print a self-test page

Follow these steps to determine how long it takes to print a self-test page. The time measurement does not have to be exact. The average time to print a self-test is 30 seconds.
  1. On the touch screen, touch Setup ().
  2. Scroll down in the Setup menu, and then touch Print Report.
  3. Scroll down in the Print Report menu, and then touch Self-Test Report.
  4. Touch OK. The self-test page prints.
    Figure 1: Example self-test page

Solution two: Check the power supply

  1. Disconnect the power cord from the back of the product.
  2. Disconnect the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet.
  3. Reconnect the power cord to the back of the product.
  4. Print and time a self-test page again.

Solution three: Check the cartridges

Follow these steps to check the cartridges to make sure they are compatible with your product.
  1. If the product is not already on, press the Power button () to turn it on.
  2. Open the cartridge door on the lower-left corner of the product.
    Figure 2: Open the cartridge door
  3. Make a note of the cartridge number printed on the label of each cartridge.
  4. Review the following table for cartridge compatibility:
    CartridgeDescriptionPart number
    BlackHP 940XL\ Black Officejet Cartridge C4906A
    North America only: HP 940 Black Officejet Cartridge C4902A
    CyanHP 940XL Cyan Officejet Cartridge C4907A
    North America only: HP 940 Cyan Officejet Cartridge C4903A
    MagentaHP 940XL Magenta Officejet Cartridge C4908A
    North America only: HP 940 Magenta Officejet Cartridge C4904A
    YellowHP 940XL Yellow Officejet Cartridge C4909A
    North America only: HP 940 Yellow Officejet Cartridge C4905A
    • If you are using incompatible, refilled, or remanufactured cartridges, replace the cartridges with compatible, genuine HP supplies.
    • If the cartridges are compatible, continue to the next solution.

Solution four: Perform a hard reset

Follow these steps to reset the product.
  1. Press the Power () button to turn off the product.
  2. Disconnect the power cord from the product.
  3. Disconnect the power cord from the wall outlet.
  4. Disconnect the USB cable from the back of the product.
  5. Reconnect the power cord to the product and the wall outlet, and then press the Power button () to turn on the product.
  6. Reconnect the USB cable to the back of the product.
  7. Print and time a self-test page again.

Solution five: Clean the electrical contacts

Follow these steps to clean the electrical contacts on the printheads and inside the product.

Step one: Clean the contacts on the printhead

CAUTION:Electrical contacts contain sensitive electronic components that damage easily.
  1. Gather the following materials:
    • Dry, soft, lint-free cleaning cloths (coffee filters and eyeglass-cleaning cloths work well)
    • Paper towels or clean sheets of paper
  2. Lift the carriage-access door. The door rests in an open position.
    Figure 3: Lift carriage-access door
  3. Press and hold the * button for five seconds. The carriage moves to the left side of the product.
  4. Unplug the power cord from the rear of the product.
    Figure 4: Unplug the power cord from the rear of the product
  5. Inside the product, lift the blue printhead latch.
    Figure 5: Lift the printhead latch
  6. Lift the handle of the printhead, and then pull the printhead out of its slot.
  7. Hold the printhead by its sides, and wipe the electrical contacts on the printhead with the cloth. Do not touch the nozzles.
    CAUTION:Do not use water or other cleaning materials.Do not touch the nozzles on the printhead.
    Figure 6: Clean the printhead contacts, but do not touch the nozzles
    1 - Nozzles - Do not clean
    2 - Contacts - Clean
  8. Set the printhead on a sheet of paper or paper towel with the nozzles facing up.
  9. If necessary, repeat these steps to clean the other printhead.

Step two: Clean the contacts inside the All-in-One

  1. With a fresh cloth, wipe the electrical contacts inside the carriage.
    Figure 7: Wipe the contacts inside the carriage
  2. Plug in the power cord to the rear of the product.
  3. Press the Power button () to turn on the product, if it does not turn on automatically. The message 'Printhead missing' displays on the control panel.
  4. Hold the printhead by its sides with the nozzles toward the product, and then insert the printhead into its color-coded slot.
    • Insert the Black/Yellow printhead into the slot on the left.
    • Insert the Magenta/Cyan printhead into the slot on the right.
    Figure 8: Insert the printhead into its slot
  5. Repeat these steps to insert the other printhead into its color-coded slot.
  6. Pull the blue printhead latch all the way forward, and then press down to fully engage the latch. You might have to apply some pressure to engage the latch.
    Figure 9: Lower the printhead latch
  7. Close the product lid.
    Figure 10: Close the product lid
  8. Wait for the product to initialize the printheads and print an alignment page. This process takes about 20 seconds.
    Figure 11: The product prints an alignment page
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution six: Download the latest print driver

Update your print driver by downloading the latest version on the HP website. Click HP Software and Drivers to download the latest software. The software available on the HP website is usually more current than the software on the CD.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution seven: Adjust the print settings

Print settings can affect print times. Follow these steps to check the settings for paper type and print quality.
  1. Open the printer folder.
    • Windows 2000: Click Start, point to Settings, and then click Printers.
    • Windows XP: Click Start, click Control Panel, and then click Printers and Faxes.
    • Windows Vista: Click the Windows icon (), click Control Panel, click Hardware & Sounds, and then click Printers.
  2. Right-click the icon for the product, and then click Printing Preferences.
  3. Click the Features tab.
  4. In the Paper Type section, open the menu and click Plain Paper.
  5. In the Print Quality section, click Normal.
  6. Click the Printer Services button.
  7. Click the Services tab, click Print a test page, and then check the print speed.
  • If the self-test page prints in about 30 seconds, these steps resolved the issue and you do not need to continue troubleshooting.
  • If the self-test page takes significantly longer than 30 seconds to print, continue to the next solution.

Solution eight: Make sure the computer exceeds RAM requirements

The amount of available random access memory (RAM) can affect print speed. Follow these steps to make sure the available RAM exceeds the minimum requirement for the product.
  1. Open the computer properties window.
    • Windows 2000 and Windows XP: Right-click My Computer, and then click Properties.
    • Windows Vista: Click the Windows icon (), right-click My Computer, and then click Properties.
  2. Find the available RAM and make a note of it.
    • Windows 2000 and Windows XP: Click the General tab, if it is not already selected. Find the amount of RAM in the list with the other computer specifications.
    • Windows Vista: Find the Memory (RAM) in the System section.
  3. Check the system requirements for your product, listed in the product manual and on the box, to make sure your computer has enough available space. If you do not have the product manual or box, follow these instructions to find the system requirements:
    1. Click your product series or model in the table that follows these steps.
    2. Click the correct model number (if necessary), click Product information, and then click Specifications.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution nine: Close all unnecessary software applications

Running several software programs at the same time can slow system performance. Closing the programs makes these memory resources available for other tasks. Use one of the following methods to close any unnecessary software programs.

Method one: Close unnecessary programs using the taskbar

  1. Look for icons or buttons in the taskbar at the bottom of the computer screen, which indicate that a program is running.
  2. Right-click the button or icon, and then click Exit or Close.
  3. Try printing a test page again.

Method two: Close unnecessary programs using Windows Task Manager

  1. While holding down the Ctrl and Alt keys on the keyboard, press the Delete key.
    The Windows Task Manager should open with a list of all running programs. If Windows Task Manager does not open, click the Task Manager button on the Windows Security dialog box.
  2. Select a software program from the Applications tab and click End Task to close the program.
  3. Repeat the previous step until you have closed all unnecessary programs.
  4. Try printing a test page again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution ten: End any unnecessary background programs and processes

Programs and processes run in the background even when no applications are visibly running. Follow these steps to end unnecessary processes and programs.
  1. While holding down the Ctrl and Alt keys on the keyboard, press the Delete key.
    The Windows Task Manager should open with a list of all programs that are running. If Windows Task Manager does not open, click the Task Manager button.
  2. Click the Processes tab.
  3. Select the process to end and click End Process.
    NOTE:If another window opens indicating the task has stopped responding, click End Task.
  4. Repeat the preceding step to end all unnecessary processes.
    NOTE:You cannot end critical system processes.
  5. Try again to print.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution eleven: Make sure the computer hard drive has enough free space

Follow these steps to check the amount of space on the computer hard drive. The computer requires at least two to three GB to process printing data for simple text files. Image files require more than two to three GB. A low amount of available space on the hard drive increases the time required to process print data.
  1. Open the My Computer window:
    • Windows 2000: Double-click My Computer. The My Computer window opens.
    • Windows XP: Click Start, and then click My Computer. The My Computer window opens.
    • Windows Vista: Click the Windows icon (), and then click My Computer. The My Computer window opens.
  2. Right-click the "C" hard drive, and then click Properties.
    The Properties window opens. Find the available space, or free space, on the hard disk on the General tab.
    Figure 12: The hard disk information in My Computer
  3. If the disk space is less than two GB, click Disk Cleanup to free up disk space.
HP Officejet Pro 8500 Premier All-in-One Printer - A909n

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