Jump to content
HP Customer Support

HP Deskjet D5560 Printer Troubleshooting

Replacing Cartridges

  • PrintPrint
  • Share

Introduction

To prevent print quality issues, replace the cartridges when they are low or out of ink.

Replacing cartridges

Follow these steps to replace a cartridge in the product, and then align the new cartridge.

Step one: Replace the old cartridge

  1. Open the output tray.
    Figure 1: Open the output tray
    Illustration of opening the output tray
  2. Press the Power button ( ) to turn on the product.
  3. Pull out the paper tray extender.
    Figure 2: Pull out the paper tray extender
    Illustration of pulling out the paper tray extender
  4. Make sure you have plain white paper loaded in the input tray.
  5. Open the cartridge door.
    Figure 3: Open the cartridge door
    Illustration of opening the cartridge door
  6. Wait until the carriage moves to the center of the product and is idle and quiet.
  7. Press down on the old cartridge, and then slide it out of the carriage.
    Figure 4: Remove the cartridge
    Illustration of removing the cartridge
  8. Remove one of the cartridges from its packaging, and then pull the pink pull-tab to remove the protective tape from the nozzles.
    Figure 5: Remove the protective tape
    Illustration of removing the protective tape
    CAUTION:Do not touch the cartridge contacts or nozzles.
    Figure 6: Do not touch the contacts
    Illustration: Do not touch the cartridge contacts
  9. Hold the cartridge by its sides.
    Figure 7: Hold the cartridge by its sides
    Illustration of holding the cartridge
  10. Insert the cartridge into its designated slot. The black parallelogram icon ( ) designates the slot for the black cartridge, and the magenta half circle icon ( ) designates the slot for the color cartridge.
    Figure 8: Insert cartridge
    Illustrating of inserting the cartridge
    Figure 9: Cartridge rests at upward angle
    Illustration of cartridge resting at upward angle
  11. Press the cartridge in to snap it into place.
    Figure 10: Snap cartridge into place
    Illustration of snapping the cartridge into place
  12. Repeat these steps to replace the other cartridge.
  13. Close the cartridge door.
    Figure 11: Close the cartridge door
    Illustration of closing the front access door.

Step two: Align the new cartridge

The cartridges should be aligned in order to maintain the best print quality possible. Make sure Letter or A4, plain white paper, is loaded in the input tray.
  1. Open HP Solution Center using one of the following methods.
    • Windows Vista: On the Windows taskbar, click the Windows icon ( ), click All Programs , point to HP , and then click HP Solution Center .
    • Windows XP: On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center .
  2. Click Settings , and then click Printer Toolbox . The Printer Toolbox dialog box opens.
  3. Click Align the Print Cartridges .
  4. Click Align , and then follow the on-screen instructions.
    The product prints a test page, aligns the ink cartridges, and calibrates the product.

    HP Deskjet D5560 Printer

  • Not your product?
    • HP Deskjet D5560 Printer

    Support search

    More for this product

    HP Consumer Support Forum

    Follow us

    HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+