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HP Pavilion Elite m9564sc Desktop PC Troubleshooting

HP Pavilion Elite m9564sc Desktop PC Product Specifications

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Product number

NC230AA

Release date

13-Jan-2009

Country/region sold in

  • Scandinavia

Motherboard

Figure 1: Motherboard top view
Image of motherboard
  • Manufacturer: Pegatron
  • Form factor: microATX - 24.4 cm (9.6 inches) x 24.4 cm (9.6 inches)
  • Chipset: NVIDIA GeForce 9100
  • Memory sockets: 4 x DDR2
  • Front side bus speeds: 5200MT/s (5.2 GT/s)
  • Processor socket: AM2+
  • Expansion Slots:
    • 1 PCI Express x16 slot for graphics card
    • 3 PCI Express x1 slots
  • For more details, see Violet motherboard specifications .

Processor

Figure 2: AMD Phenom 64 logo
Image of AMD logo
  • Operating speed: Up to 2.3 GHz
  • Number of cores: 3
  • Socket: AM2+
  • Bus speed: 3600 MHz HT3
Socket type: AM2
TDP:
Motherboard supports the following processor upgrades:
  • AMD Athlon X2 (Bt)
  • AMD Athlon 64 X2 up to 6000+ (W)
  • AMD Phenom Triple-Core up to 8xxx (AM2+) (Toliman)
  • AMD Phenom Quad-Core 9xxx series (AM2+) up to 9850 (Agena)

Memory

  • Amount: 8 GB
  • Speed: PC2-6400 MB/sec
  • Dual channel memory architecture
  • Four DDR2 SO-DIMM (240-pin) sockets
  • Supported DIMM types:
    • PC2-6400 (800 MHz)
    • PC2-5300 (667 MHz)
  • Non-ECC memory only, unbuffered
  • Supports 4GB DDR2 DIMMs
  • Supports up to 16 GB on 64-bit PCs
  • Supports up to 4 GB* on 32-bit PCs
    • 32 bit PCs cannot address a full 4.0 GB of memory.

Video graphics

Figure 3: Video card
Image of video card
Figure 4: Ports
Image of video card bracket showing ports
1 - HDMI
2 - VGA
3 - DVI-I (single-link or dual-link)
  • Interface: PCI Express x16
  • Maximum resolution:
    • HDMI TV resolution: up to 1080p*
    • HDMI PC resolution: 2560x1600 at 60 Hz
    • DVI TV resolution: up to 1080p*
    • DVI PC resolution (dual-link): 2560x1600 at 60 Hz
    • DVI PC resolution (single-link): 1920x1200 at 60 Hz
    • VGA resolution: 2048x1536 at 75 Hz
      * Use NVIDIA software to optimize display
  • 768 MB onboard memory
  • Supports two displays at the same time*
    * Two of the three ports are usable at any one time
  • Supports HDCP
*Integrated video is not available if a graphics card is installed.
  • Integrated graphics using nVidia GeForce 9100.
  • Supports concurrent use of dual displays connected to onboard DVI and VGA connectors.
  • Also supports PCI Express x16 graphics cards as independent graphics adapters.*

Sound/Audio

*Integrated audio is not available if a sound card is installed.
  • Audio CODEC: Realtek ALC888S
  • High Definition 8 channel audio
  • Supports one S/PDIF digital connection

Networking

  • Interface: Integrated into motherboard
  • Technology: Realtek RTL8201N
  • Data transfer speeds: up to 10/100Mb/s
  • Transmission standards:10-Base-T Ethernet
Figure 5: Wireless card - side view
Wireless card - side view
  • Interface type: PCI
  • Data transfer speeds: up to 300 Mbps
  • Transmission standards: 802.11 b/g/n
  • Supported antenna connections: Either 2 internal antennas or 1 external antenna
  • Operating band: 2.4 GHz to 2.5 GHz
  • Supported security protocols:
    • WPA
    • WEP

Hard drive

Figure 6: Hard drive
Image of hard drive
  • Size: 1 TB
  • Interface: SATA
  • Rotational Speed: 5400 RPM

CD/DVD disc drive

Figure 7: Optical Drive
Image of the optical drive
  • Interface: SATA
  • Data buffer memory: 2 MB
  • Maximum storage capacity: 8.5 GB
  • Must use Double-Layer media discs in order to take advantage of the DL technology
  • Must use LightScribe-enabled media discs and supporting software in order to take advantage of the LightScribe technology
FunctionMaximum speed
DVD-RAMup to 12x
DVD+R DL write once up to 12x
DVD-R DL write onceup to 12x
DVD+R write onceup to 16x
DVD+RW rewriteableup to 8x
DVD-R write onceup to 16x
DVD-RW rewriteableup to 6x
DVD-ROM readup to 16x
CDR write onceup to 40x
CDRW rewriteableup to 32x
CDROM readup to 40x

Memory Card Reader

  • Contains passive infrared receiver
  • Supports the following cards:
    • CompactFlash I
    • CompactFlash II
    • IBM Microdrive
    • SecureDigital (SD)
    • mini-SD
    • MultiMediaCard (MMC)
    • Reduced size MultiMediaCard (RS-MMC)
    • MultiMediaCard Plus (MMC plus)
    • MultiMediaCard Mobile (MMC mobile)
    • Memory Stick
    • Memory Stick Pro
    • Memory Stick Duo
    • Memory Stick Pro Duo
    • Memory Stick Pro Duo
    • xD-Picture Card (xD = extreme digital)

Computer Case

  • Height: 39.6 cm (15.6 inches)
  • Width: 18 cm (7.09 inches)
  • Length: 42.8 cm (16.85 inches)
Bay Total Bays*
13.33 cm (5.25 inch) 2
8.89 cm (3.5 inch) 3
Personal Media Drive1
Pocket Media Drive1
* Bays may be occupied by existing hardware.

Power Supply

300W power supply

I/O Ports

  • 1394: 1
  • USB: 2
  • Headphone: 1
  • Microphone: 1
Figure 8: Back I/O pane
1 - PS/2 mouse (green)
2 - S/PDIF coaxial out
3 - Video Graphics Adapter
4 - IEEE 1394
5 - RJ-45 Network (LAN)
6 - Audio: Center/Subwoofer (yellow orange)
7 - Audio: Rear Speaker Out (black)
8 - Audio: Line In (light blue)
9 - Audio: Line Out (lime)
10 - Audio: Microphone (pink)
11 - Audio: Side Speaker Out (gray)
12 - USB 2.0: 4
13 - DVI
14 - PS/2 keyboard (purple)

Keyboard, mouse and input devices

Figure 9: Top view of keyboard
Image of keyboard
  • Interface: USB
    • Special buttons:*
    • Volume up
    • Volume down
    • Mute
      * Buttons are not configurable
    Extended Keys:
    • Sleep
    • HP Club
    • Internet (web)
    • Email
    • Search
    • Info
    • Eject 1
    • Eject 2
    • Burn CD/DVD
    • Previous
    • Play/pause
    • Stop
    • Info
Figure 10: Top view of mouse
Image of mouse
  • Interface: USB wireless connection (with receiver)
  • Buttons: left, right, and clickable scroll wheel

Software

NOTE:HP provides basic support for software that comes with the computer. For in-depth feature assistance, refer to the help section in the software or on the software vendor's Web site.
Software CategorySoftware TitleSupported by HP Application Recovery
Operating System
  • Windows Vista Home Premium with Windows Media Center (64-bit) with Vista Service Pack 1
  • No
CD/CD-RW/DVD/DVD+RW
  • MediaSmart DVD
  • Windows Movie Maker & Windows DVD Maker
  • CyberLink DVD Suite 6
  • Yes
  • No
  • Yes
Entertainment, Music & Games
  • My HP Games
  • HP MediaSmart Software Suite
  • No
  • Yes
Productivity
  • Microsoft Works 9
  • Microsoft Office Home and Student Edition 2007 Trial
  • EasyBits Magic Desktop
  • Yes
  • No
  • No
Imaging, Photography, Video & Film
  • muvee Reveal Premium (English-only if Danish, Finnish, or Norwegian language selected)
  • Yes
Security
  • Norton Internet Security 2009 (60-day security update subscription)
  • Yes
Support
  • HP Hardware Diagnostic Tools
  • Help & Support Center
  • HP Easy Backup
  • Online documentation
  • Yes
  • No
  • Yes
  • No
Recovery
  • HP Recovery Manager
  • No
Internet Solutions
  • Microsoft Internet Explorer
  • No
NOTE: This support document provides specifications and component images that reflect the original design intention for all PCs of this model. Under certain circumstances, a factory or service provider may install a component that meets or exceeds the listed specification and/or appears different than the image shown.

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