HP Deskjet D5560 Printer Troubleshooting

'Paper Jam' Message Displays on the Computer

The message 'Paper jam ' displays on the computer.

The following symptoms might also accompany this error:

The product stops printing

The Resume light (

) blinks quickly

Figure 1: Paper jam: Resume light blinking quickly

Follow these steps in the order presented to resolve the issue.

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Press the power button ( ) to turn off the product.
Release the rear access door by pressing the handle at the end of the door opposite the power cord, and then pull the door out.
Figure 2: Remove the rear access door
Carefully remove any jammed paper from the back of the product.
Reinsert the rear door, and make sure it snaps into place.
Figure 3: Insert the rear access door

Unplug the power cord from the electrical outlet and from the back of the product.
Open the cartridge door.
Figure 4: Open the cartridge door
Gently remove all jammed paper.
CAUTION:Remove the jammed paper carefully. Incorrectly removing paper from the front of the product can damage the printing mechanism.
Make sure that no scraps of paper remain between the rollers.
Close the cartridge door.
Figure 5: Close the cartridge door
Plug the power cord into the electrical outlet and into the back of the product.
Press the Power button ( ) to turn on the product.
Press the Resume button ( ).