HP Deskjet D5560 Printer Troubleshooting

HP Deskjet D5560, D5563, and D5568 Printers Product Specifications

Product specifications

Figure 1: HP Deskjet D5560 Printer

HP Deskjet D5560 series models

Printer model	Part Number
HP Deskjet D5560 Printer	CB774A
HP Deskjet D5563 Printer	CB774C
HP Deskjet D5568 Printer	CB774C
HP Deskjet D5568 Printer	CB774D

System requirements

Review the following tables for system requirements.

Windows

Operating system	Feature	Minimum system requirements	Recommended
Windows XP Home, XP Professional, Edition N, XP Media Center Edition, and Tablet PC Edition (SP2 or later)	Processor	Any Intel® Pentium® II, Celeron®, or compatible processor, 233 MHz	Pentium III 300 MHz or better
	RAM	128 MB	256 MB or more
	Free disk space	400 MB
	Browser	Internet Explorer 6
	Video display	SVGA 800 x 600 monitor with 16-bit color
	Connectivity	Hi-Speed USB cable or 802.11G wireless
Windows Vista Starter Edition (only USB connection supported) Windows Vista 32- and 64-bit	Processor	800 MHz 32-bit (x86) or 64-bit (x64) processor	1 GHz or more
	RAM	512 MB	1 GB or more
	Free disk space	700 MB
	Browser	Internet Explorer 7
	Video display	SVGA 800 x 600 monitor with 16-bit color
	Connectivity	Hi-Speed USB cable or 802.11G wireless

Macintosh

Operating system	Feature	Minimum system requirements	Recommended
Mac OS X v10.4.11, v10.5, or later	Processor	PowerPC G3, G4, G5, or Intel Core processor
	RAM	256 MB	512 MB or more
	Free disk space	500 MB
	Connectivity	Hi-Speed USB cable or 802.11G wireless
	Browser	Any Web browser
	Video display	SVGA 800 x 600 monitor with 16-bit color

Physical dimensions

Dimension	Measure
Height	147.07 mm (5.79 inches)
Width	433.07 mm (17.05 inches)
Depth	With paper tray extended: 484.89 mm (19.09 inches) With paper tray closed: 210.06 mm (8.27 inches)
Weight	Out of box: 2.71 kg (5.76 pounds) In box: 4.18 kg (9.22 pounds)

Print cartridges

Cartridge Description	Abbreviated Country/Region Zone^*
Cartridge Description	South America, Korea (Zone 1)	Europe (Zone 2)	Russia, Japan (Zone 3)	China, India (Zone 4)
Black cartridge (standard yield)	HP 60	HP 300	HP 121	HP 818
Black cartridge (high yield)	HP 60XL	HP 300XL	HP 121XL	HP 818XL
Black cartridge (B-line) (available only in select countries/regions)	HP 60b	HP 300b	HP 121b	HP 818b
Color cartridge (standard yield)	HP 60	HP 300	HP 121	HP 818
Color cartridge (high yield)	HP 60XL	HP 300XL	HP 121XL	HP 818XL

^* Click here to go to the HP SureSupply page and review the complete cartridge compatibility chart for your product , including a complete listing of countries/regions in each zone.

Paper-handling specifications

Review the following tables for paper-handling specifications.

Paper tray capacities

Tray	Paper type	Capacity
Input	Plain paper	Up to 80 sheets
	Envelopes	Up to 10 sheets
	Index cards/small media	Up to 30 sheets
	Greeting cards	Up to 20 sheets
	Transparencies	Up to 30 sheets
	Labels	Up to 20 sheets (User only US letter or A4)
	Photo paper	Up to 30 sheets
Output	Plain paper	Up to 50 sheets
	Envelopes	Up to 10 sheets
	Index cards/small media	Up to 15 sheets
	Greeting cards	Up to 10 sheets
	Transparencies	Up to 15 sheets
	Labels	Up to 10 sheets
	Photo paper	Up to 15 sheets

Paper sizes

Review the following tables for supported paper sizes.

Plain paper

Paper type	Size
Letter	216 x 280 mm (8.5 x 11 inches)
Legal	216 x 356 mm (8.5 x 14 inches)
Executive	184.2 x 266.7 mm (7.25 x 10.5 inches)
Cabinet	127 x 177.8 mm (5 x 7 inches)
Mutsugiri	203.2 x 254 mm (8 x 10 inches)
A4	210 x 297 mm (8.27 x 11.7 inches)
A5	148 x 210 mm (5.83 x 8.27 inches)
A6	105 x 148 mm (4.12 x 5.83 inches )
B5 (JIS)	182 x 257 mm (7.16 x 10.12 inches)
B5 (ISO)	176 x 250 mm (6.9 x 9.8 inches)

Envelopes

Type	Size
No. 10	105 x 241 mm (4.12 x 9.5 inches)
A2 invitation	111 x 146 mm (4.37 x 5.75 inches)
C6	114 x 162 mm (4.49 x 6.38 inches)
DL	110 x 220 mm (4.33 x 8.66 inches)
Japanese (Chou) #3	120 x 235 mm (4.72 x 9.25 inches)
Japanese (Chou)#4	90 x 205 mm (3.54 x 8.07 inches)
Card	101 x 152 mm (4.38 x 6 inches)
No 6 ¾	92.71 x 165.1 mm (3.65 x 6.5 inches)
Monarch	98.43 x 171.45 mm (3.875 x 6.75 inches)

Transparencies

Type	Size
Letter	216 x 280 mm (8.5 x 11 inches)
A4	210 x 297 mm (8.27 x 11.7 inches)

Labels

Paper type	Size
U.S. letter	216 x 280 mm (8.5 x 11 inches)
A4	210 x 297 mm (8.27 x 11.7 inches)

Cards

Type	Size
Index	76.2 x 127 mm (3 x 5 inches)
Index	101.6 x 152 mm (4 x 6 inches)
Index	127 x 203.2 mm (5 x 8 inches)
A6	105 x 148.5 mm (4.12 x 5.85 inches)
Hagaki	100 x 148mm (3.94 x 5.83 inches)
Ofuku Hagaki	148 x 200 mm (5.83 x 7.87 inches)
Photo	101.6 x 203.2 mm (4 x 8 inches) (tab)
Photo	100 x 200 mm (3.94 x 7.87 inches) (tab)
Photo	Borderless 101.6 x 203.2 mm (4 x 8 inches) (tab)
Photo	Borderless 100 x 200 mm (3.94 x 7.87 inches) (tab)

Photo paper

Paper type	Size
Photo paper	100 x 150 mm (3.94 x 5.91 inches)
Photo paper	100 x152 mm (3.94 x 6 inches) (tab)
Photo paper	89 x 127 mm (3.5 x 5 inches)
Photo paper	101.6 x 152 mm (4 x 6 inches)
Photo paper	101.6 x 165 mm (4 x 6.5 inches)
Photo paper	127 x 177.8 mm (5 x 7 inches)
Photo paper	130 x 180 mm (5.12 x 7.01 inches)
Photo paper	203.2 x 254 mm (8 x 10 inches)
Cabinet photo paper	120 x 165 mm (4.72 x 6.5 inches)
Mutsugiri photo paper	203.2 x 254 mm (8 x 10 inches)
L photo paper	89 x 127 mm (3.5 x 5 inches)
2L photo paper	127x 178 mm (4.10 x 7.01 inches)
Hagaki photo card	100 x 148 mm (3.94 x 5.83 inches)
Ofuku Hagaki photo card	148 x 200 mm (5.83 x 7.87 inches)
Photo card	101.6 x 203.2 mm (4 x 8 inches) (tab)
Photo card	100 x 200 mm (3.94 x 7.87 inches) (tab)
Photo card	Borderless 101.6 x 203.2 mm (4 x 8 inches) (tab)
Photo card	Borderless 100 x 200 mm (3.94 x 7.87 inches) (tab)
Panorama photo card	101.6 x 304.8 mm (4 x 12 inches)
Panorama photo card	100 x 300 mm (3.94 x 11.81 inches)
Borderless photo paper	89 x 127 mm (3.5 x 5 inches)
Borderless photo paper	101.6 x 152 mm (4 x 6 inches)
Borderless photo paper	101.6 x 165 mm (4 x 6.5 inches)
Borderless photo paper	100 x 150 mm (3.94 x 5.91 inches)
Borderless photo paper	100 x 152 mm (3.94 x 5.98 inches) (tab)
Borderless photo paper	127 x 177.8 mm (5 x 7 inches)
Borderless photo paper	130 x180 mm (5.12 x 7.01 inches)
Borderless photo paper	203.2 x 254 mm (8 x 10 inches)
Borderless photo paper	216 x 280 mm (8.5 x 11 inches)
Borderless A4 photo paper	210 x 297 mm (8.27 x 11.7 inches)
Borderless A5 photo paper	148 x 210 mm (5.83 x 8.27 inches)
Borderless A6 photo paper	105 x 148 mm (4.12 x 5.85 inches)
Borderless panorama photo paper	101.6 x 304.8 mm (4 x 12 inches)
Borderless panorama photo paper	100 x 300 mm (3.94 x 11.81 inches)
Borderless L photo paper	89 x 127 mm (3.50 x 4.10 inches)
Borderless Hagaki photo card	100 x 148 mm (3.94 x 5.83 inches)
Borderless 2L photo paper	127 x 178 mm (4.10 x 7.01 inches)
Borderless Cabinet photo paper	120 x 165 mm (4.72 x 6.5 inches)
Borderless Mutsugiri photo paper	203.2 x 254 mm (8 x 10 inches)
Borderless B5 photo paper	182 x 257 mm (7.17 x 10.12 inches)
Borderless B7 ISO photo paper	88 x 125 mm (3.5 x 5 inches)
Borderless B7 JIS photo paper	88 x 125 mm (3.5 x 5 inches)
Borderless HV photo paper	101 x 180 mm (4.0 x 7.1 inches)

Print margins

Review the following table for print margin specifications.

Skew	+/- 0.006 in. per in. on plain paper, special paper, cards, or photo paper
	+/- 0.012 in. per in. on transparencies or envelopes

Printing specifications

Review the following tables to review printing specifications.

Print speed

Print mode	Fast Draft
Black text on plain paper	Up to 28 ppm
Mixed text/graphics on plain paper	Up to 21 ppm
Image (4x6 with border) on photo paper	As fast as 26 seconds

Resolution: Black and color on plain paper

Print quality setting	Render	Printing
Fast draft	300 x 300 dpi	Automatic
Fast normal	600 x 600 dpi	Automatic
Normal	600 x 600 dpi	Automatic
Best (inkjet paper)	600 x 600 dpi	Automatic
Maximum dpi	1200 x 1200 dpi	4800 x 1200 optimized

Resolution: Color on photo paper

Print quality setting	Render	Printing
Fast Draft	300 x 300 dpi	Automatic
Fast Normal	600 x 600 dpi	Automatic
Normal	600 x 600 dpi	Automatic
Best	600 x 600 dpi	Automatic
Maximum dpi	1200 x 1200 dpi	4800 x 1200 optimized

Duty Cycle

Printer Monthly Duty Cycle : 1,000 pages per month

Printer Life : 20,000 pages

Power specifications

Review the following tables to review power specifications.

Input Voltage

Region	Power supply	Voltage	Frequency
WW	0957-2242	100-240 VAC +/- 10%	50/60 Hz +/- 3 Hz
India/China	0957-2250	200-240 VAC +/- 10%	50/60 Hz +/- 3 Hz

Power Consumption

Power mode	Average consumption
Ready	less than 2 watts
Printing	16 watts
Sleep	less than 2 watts
Off	less than 1 watt

Environmental specifications

Review the following sections for environmental specifications.

Recommended operating conditions

Factor	Specifications
Temperature	59 to 90° F; 15 to 30° C
Humidity	15-80% RH non-condensing

Maximum operating conditions

Factor	Specifications
Temperature	41 to 104° F; 5 to 40° C
Humidity	15-80% RH non-condensing

Energy Star

Energy usage drops significantly while in ENERGY STAR mode, which saves natural resources, and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products.

Figure 2: Energy Star

ENERGY STAR is a U.S. registered mark of the U.S. EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency. For more information, go to www.energystar.gov .

Material safety data sheets

Click here to get the Material safety data sheets (MSDS).

Paper and plastic use

This product is suited for the use of recycled paper according to DIN 19309. Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. More information on HP's recycling programs is available from the HP Web site.