Jump to content

HP Photosmart C4480 All-in-One Printer support

Printer Becomes Unresponsive

  • PrintPrint

Issue

After a period of inactivity, the product does not respond when you press any buttons on the control panel.

Solution: Download the firmware update from the HP Web site

NOTE: THIS IS NOT FOR THE SIMILARLY NUMBERED PRINTER MODEL OFFICEJET 4500.
HP has an update available to resolve this issue. Before you start, make sure that:
  • The product is on.
  • The HP software is running on the computer.
  • No error messages display on the product.
  • The product is idle.
    NOTE:Do not interrupt the update once it starts.
Follow these steps to download, and then install the control panel firmware update from the HP Web site.
  1. Right-click the following link, Select Software and Drivers , and then click Open in New Window .
    1. If prompted, type your product number in the dialog box, and then click Next .
    2. If prompted, select your product from the list of similar products provided.
  2. Click your operating system. The Select Software and Drivers page displays.
  3. In the Firmware section of the table, click one of the following based on your product and operating system.
    • HP Photosmart C4400 All-in-One Printer Series
      • Windows XP and Vista: click Critical Update to Prevent an Unresponsive State
      • Mac OS X 10.4 and later: click Critical Update to Prevent an Unresponsive State
    • HP Photosmart C4500 All-in-One Printer Series
      • Windows XP and Vista: click Critical Update to Prevent an Unresponsive State and Prevents Error State When Connecting to a Network
      • Mac OS X 10.4 and later: click Critical Firmware Update to Prevent an Unresponsive State and Enable Network Connect
    The Critical Update To Prevent an Unresponsive State page displays.
  4. Click Download Only . A download dialog box displays.
  5. Click one of the following based on your operating system:
    • Windows XP and Vista: Run
    • Max OS X 10.4 and later: Open
    The software downloads to your computer and installation begins.
  6. Follow the instructions displayed on your computer to complete the update installation.
HP Photosmart C4480 All-in-One Printer

More for this product

HP Support forums

Find solutions and collaborate with others on the HP Support Forum