Jump to content

Compaq Presario V6444US Notebook PC support

Upgrading to Windows 7

  • PrintPrint
This document pertains to HP Notebook PCs that are (a) being upgraded from Windows Vista to Windows 7 using a retail copy of Windows 7 or (b) being changed to Windows 7 using custom install.
If you purchased your PC between June 26, 2009 and January 31, 2010, AND you ordered the Windows 7 Upgrade Assistant DVD from HP, see the document Upgrading to Windows 7 Using the HP Upgrade Assistant . This program expired on March 1, 2010 and HP is no longer taking orders for the upgrade DVD.

Important information about installing Windows 7

There are two methods to install Windows 7 onto a computer:
  • Upgrade - installs Windows 7 over an existing Windows Vista installation. Most or all of your existing software programs, drivers, and personal files are available after upgrading. You can only perform an Upgrade if your computer has Windows Vista Home Basic, Home Premium, Business or Ultimate Edition with Service Pack 1 or 2.
  • Custom Install - erases all files on the hard drive partition before installing Windows 7. Any computer that meets the minimum hardware requirements can use Custom Install to install Windows 7. Your software programs, drivers, and files are no longer available after using Custom Install. Make sure to backup important files before doing a Custom Install!
You may need to send your notebook in for service repairs after upgrading your notebook from Windows Vista to Windows 7 if a problem occurs. For some service repairs, the notebook will be reimaged with the original Windows Vista operating system. Windows 7 will be removed from your hard drive. After the repairs have been made, you will need to reinstall Windows 7 using the Upgrade method as mentioned above and reinstall any of your licensed applications.

Minimum System Requirements

Your computer hardware must meet the following minimum system requirements before you can install Windows 7.
Minimum hardware requirements
  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
  • DirectX 9 graphics device with WDDM 1.0 or higher driver
For more information, see Windows 7 system requirements .

Operating System requirements

Installing Windows 7 using Custom Install does not require an operating system on the hard drive. A custom install removes all files from your hard drive partition and installs Windows 7. If your computer currently has Windows XP, Windows Vista Home Edition, Windows Vista Starter Edition, a prerelease version of Windows 7 (beta or RC), or any other operating system, you can use Custom Install to install Windows 7.
Upgrading to Windows 7 requires Windows Vista Home Basic, Home Premium, Business or Ultimate with Service Pack 1 or 2 on the hard drive and the Windows 7 upgrade disc must be the same language used by Vista.
Vista edition on your computerUpgrades to one of these Windows 7 editions
Home BasicHome Basic, Home Premium, or Ultimate
Home PremiumHome Premium, or Ultimate
EnterpriseEnterprise
BusinessProfessional, Enterprise, or Ultimate
UltimateUltimate
HP only provides software and updates for support of specific model notebooks. See HP Notebook PCs - Models Supporting Windows 7 for a list of business notebook PCs supported by HP. See Finding Software and Drivers After Changing the Operating System to Windows 7 for a list of Presario and Pavilion notebook PCs.

Using the HP Upgrade Assistant DVD

You may have an HP Upgrade Assistant DVD. This DVD contains most of the software and drivers needed for upgrading HP notebook PCs to Windows 7. This useful disc comes with the Windows 7 upgrade kit if you ordered the Windows 7 upgrade from HP.

Preparing the computer for Windows 7

Use the steps in this section to prepare your computer for Windows 7.

Step 1: Updating the BIOS

Use the following steps to update the BIOS to avoid installation problems.
  1. Turn on the computer and immediately press the F10 key repeatedly until a BIOS Setup Utility screen opens.
  2. Write down the BIOS revision number from the main page or at the bottom of the screen.
  3. Go to the HP Customer Care Web site ( http://www.hp.com/support ), select Software and Drivers, and enter your PC model number to find software and driver updates for your computer.
  4. If a BIOS update is available that has a higher revision number, download and install it following the instructions on the Web site.

Step 2: Finding software and drivers

Get all available software and driver updates as follows:
  1. Download HP SoftPaqs for Windows 7 and store them on a USB drive or burn them to disc.
  2. If you are upgrading, connect to Microsoft Updating Drivers and Software with Windows Update (Windows 7, Vista, XP and install all Important and Recommended updates. Also, install all optional updates. When you have finished installing Windows updates, restart the computer and continue installing Windows Updates until it displays "Windows is up to date". If you are using a version of Windows Vista that is not Service Pack 1 or better, install Windows Vista Service Pack 1 (SP1). You do not have to install Windows Vista SP2.
  3. If you are upgrading, download and install the latest antivirus and antispyware definitions for your security software. After you have installed the latest definitions, use your security software to scan for malware. Fix any problems that the software might find.
  4. If you are upgrading, download and install the latest HP SoftPaqs for Windows Vista.

Step 3: Recovery and backing up your important files

If you have not already done so, create a set of system recovery discs. If a problem occurs during the upgrade process, you can use recovery discs to return your computer back to its original software configuration. If you cannot find your recovery discs, see Using HP Backup and Recovery Manager .
You can use Microsoft Backup and Restore Center or Microsoft Windows Easy Transfer to back up your Windows files and transfer them to Windows 7. Windows Easy Transfer is compatible with XP, Vista, it comes with Windows 7 and Microsoft has provided updated versions of Windows Easy transfer for Vista and XP that makes backing up files easy.
When finished, verify that the backup was successful and that you can access your files.
For more information about using Microsoft Backup and Restore Center, see Explore the features: Windows Backup and Restore Center (in English).
If you want to backup your files using other software, you must first verify that it is compatible with Windows 7 before using it. You will also need a copy of the software's installation files on a USB drive or disc. Do not use backup software that is not compatible with Windows 7!

Installing Windows 7

Use one of the following set of steps to install Windows 7 onto your computer - Upgrading or Custom Install:

Upgrading (requires a qualifying Vista Edition)

  1. Purchase a version of Windows 7 in the same language you are currently using in Windows Vista.
  2. Insert the installation DVD into the DVD drive.
  3. If the install window does not open automatically, double-click setup.exe from the DVD.
    The initial Windows 7 screen opens.
  4. Click Install Now.
    Figure 1: First installation screen
    First installation screen
  5. Select your language if presented with a language selection screen. The remaining installation screens are presented in the language you choose.
    Figure 2: Language selection screen
    Language selection screen
  6. Select your language to install, your local time and currency format, and Keyboard or input method, and then click Next. The language you choose will be the language displayed by Windows 7.
    Figure 3: Regional settings
    Regional settings screen
  7. If you are connected to the Internet, select Go online to get the latest updates for installation (recommended). Otherwise, select Do not get the latest updates for installation.
    Figure 4: Get important updates for installation
    Get important updates for installation screen
  8. Selecting I accept the terms if you agree to the terms in the license agreement, and click Next.
  9. Select Upgrade
    Figure 5: Type of installation
    Which type of installation do you want?
  10. A compatibility report opens. Read the results on the screen and take any required actions. Click Next when finished.
    Figure 6: Compatibility report
    Capability report
  11. When the Windows installation has finished copying files, the computer restarts and continues the upgrade.
  12. Read and respond to the screens that appear. When the product activation screen opens, enter you product key from the Microsoft Certificate of Authenticity label.
    Figure 7: Type your Windows product key
    Windows product key field
    This step is important. You must enter your product key to activate Windows 7. If you do not enter you product key at this time, you will have 30 days to enter the product key from the Windows information screen. You can find the Certificate of Authenticity in the packaging that came with your upgrade disc.
    Figure 8: Product key found on the Certificate of Authenticity label
    Product key circled on the label
  13. Check the progress of the installation periodically until it completes. Do not restart or shut down your computer until the upgrade process has completed and you can use the Windows 7 Start menu.
    Windows 7 is now installed. Use these final steps to finish setting up your computer.
  1. Connect to Updating Drivers and Software with Windows Update (Windows 7, Vista, XP and install all Important, Recommended, and Optional updates. Restart the computer when prompted and repeat this step until it says “Windows is up to date”
  2. Go to www.hp.com/support and install all the HP SoftPaqs for Windows 7. For information about obtaining software and drivers for Windows 7 see Finding Software and Drivers After Changing the Operating System to Windows 7 .
  3. Open your antivirus security software and use its update feature to make sure you have the latest virus definitions, and then scan your system for viruses.

Custom Install (erases all files before installing)

  1. Purchase a version of Windows 7 that meets your needs.
  2. Insert the installation DVD into the DVD drive and shut off the computer.
  3. With the disc in the drive turn on your computer and click Install Now.
  4. Follow the instructions on screen, choosing the following options:
    • Select Go online to get the latest updates… and follow the prompts.
    • Make sure you select Custom (advanced).
    • Enter your product key for Windows Product Activation.
    • Read and respond to the screens as they appear. The entire process may take an hour or longer.
  5. Check the progress of the installation periodically until it completes. Do not restart or shut down your computer until the upgrade process has completed and you can use the Windows 7 Start menu.
    Windows 7 is now installed. Continue using these final steps to finish setting up your computer.
  1. Install the HP SoftPaqs that you saved to a USB drive or compact discs. Insert the USB storage device or disc and open a Window to view the files. Double-click each SoftPaq to install the updates from HP.
  2. Go to www.hp.com/support and install all the HP SoftPaqs for Windows 7. For information about obtaining software and drivers for Windows 7 see Finding Software and Drivers After Changing the Operating System to Windows 7 .
  3. Connect to Updating Drivers and Software with Windows Update (Windows 7, Vista, XP and install all Important, Recommended, and Optional updates. Restart the computer when prompted and repeat this step until it says “Windows is up to date”
  4. Install antivirus security software, use its update feature to make sure you have the latest virus definitions, and then scan your system for viruses.

Known issues that can occur during upgrade

The following table lists problems of known issues that need to be resolved prior to or during an upgrade to Windows 7.
Before starting the upgrade process, disable the firewall or security software to avoid conflicts. You should upgrade to a Windows 7 compatible version of the security software.
Issue Fix or workaround
Firewall and Virus software for Windows Vista may not be compatible for Windows 7.

Firewall and Virus software may include: AVG. 8.0 Security Suite, McAfee Personal Firewall, and Norton Internet Security 2008 and 2009.
Uninstall the firewall or virus software, then go to the manufacturer's web site to perform an upgrade to a Windows 7 compatible version of the software.
When upgrading an HP Touch computer you might receive the following error:

Buffer overrun detected!

Program: ...ckard\TouchSmart\Media\Kernal\CLML\CLMLSvc.exe
Ignore the error message. Click OK to continue.

Known issues after performing an upgrade to Windows 7

The following table lists known issues and possible solutions or workarounds after performing an upgrade to Windows 7.
WARNING:Performing a custom install may delete the Recovery partition and the HP Recovery Manager program. In that case, you can only recover the operating system by using the Vista Recovery discs you created earlier, or by purchasing a retail version of the desired Windows operating system.
Hardware IssuesFix or workaround
Audio drivers for sound chips in Vista are not compatible for Windows 7.Install the latest HP driver updates for the installed operating system for your model notebook from the HP Drivers and Downloads web page.

or

Install the latest Microsoft Windows 7 compatible driver using Updating Drivers and Software with Windows Update (Windows 7, Vista, XP .
The HP Bluetooth driver has been updated or improved for Windows 7.Install the latest HP driver updates for the installed operating system for your model notebook from the HP Drivers and Downloads web page.
Graphics drivers installed by Windows 7 might have limited functionality.

The Graphics Card requires a firmware and driver update.

Graphics drivers may include the NVIDIA Graphics Device and NVIDIA Chipset.
Install the latest HP driver updates for the installed operating system for your model notebook from the HP Drivers and Downloads web page, or from the video hardware manufacturer's web site.
Keyboard driver for All-in-One has been updated or improved for Windows 7.Install the latest HP driver updates for the installed operating system for your model notebook from the HP Drivers and Downloads web page.
LAN Network (Realtek) drivers that are older might encounter compatibility problems.

LAN Network (NVIDIA) driver might delay system startup.
Depending on your model notebook, you may have one of the following network hardware:

  • Broadcom
  • Intel
  • Realtek
  • NVIDIA


Install the latest HP driver updates for the installed operating system and type of network hardware for your model notebook from the HP Drivers and Downloads web page.

or

Install the latest Microsoft Windows 7 compatible driver using Updating Drivers and Software with Windows Update (Windows 7, Vista, XP .
HP Touch Driver only provides single touch support under Windows Vista and Windows 7. Install the latest HP driver updates for the installed operating system for your model notebook from the HP Drivers and Downloads web page.
Software Issues Fix or workaround
When you try to upgrade your computer from Windows Vista to Windows 7, the upgrade process stops responding at 62% indefinitely.Use the automatic Fix it then try the upgrade again.

After upgrading to Windows 7, the following software cannot be installed using the application recovery tool in HP Recovery Manager:

  • Corel Paint Shop Pro X2
  • CyberLink LabelPrint
  • CyberLink PowerDirector
  • CyberLink Power2Go
  • CyberLink PowerStarter
Depending on your model, install the latest HP software by going to the HP Drivers and Downloads web page.
CyberLink YouCam is incompatible. Install the HP MediaSmart MVP software for the installed operating system on your model notebook from the HP Drivers and Downloads web page.
Devices and Printers displays internal devices that should not be displayed. Download and install the Devices and Printers Update Softpaq from the HP Drivers and Downloads .
HP Help and Support might not work correctly or provide accurate information. Install HP Advisor and HP Support Assistant from the HP Drivers and Downloads web page.
The HP Games that require a product key may stop working: After upgrading, reinstall the games from the WildTangent web site and use your existing product key for the games you purchased.
The following HP MediaSmart 2.x programs do not work correctly.

  • HP MediaSmart 2.x software
  • HP MediaSmart DVD 2.x
  • HP MediaSmart TV
  • HP MediaSmart Internet TV
  • HP MediaSmart Webcam
MediaSmart 3.x for Windows 7 is a suite of six programs. Install the programs that are appropriate for your notebook from the HP Drivers and Downloads web page.
HP System Recovery: pressing F11 at system startup does not work.

HP System Recovery cannot start from the Windows Start menu.
Install the Recovery Manager Installer Patch for Microsoft Windows 7 Upgrade for your model notebook from the HP Drivers and Downloads web page.

If you run the HP System Recovery after upgrading to Windows 7, HP System Recovery will reset your notebook to the original Windows Vista operating system.

Recover using Recovery Discs or press the F11 key repeatedly at the beginning of system startup.
HP Update software has been updated or improved for Windows 7.Download HP Advisor and HP Support Assistant from HP Drivers and Downloads .
Extra function Keyboard keys do not work or do not work correctly.See Microsoft support article Some function keys or keyboard shortcuts do not work correctly on a computer that is running Windows 7 (in English)
Migrating to RAID might cause data system integrity problems. Before using a RAID migration tool in Windows 7, install the latest compatible RAID software from the HP Drivers and Downloads web page.
Certain buttons on the Remote Control for Media Center might stop working. Update to the latest HP Remote solution download from the HP Drivers and Downloads web page.
Some Windows Vista TV Tuners may not be compatible with Windows 7.Install the latest Microsoft Windows 7 compatible driver using Updating Drivers and Software with Windows Update (Windows 7, Vista, XP .

or

Install HP MediaSmart TV 3.x for Windows 7 for your model notebook from the HP Drivers and Downloads web page.
Windows applications do not work:

  • Photo Gallery
  • Windows Mail
  • Windows Movie Maker
  • MuVee Video Editor
Get these Microsoft Windows Live (TM) programs for Windows 7 from the Microsoft web site :

  • Messenger
  • Mail
  • Photo Gallery
  • Writer
  • MovieMaker
  • Family Safety
  • Toolbar