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HP Officejet 6500 All-in-One Printer - E709a Troubleshooting

Setting up the All-in-One (Hardware)

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This document explains how to set up the physical parts of the product. Complete these steps before you install the product software on your computer. If you already set up the product hardware, and need software installation help, see Links to Software Installation Instructions at the end of this document.
This document includes the following steps to set up the product:
  • Unpack the All-in-One
  • Attach the control panel faceplate
  • Install the two-sided printing accessory (duplexer)
  • Connect the power cord
  • Load plain white paper
  • Turn the All-in-One on
  • Set the control panel language
  • Install the printhead
  • Install the cartridges
If you have not already set up the hardware, follow the steps in this document to do so first. But, if you have already installed the hardware and are just looking for the driver to download, or for instructions on how to install the software, here are some shortcuts:
Important : You must set up the hardware and install the HP software before setting up the fax. However, if you have already done so, you can skip directly to the fax setup instructions: Setting Up the All-in-One to Send and Receive Faxes (c01656545) (in English).

Setting up the All-in-One

Follow these steps in order. When you are finished, you can click the appropriate link at the end of this document if you need instructions to install the product software.
CAUTION:Do NOT connect a USB cable now. If you plan to use a USB cable to connect the product to the computer, you will be prompted to connect it at the correct time during software installation.

Step one: Unpack the All-in-One

Follow these steps to unpack the product.
  1. Remove all tape and packing materials outside the product.
    Figure 1: Remove outer packing materials
    Remove packing materials
  2. Lift the product lid, and then remove all tape and packing materials inside the product and on the paper tray.
    Figure 2: Remove packing materials from inside product and paper tray
    Illustration of removing inner packing materials.
  3. Remove all tape and packing materials from the rear of the product.
    Figure 3: Remove packing materials from the rear of the product
    Illustration of removing packing materials from the rear of the product.

Step two: Attach the control panel faceplate

If the control panel faceplate is not already installed, follow these steps to install it.
  1. Find the faceplate in the box, and then remove it from its packing material.
    Figure 4: Control panel faceplate
    Illustration of the control panel faceplate.
  2. Hold the faceplate above the product, and then position it so it fits over the buttons.
  3. Press down on the faceplate to snap it into place.
    Figure 5: Snap the faceplate into place
    Illustration of snapping the faceplate into place.

Step three: Install the two-sided printing accessory (duplexer)

If your model includes a two-sided printing accessory (duplexer), follow these steps to install it.
  1. Find the duplexer in the box, and then remove it from its packing material. Remove any tape from the duplexer.
    Figure 6: Duplexer
    Illustration of the two-sided printing accessory (duplexer).
  2. Turn the product to access its rear side.
  3. Hold the duplexer by its sides with the rollers toward the product, and then insert it into the slot on the rear of the product.
    NOTE:Look for the engraved arrows on the duplexer for help positioning it.
    Figure 7: Insert the duplexer
    Illustration of inserting the duplexer.
  4. Push the duplexer into the product until it snaps into place.
    Figure 8: Snap the duplexer into place
    Illustration of snapping the duplexer into place.

Step four: Connect the power cord

  1. Turn the product to access its rear side.
  2. Plug the power cord into the rear of the product.
    Figure 9: Connect the power cord to the rear of the product
    Illustration of connecting the power cord to the rear of the product.
  3. Connect the power cord to the power supply.
    Figure 10: Connect the power cord to the power supply
    Illustration of connecting the power cord to the power supply.
  4. Plug the other end of the power cord into an electrical outlet.
    Figure 11: Connect the power cord to the electrical outlet
    Illustration of connecting the power cord to the electrical outlet.

Step five: Load plain white paper

  1. Lift the output tray.
    Figure 12: Lift the output tray
  2. Insert the stack of paper print-side down along the right side of the paper tray.
  3. Adjust the paper-width guide so it rests against the edge of the paper.
    Figure 13: Adjust the paper-width guide
  4. Close the output tray.
  5. Pull out the extension on the output tray, and then open the paper catch at the end of the output tray extension.
    Figure 14: Open the output tray extension
    1 - Pull out the extension on the output tray
    2 - Open the paper catch

Step six: Turn the All-in-One on

Press the Power button ( ) to turn on the product.
Figure 15: Turn on the product
Illustration of turning the product on.

Step seven: Set the control panel language

If the language on the control panel defaults to a language other than what you prefer, follow these steps to set it.
  1. Press the Setup button (Setup button ) repeatedly until Preference displays, and then press OK .
  2. Press OK to select Set Language & Country/Region .
  3. Press the Right Arrow button (Right Arrow button ) until the desired language displays, and then type the associated numbers on the keypad.
  4. Press 1 to accept the language setting.

Step eight: Install the printhead

Follow these steps to install the printhead.
Figure 16: Printhead that shipped in the box
Illustration of the printhead
  1. Open the cartridge access door.
    Figure 17: Open the cartridge access door
    Illustration of opening the cartridge access door.
  2. Lift the gray latch on the printhead assembly.
    Figure 18: Lift the gray latch
    Illustration of lifting the gray latch.
  3. Remove the printhead from its packaging.
    Figure 19: Remove printhead from its packaging
    Illustration of removing the printhead from its packaging.
    CAUTION:Do not touch the copper-colored contacts. Do not let the contacts touch any surface and be careful not to scratch the contacts while inserting the ink cartridges.
  4. Hold the printhead upright, with the color-coded icons facing up.
    Figure 20: Hold the printhead upright
    Illustration of holding the printhead upright.
  5. Lower the printhead into the product so that the purple and green blocks on the printhead align with the purple and green blocks on the product.
    Figure 21: Insert the printhead
    Illustration of inserting the printhead into its slot.
  6. Slowly lower the gray latch.
    Figure 22: Lower the gray latch
    Illustration of lowering the gray latch.

Step nine: Install the cartridges

Follow these steps to install the cartridges.
Figure 23: Cartridges that shipped in the box
Illustration of the cartridges that shipped in the box.
  1. On one of the cartridges, pull the orange pull-tab straight back to remove the plastic wrap.
    Figure 24: Remove the plastic wrap
    Illustration of removing the plastic wrap from a cartridge
  2. Twist the orange cap counterclockwise to snap it off the cartridge.
    Figure 25: Remove the orange cap
    Illustration of removing the orange cap from a cartridge
  3. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
    Figure 26: Insert the cartridge
    Illustration of inserting a cartridge in its slot
  4. Press down on the cartridge until it clicks firmly into place.
    Figure 27: Press the cartridge into place
    Illustration of pressing a cartridge into its slot
  5. Repeat these steps for each cartridge.
  6. Close the cartridge access door. The carriage moves to the right side of the product.
  7. Wait for the product to align the cartridges and print an alignment page. This process takes about 10 minutes.
    Figure 28: Example alignment page
    Illustration of an alignment page.
    NOTE:Mechanical noises during alignment are normal.

Links to software installation instructions

After you complete the previous setup steps, you can install the product software with the product CD or by downloading the software from the HP website. For instructions, click the link for your computer operating system.
CAUTION:For USB connections, do NOT connect the USB cable yet. You will be prompted to connect it at the correct time during software installation.
USB connection
Windows XP Windows XP
Windows Vista Windows Vista
Windows 7 Windows 7
Windows 8 Windows 8
Mac OS X v10.2-v10.5 Mac OS X up to 10.5
Mac OS X v10.6 Mac OS X 10.6
Mac OS X v10.7 OS X 10.7
Network (Wired and Wireless) Connection
Installing the Printer Software on a Wireless or Wired (Ethernet) Network (c02271484) (in English)