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Fatal Error 'Error 1714. The older version of cannot be removed' (MSI Error 1714) Displays During Software Installation in Windows XP

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When you install the HP software, the following fatal error message displays on the computer:
'Error 1714. The older version of <PROGRAM NAME> cannot be removed.'
NOTE:The program in <PROGRAM NAME> varies, depending on what program the installer cannot remove.

Solution: Obtain the latest HP software update

HP designed an update to correct this issue.
NOTE:This software update is available for Windows XP operating systems only.
  1. To download and install the HP software update, right-click this link, HP Software Update , and then select Open Link in New Window.
  2. Thoroughly review the information on the download information page, and then follow the on-screen instructions to download and install the software.

Related support links

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP on YouTube