Jump to content

HP Officejet 6500 Wireless All-in-One Printer - E709n support

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

  • PrintPrint

Issue

The printer is working, but the printed output is missing black or color inks, or the output is blank or has very little ink.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.

Solution two: Check estimated ink levels, and then replace any low or empty cartridges

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty cartridges.

Step one: Check estimated ink levels

NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Check the estimated ink levels from the Home screen on the printer control panel.
  1. Look at the estimated ink levels on the Home screen of the printer control panel. The control panel displays the ink levels as "bucket" icons above each color marker.
    Figure 1: Estimated ink level indicators on the printer control panel
    Image: Estimated ink level indicators on the printer control panel.
  2. Identify any low or empty cartridges:
    • An exclamation mark (! ) in the bucket indicates a low or empty cartridge of the color marker below the bucket.
    • A cartridge that is not low or empty shows you its estimated ink level in the bucket above its corresponding color marker: Magenta, cyan, yellow, and black.

Step two: Replace any low or empty cartridges

Follow these steps to replace any low or empty cartridges.

Video of cartridge replacement

The following video demonstrates how to replace a cartridge.
.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage stops moving before proceeding.
    Figure 2: Open the cartridge access door
    Image: Open the cartridge access door.
  3. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.
    Figure 3: Remove the cartridge from its slot
    Image: Remove the cartridge from its slot.
    CAUTION:Do not lift the gray latch next to the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing problems. The latch must remain down to correctly install the cartridges.
  4. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
    Figure 4: Remove the plastic wrap
    Image: Remove the plastic wrap.
  5. Twist the orange cap counterclockwise to snap it off the cartridge.
    Figure 5: Remove the orange cap
    Image: Remove the orange cap.
  6. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
    Figure 6: Insert the cartridge
    Image: Insert the cartridge.
  7. Press down on the cartridge until it clicks firmly into place.
    Figure 7: Press the cartridge into place
    Image: Press the cartridge into place.
  8. Repeat these steps for each cartridge that you want to replace.
  9. Close the cartridge access door. The carriage moves to the right side of the printer.

Solution three: Make sure that the cartridges are properly vented and seated correctly

If the vent on the top of the cartridge is clogged or obstructed, the cartridge might not work properly. Follow these steps to make sure that the cartridges are properly vented and seated correctly.
  1. If the product is not already on, press the Power button to turn it on.
  2. Open the ink cartridge door.
    Figure 8: Open the ink cartridge door
    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
  3. Press the tab on the front of one of the ink cartridges to release it, and then remove it from its slot.
    Figure 9: Remove the ink cartridge
    CAUTION:Do not lift the gray latch next to the carriage to remove the ink cartridge. Doing so can result in incorrectly seated ink cartridges and printing problems.
  4. Examine the vent area above the HP logo on the top of the ink cartridge.
    Figure 10: Vent area on the ink cartridge
    Image: Vent area on the top of the cartridge.
  5. If the cartridge still has the orange pull-tab attached, pull to remove it.
    Figure 11: Orange pull tab
    Image: Orange pull tab.
  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
    Figure 12: Clean the clogged vent with a pin
    Image: Clean the clogged vent with a pin.
    1 - Clogged vent
    2 - With a straight pin, gently remove excess adhesive from the vent
    3 - Unclogged vent
  7. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
    Figure 13: Insert the cartridge
    Image: Insert the cartridge.
  8. Press down on the cartridge until it clicks firmly into place.
    Figure 14: Press the cartridge into place
    Image: Press the cartridge into place.
  9. Repeat these steps to inspect the vents on each of the ink cartridges.
  10. Make sure that each cartridge is firmly in place in its slot. Run your finger along the top of the cartridges to feel for any that are protruding, and if any are, press down firmly until each cartridge snaps into place.
  11. Close the cartridge access door.
  12. Try the print job again.

Solution four: Use an automated tool to clean the printhead

Follow these steps to clean the printhead.
NOTE:If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  1. Load letter, A4, or legal size, unused, plain, white paper into the main input tray.
  2. On the product control panel, press the Setup button ( ).
  3. Press the Right Arrow button ( ) to select Tools , and then press OK .
  4. Press the Right Arrow button ( ) to select Clean Printhead , and then press OK . The product cleans the printhead.
  5. Press the Back button ( ) to return to the main screen.
NOTE:Never turn off the printer when cartridges are missing. Make sure that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

Solution five: Replace the printhead

If you have completed all of the troubleshooting steps and are still experiencing a problem, replace the printhead.
CAUTION:Wait until you have a new printhead assembly available before removing the cartridges. HP recommends that you do not leave the cartridges outside the printer longer than 30 minutes. This could damage both the printer and the cartridges.
If HP replaces your printhead assembly under warranty, you receive a new printhead assembly, cleaning materials, and a full set of new cartridges.
If your printhead assembly is no longer under warranty, you can purchase a new one online.
  1. Go to the HP Parts Store website (in English).
  2. Under Find your part(s) , type CN643A in the Search by part number text box.
  3. Follow the on-screen instructions to order the printhead assembly.

Solution six: Service the printer

If replacing the printhead does not solve the problem, you must service the printer.
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Officejet 6500 Wireless All-in-One Printer - E709n

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+