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HP Officejet 6500 Wireless All-in-One Printer - E709n support

Replacing Cartridges for HP Officejet 6500 and 6500 Wireless All-in-One Printer Series

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This document is for the HP Officejet 6500 and 6500 Wireless All-in-One Printer Series.
This document contains steps for installing replacement cartridges in the product. Before you perform the following steps, make sure the replacement cartridge is compatible with your product.
The printing mechanism for this product involves a printhead and four cartridges. Review the following tables for printheads and cartridges that are compatible with your product. The printhead is only available in a kit containing the printhead and cartridges.
DescriptionPart numberExample
PrintheadCN643AIllustration of printhead
CartridgeDescriptionPart number
Illustration of cartridges

Middle East and Africa

Asia Pacific
HP 920XL* Black Officejet Cartridge CD975AN
The Americas HP 920 Black Officejet Cartridge CD971AN

Middle East and Africa

Asia Pacific
HP 920XL Cyan Officejet Cartridge CD972AN
The Americas HP 920 Cyan Officejet Cartridge CH634AN

Middle East and Africa

Asia Pacific
HP 920XL Magenta Officejet Cartridge CD973AN
The Americas HP 920 Magenta Officejet Cartridge CH635AN

Middle East and Africa

Asia Pacific
HP 920XL Yellow Officejet Cartridge CD974AN
The Americas HP 920 Yellow Officejet Cartridge CH636AN
*Some cartridges provide more page yield than others. Click here for more information about page yields.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.

Video of replacing cartridges

The following video demonstrates how to replace a cartridge.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Open the All-in-One

  1. Press the Power button () to turn on the product, if it is not already on.
  2. Open the cartridge-access door. The carriage moves to the center of the product. Wait until the carriage stops moving before proceeding.
    Figure 1: Open the cartridge-access door
    Illustration: Open the cartridge-access door

Step two: Replace the old cartridge

  1. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.
    Figure 2: Remove the cartridge from its slot
    CAUTION:Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down to correctly install the ink cartridges.
  2. On the replacement cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
    Figure 3: Remove the plastic wrap
  3. Twist the orange cap counterclockwise to snap it off the cartridge.
    Figure 4: Remove the orange cap
  4. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
    Figure 5: Insert the ink cartridge
  5. Press down on the ink cartridge until it clicks firmly into place.
    Figure 6: Press the cartridge into place
  6. Repeat these steps for each cartridge that you want to replace.
  7. Close the cartridge access door. The carriage moves to the right side of the product.
HP Officejet 6500 Wireless All-in-One Printer - E709n

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