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HP Deskjet D2660 Printer support

Blinking Lights

  • PrintPrint

Blinking lights

The lights on the front of the product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems.
Figure 1: Lights and buttons on the control panel
Image: Lights and buttons on the control panel
1 - Power light
2 - Resume light
3 - Cancel button
4 - Cartridge Status lights
The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
In this normal condition, the following light pattern displays on the control panel:
  • Power light : Blinking
  • Resume light : Off
  • Cartridge Status lights : Off
Figure 2: The Power light blinks
Image: The Power light blinks
    Following is a list of possible causes for a blinking Power light:
    • The product is preparing a print job. The Power light blinks while the product receives the data.
    • The front access door is open.
Follow these solutions in the order presented to resolve the issue.

Solution one: Wait for the product to process the print job

Wait for the product to finish processing the current print job.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Close the front access door

Close the front access door.
Figure 3: Close the front access door
Image: Close the front access door
In this error condition, the following light pattern displays on the control panel:
  • Power light : On
  • Resume light : Off
  • Cartridge Status lights : Blinking
Figure 4: One or both of the Cartridge Status lights are blinking
Image: One or both of the Cartridge Status lights are blinking
  • If the right Cartridge Status light blinks, there is an issue with the right (black) cartridge.
  • If the left Cartridge Status light blinks, there is an issue with the left (tri-color) cartridge.
  • If both Cartridge Status lights blink, there is an issue with both cartridges.
    One or both of the cartridges might need to be reseated, cleaned, or replaced.
Important : Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  • If the cartridges are compatible with your product, try the following solutions in the order presented.
  • If the cartridges are not compatible with your product, skip to the solution to replace the cartridges.

Solution one: Remove and reinsert the cartridges

One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
  1. Press the Power button ( ) to turn on the product.
  2. Open the front access door. Wait until the carriage moves to the center of the product and is idle and silent before proceeding.
    Figure 5: Open the front access door
    Image: Open the front access door
  3. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    Figure 6: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 7: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 8: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge, if necessary.
  8. Close the front access door.
    Figure 9: Close the front access door
    Image: Close the front access door
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Clean the cartridges

Follow these steps to clean the cartridge contacts.
  1. Gather the following materials:
    • Clean swabs that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the cartridge)
    • A sheet of paper or a paper towel
  2. Press the Power button ( ) to turn on the product.
  3. Open the front access door. Wait until the carriage moves to the center of the product and is idle and silent before proceeding.
    Figure 10: Open the front access door
    Image: Open the front access door
  4. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    CAUTION:Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
    Figure 11: Remove the cartridge
    Image: Remove the cartridge
  5. Dip the swab in the water, and then squeeze off any excess water.
  6. Use the swab to remove any ink and debris from the contacts on the cartridge.
    Figure 12: Clean the contacts
    Image: Clean the contacts
    1 - Copper-colored contacts
    2 - Ink nozzles (Do not clean)
  7. Place the cartridge on the sheet of paper or paper towel, and allow the cartridge to dry for 5 to 10 minutes. Make sure the nozzles are not in contact with the paper.
  8. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  9. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 13: Insert the cartridge
    Image: Insert the cartridge
  10. Repeat these steps to clean the contacts on the other cartridge, if necessary.
  11. Close the front access door.
    Figure 14: Close the front access door
    Image: Close the front access door
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Replace the cartridges

Follow these steps to replace the cartridge indicated by the blinking Cartridge Status light.
Step one: Replace the cartridges
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the front access door. Wait until the carriage moves to the center of the product and is idle and silent before proceeding.
    Figure 15: Open the front access door
    Image: Open the front access door
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 16: Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its package, and then carefully remove the protective tape.
    Figure 17: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  7. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 18: Insert the cartridge
    Image: Insert the cartridge
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the front access door.
    Figure 19: Close the front access door
    Image: Close the front access door
Step two: Align the cartridges
After installing a new cartridge, align the cartridges to ensure the best print quality. Click the plus sign ( ) next to your operating system for steps to align the cartridges.
NOTE:The following steps require HP Solution Center, which is part of the Full Feature driver for your product. Click this link: Software Drivers and Downloads to download the Full Feature driver if you would like to install HP Solution Center on your computer.
In this error condition, the following light pattern displays on the control panel:
  • Power light : On
  • Resume light : Off
  • Cartridge Status lights : Blinking fast
    There is a carriage stall.
Important : You must follow these solutions in the order presented to resolve the issue.

Solution one: Restart the printer

Follow these steps to restart the product, and then print a self-test report.
Step one: Restart the printer
  1. Press the Power button ( ) to turn off the product. If the product does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn on the product.
    NOTE:The product might go through a brief warm-up period. Wait until the warm-up period completes before you continue.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution two: Clear any paper jams

Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the rear of the product first, and then from the front.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 20: Remove the rear access door
    Image: Remove the rear access door
  5. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 21: Reattach the rear access door
    Image: Reattach the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Open the front access door.
    Figure 22: Open the front access door
    Image: Open the front access door
  2. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  3. Close the front access door.
    Figure 23: Close the front access door
    Image: Close the front access door
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution three: Make sure that the carriage moves freely

Follow these steps to make sure that the carriage moves freely.
Step one: Check the carriage path
  1. Open the front access door. The carriage might move to the center of the product. Wait until it is idle and silent before proceeding.
    Figure 24: Open the front access door
    Image: Open the front access door
  2. With the product turned on , disconnect the power cord from the rear of the product.
    WARNING:You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock.
  3. Carefully remove any paper or objects that might be restricting the carriage.
    NOTE:Use a flashlight to thoroughly check the inside of the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Reach inside the product, and then manually move the carriage.
    • If the carriage is on the right side , move the carriage to the left side of the product.
    • If the carriage is on the left side , move the carriage to the right side of the product.
    • If the carriage is in the middle , move the carriage to the right side of the product.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  6. Close the front access door.
    Figure 25: Close the front access door
    Image: Close the front access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution four: Remove and reinsert the cartridges

One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
Step one: Remove and reinsert the cartridges
  1. Press the Power button ( ) to turn on the product.
  2. Open the front access door. Wait until the carriage moves to the center of the product and is idle and silent before proceeding.
    Figure 26: Open the front access door
    Image: Open the front access door
  3. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    Figure 27: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 28: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 29: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge, if necessary.
  8. Close the front access door.
    Figure 30: Close the front access door
    Image: Close the front access door
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Plug the printer directly into a wall outlet

Follow these steps to make sure that the power source functions correctly.
Step one: Plug the printer into a wall outlet
Follow these steps to plug the product into a wall outlet. If the product is already plugged into a wall outlet , skip to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strip or surge suppressor, and then plug it directly into a wall outlet.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution six: Reset the printer

Follow these steps to reset the product, and then print a self-test report.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution seven: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Power light : On
  • Resume light : Blinking
  • Cartridge Status lights : Off
Figure 31: The Resume light is blinking
Image: The Resume light is blinking
    Following is a list of possible causes for a blinking Resume light:
    • The product is out of paper, or the paper is not properly loaded in the tray.
    • The product has a paper jam.
How do I resolve this issue? The following sections describe the most common messages that display on the computer when the Resume light blinks. From the following choices, find the message that displays on your computer, and then click the plus sign ( ) next to that section for solutions.
The Resume light blinks and an 'Out of paper ' message displays on the computer.
Cause : The product is out of paper, or the paper is not properly loaded in the tray.
Follow these solutions in the order presented to resolve the issue.
Solution one: Load paper
Follow these steps to load paper in the product. If paper is already loaded in the product , skip to Solution two.
  1. Pull out the paper tray extender.
    Figure 32: Pull out the paper tray extender
    Image: Pull out the paper tray extender
  2. Slide the paper width guide to its outermost position.
  3. With the print side down, insert a stack of paper into the tray until it rests against the rear edge of the tray. Then slide the paper width guide inward so that it rests against the edge of the paper.
    Figure 33: Load paper and slide the paper width guide inward
    Image: Load paper and slide the paper width guide inward
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Check the condition of the paper, and then reload it
Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper, and then reload it.
Step one: Check the condition of the paper
  1. Remove the stack of paper from the tray.
  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
    NOTE:If you find obstructions in the paper path, skip to the section on cleaning the rollers.
  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.
  5. Tap the stack of paper on a flat surface to align the edges.
  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.
    NOTE:You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.
Step two: Reload the paper
Follow these steps to reload paper in the product.
  1. Pull out the paper tray extender.
    Figure 34: Pull out the paper tray extender
    Image: Pull out the paper tray extender
  2. Slide the paper width guide to its outermost position.
  3. With the print side down, insert the paper into the tray until it rests against the rear edge of the tray. Then slide the paper width guide inward so that it rests against the edge of the paper.
    Figure 35: Load paper and slide the paper width guide inward
    Image: Load paper and slide the paper width guide inward
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Disconnect the USB cable from the rear of the product.
  5. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 36: Remove the rear access door
    Image: Remove the rear access door
  6. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  7. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 37: Rotate the paper rollers
    Image: Rotate the paper rollers
  8. Allow the rollers to dry for 10 to 15 minutes.
  9. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 38: Reattach the rear access door
    Image: Reattach the rear access door
  10. Reconnect the power cord to the rear of the product.
  11. Reconnect the USB cable to the rear of the product.
  12. Press the Power button ( ) to turn on the product.
The Resume light blinks and a 'Paper jam ' message displays on the computer.
Cause : Paper is jammed in the product.
Important : You must follow these solutions in the order presented to resolve the issue.
Solution one: Clear the paper jam
Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the rear of the product first, and then from the front.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 39: Remove the rear access door
    Image: Remove the rear access door
  5. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 40: Reattach the rear access door
    Image: Reattach the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Open the front access door.
    Figure 41: Open the front access door
    Image: Open the front access door
  2. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  3. Close the front access door.
    Figure 42: Close the front access door
    Image: Close the front access door
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Make sure that the carriage moves freely
Follow these steps to make sure that the carriage moves freely.
Step one: Check the carriage path
  1. Open the front access door. The carriage might move to the center of the product. Wait until it is idle and silent before proceeding.
    Figure 43: Open the front access door
    Image: Open the front access door
  2. With the product turned on , disconnect the power cord from the rear of the product.
    WARNING:You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock.
  3. Carefully remove any paper or objects that might be restricting the carriage.
    NOTE:Use a flashlight to thoroughly check the inside of the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Reach inside the product, and then manually move the carriage.
    • If the carriage is on the right side , move the carriage to the left side of the product.
    • If the carriage is on the left side , move the carriage to the right side of the product.
    • If the carriage is in the middle , move the carriage to the right side of the product.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  6. Close the front access door.
    Figure 44: Close the front access door
    Image: Close the front access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
Step one: Clean the rollers
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button ( ) to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 45: Remove the rear access door
    Image: Remove the rear access door
  5. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 46: Rotate the paper rollers
    Image: Rotate the paper rollers
  7. Allow the rollers to dry for 10 to 15 minutes.
  8. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 47: Reattach the rear access door
    Image: Reattach the rear access door
  9. Reconnect the power cord to the rear of the product.
  10. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset to try clearing a false paper jam error.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Power light : On
  • Resume light : Blinking
  • Cartridge Status lights : Blinking
Figure 48: The Resume light and one or both Cartridge Status lights are blinking
Image: The Resume light and one or both Cartridge Status lights are blinking
  • If the right Cartridge Status light blinks, there is an issue with the right (black) cartridge.
  • If the left Cartridge Status light blinks, there is an issue with the left (tri-color) cartridge.
  • If both Cartridge Status lights blink, there is an issue with both cartridges.
    The cartridges are not compatible, or there is a carriage stall.
Important : Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper .
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  • If the cartridges are compatible with your product, try the following solutions in the order presented.
  • If the cartridges are not compatible with your product, skip to the solution to replace the cartridges.

Solution one: Restart the printer

Follow these steps in the order presented to resolve the issue.
Step one: Restart the printer
  1. Press the Power button ( ) to turn off the product. If the product does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn on the product.
    NOTE:The product might go through a brief warm-up period. Wait until the warm-up period completes before you continue.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution two: Clear any paper jams

Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the rear of the product first, and then from the front.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Disconnect the USB cable from the rear of the product.
  4. Remove the rear access door. Press the door latch to the right, and then pull out the door.
    Figure 49: Remove the rear access door
    Image: Remove the rear access door
  5. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  6. Reattach the rear access door. Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place.
    Figure 50: Reattach the rear access door
    Image: Reattach the rear access door
Step three: Clear the jam from the front of the printer
Follow these steps to clear any jammed paper from the front of the product.
  1. Open the front access door.
    Figure 51: Open the front access door
    Image: Open the front access door
  2. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
    NOTE:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  3. Close the front access door.
    Figure 52: Close the front access door
    Image: Close the front access door
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button ( ) to turn on the product.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution three: Make sure that the carriage moves freely

Follow these steps to make sure that the carriage moves freely.
Step one: Check the carriage path
  1. Open the front access door. The carriage might move to the center of the product. Wait until it is idle and silent before proceeding.
    Figure 53: Open the front access door
    Image: Open the front access door
  2. With the product turned on , disconnect the power cord from the rear of the product.
    WARNING:You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock.
  3. Carefully remove any paper or objects that might be restricting the carriage.
    NOTE:Use a flashlight to thoroughly check the inside of the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
  4. Reach inside the product, and then manually move the carriage.
    • If the carriage is on the right side , move the carriage to the left side of the product.
    • If the carriage is on the left side , move the carriage to the right side of the product.
    • If the carriage is in the middle , move the carriage to the right side of the product.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  6. Close the front access door.
    Figure 54: Close the front access door
    Image: Close the front access door
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution four: Remove and reinsert the cartridges

One or both of the cartridges might not have full electrical contact with the carriage. Follow these steps to remove and reinsert the cartridges.
Step one: Remove and reinsert the cartridges
  1. Press the Power button ( ) to turn on the product.
  2. Open the front access door. Wait until the carriage moves to the center of the product and is idle and silent before proceeding.
    Figure 55: Open the front access door
    Image: Open the front access door
  3. Press down on the cartridge to release it, and then pull it toward you to remove it from the slot.
    Figure 56: Remove the cartridge
    Image: Remove the cartridge
  4. Inspect the cartridge. Make sure that no protective tape remains on the contacts or the nozzles.
    Figure 57: Remove any protective tape from the cartridge
    Image: Remove any protective tape from the cartridge
  5. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 58: Insert the cartridge
    Image: Insert the cartridge
  7. Repeat these steps to remove and reinsert the other cartridge, if necessary.
  8. Close the front access door.
    Figure 59: Close the front access door
    Image: Close the front access door
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution five: Replace the cartridges

Follow these steps to replace the cartridge indicated by the blinking Cartridge Status light.
Step one: Replace the cartridges
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the front access door. Wait until the carriage moves to the center of the product and is idle and silent before proceeding.
    Figure 60: Open the front access door
    Image: Open the front access door
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 61: Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its package, and then carefully remove the protective tape.
    Figure 62: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  7. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 63: Insert the cartridge
    Image: Insert the cartridge
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the front access door.
    Figure 64: Close the front access door
    Image: Close the front access door
Step two: Align the cartridges
After installing a new cartridge, align the cartridges to ensure the best print quality. Click the plus sign ( ) next to your operating system for steps to align the cartridges.
NOTE:The following steps require HP Solution Center, which is part of the full product driver. Click this link: Software Drivers and Downloads if you did not install HP Solution Center on your computer.
  • If these steps resolved the issue , and the alignment page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the alignment page does not print , continue with the next solution.

Solution six: Plug the printer directly into a wall outlet

Follow these steps to make sure that the power source functions correctly.
Step one: Plug the printer into a wall outlet
Follow these steps to plug the product into a wall outlet. If the product is already plugged into a wall outlet , skip to the next solution.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strip or surge suppressor, and then plug it directly into a wall outlet.
  3. Reconnect the power cord to the rear of the product.
  4. Press the Power button ( ) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution seven: Reset the printer

Follow these steps to reset the product, and then print a self-test report.
Step one: Reset the printer
  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
  1. Make sure that plain white paper is loaded in the input tray.
  2. Press and hold the Power button ( ), and then press the Cancel button ( ).
  3. Release both buttons. The self-test report prints.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.

Solution eight: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
In this error condition, the following light pattern displays on the control panel:
  • Power light : On
  • Resume light : Off
  • Cartridge Status lights : On
Figure 65: One or both of the Cartridge Status lights are on
Image: One or both of the Cartridge Status lights are on
  • If the right Cartridge Status light is on, there is an issue with the right (black) cartridge.
  • If the left Cartridge Status light is on, there is an issue with the left (tri-color) cartridge.
  • If both Cartridge Status lights are on, there is an issue with both cartridges.
    One or both of the cartridges are low on ink.
Follow these steps to resolve the issue.

Step one: Check the estimated ink levels

Choose one of the following methods to view the estimated ink levels for your product.
Follow these steps to check estimated ink levels in HP Solution Center.
Click the plus sign () next to your operating system for more information.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click Start ( ), click All Programs , point to HP , and then click HP Solution Center .
    3. Click Settings , and then click Printer Toolbox .
    4. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
      Figure 66: Example of estimated ink levels
      Image: Example of estimated ink levels
      • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.
      • If neither cartridge is low on ink, continue printing.
      NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center .
    3. Click Settings , and then click Printer Toolbox .
    4. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
      Figure 67: Example of estimated ink levels
      Image: Example of estimated ink levels
      • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.
      • If neither cartridge is low on ink, continue printing.
      NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.
Follow these steps to check estimated ink levels in the product driver.
Click the plus sign () next to your operating system for more information.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click Printer Services . The Toolbox opens.
    5. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
      Figure 68: Example of estimated ink levels
      Image: Example of estimated ink levels
      • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.
      • If neither cartridge is low on ink, continue printing.
      NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Printers . The Printers window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click Printer Services . The Toolbox opens.
    5. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
      Figure 69: Example of estimated ink levels
      Image: Example of estimated ink levels
      • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.
      • If neither cartridge is low on ink, continue printing.
      NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.
    1. Make sure that the product is on and connected to the computer.
    2. On the Windows taskbar, click the Windows icon ( ), and then click Devices and Printers . The Devices and Printers window opens.
    3. Right-click the icon for your HP product, and then click Printing Preferences .
    4. Click Printer Services . The Toolbox opens.
    5. Click the Estimated Ink Levels tab. The estimated ink levels display in a graphic on the computer.
      Figure 70: Example of estimated ink levels
      Image: Example of estimated ink levels
      • If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.
      • If neither cartridge is low on ink, continue printing.
      NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.

Step two: Replace the cartridges

Follow these steps to replace the cartridge indicated by the Cartridge Status light.
  1. Press the Power button ( ) to turn on the product, if it is not on already.
  2. Make sure that plain white paper is loaded in the input tray.
  3. Open the front access door. Wait until the carriage moves to the center of the product and is idle and silent before proceeding.
    Figure 71: Open the front access door
    Image: Open the front access door
  4. Press down on the cartridge to release it, and then pull it towards you to remove it from the slot.
    Figure 72: Remove the cartridge
    Image: Remove the cartridge
  5. Remove the new cartridge from its package, and then carefully remove the protective tape.
    Figure 73: Remove the protective tape from the cartridge
    Image: Remove the protective tape from the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  6. Hold the cartridge so that the nozzles face down and the contacts face toward the carriage.
  7. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place.
    Figure 74: Insert the cartridge
    Image: Insert the cartridge
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the front access door.
    Figure 75: Close the front access door
    Image: Close the front access door

Step three: Align the cartridges

After installing a new cartridge, align the cartridges to ensure the best print quality. Click the plus sign ( ) next to your operating system for steps to align the cartridges.
NOTE:The following steps require HP Solution Center, which is part of the full product driver. Click this link: Software Drivers and Downloads if you did not install HP Solution Center on your computer.
In this error condition, the following light pattern displays on the control panel:
  • Power light : Blinking
  • Resume light : Blinking
  • Cartridge Status lights : Blinking
Figure 76: All lights blink
Image: All lights blink
    The product needs to be reset.
Follow these solutions in the order presented to resolve the issue.

Solution one: Reset the printer

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

Solution two: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Deskjet D2660 Printer

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