Jump to content
HP Customer Support

HP Officejet Pro L7780 All-in-One Printer Troubleshooting

Installing the Product Software in Mac OS X for a Wired (Ethernet) Network Connection

  • PrintPrint
  • Share

Introduction

This document contains instructions on how to install the print driver and software for a wired (Ethernet) network connection.
Figure 1: Example of an Ethernet connection
Image: Example of an Ethernet connection
Important : Set up your product before installing the software. If you have not already done so, find the hardware set up document before starting the following steps.
Click the plus sign () next to your operating system for more information.
Show all | Hide all
Follow these steps for Mac OS X 10.5 or 10.6 (Snow Leopard).

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 2: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    		Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Connect the All-in-One to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 3: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 4: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step three: Decide how to install the software

Click the plus sign ( ) for information on which software installation method to use.
The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released
Apple Software Updates is a quick and easy software download method available directly through the Mac.
You do not need to download a driver from the HP Software & Driver Downloads page if you use Apple Software Updates. This download method includes the HP print driver. Depending on your product, the download might also include HP Utility, scanning software, and the HP fax driver.
NOTE:If your product supports scanning, the software that you use to scan might be different than the software you used before installing Snow Leopard. Depending on your product driver update, use Preview , Image Capture , or the Scan icon from the print queue to scan.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • The updated full-feature HP software is not immediately available on the HP Software and Drivers page after the public release of a new operating system
  • You updated your operating system to a new version that released after your HP product released
Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.
Important : If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work . Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.

Step four: Install the software

To install the HP product on the network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the HP product over the same network.
Click the plus sign () for more information.
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Downloads page: Get Software and Drivers .
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features.
  6. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer.
    Figure 5: Example of downloaded file
    Example of downloaded file
  8. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the product name.
    Figure 6: Example of disk image file
    Example of disk image file
  9. Double-click the disk image file.
  10. Double-click the HP Installer icon.
    The HP Installer program opens.
  11. When prompted, select your HP product, and then click OK .
  12. Follow the on-screen instructions to complete the installation.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
  2. Click Print & Fax . The Print & Fax window opens.
  3. Click the plus sign ( ). The name of your product displays.
  4. Select your HP product, and then click Add .
  5. Click Install , and then click Agree on the software license agreement window to install the software and add the product to the queue.
  6. After the installation process completes, verify that your product displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your HP product, and then click Add .
  1. Insert the Macintosh product CD into the CD drive of the computer.
  2. Double-click the HP software disc icon that displays under the Macintosh HD icon.
  3. Double-click the HP Installer icon.
    The HP Installer program opens.
  4. When prompted, select your HP product, and then click OK .
  5. Follow the on-screen instructions to complete the installation.
Follow these steps for OS X 10.7 (Lion).

Step one: Check requirements

Make sure you have the following items:
  • One of the following types of wired access points or routers: Ethernet router, switch, hub, or wireless router with Ethernet ports
  • A computer that connects to the wired access point or router
  • A Category 5 Ethernet cable to use for the HP product. (Do not use a standard telephone cable.)
    Figure 7: Cable comparison
    Ethernet cable and telephone cable
    1 - Ethernet cable
    2 - Telephone cable (do not use)
    		Although an Ethernet cable looks similar to standard telephone cable, each has a different plug and a different number of wires. The plug on an Ethernet cable (also called an RJ-45 connector) is wide, thick, and always has eight wires. The plug on a telephone cable is narrower and has between two and six wires.

Step two: Connect the All-in-One to the network

  1. Remove any plug or protective cover from the Ethernet port on the back of the product.
    Figure 8: Remove plug
  2. Connect the Ethernet cable to the Ethernet port on the product, and then connect the other end of the cable to an available port on the wired access point or router.
    Figure 9: Connect the Ethernet cable
  3. Connect the power cord to the product, and then plug it into an electrical outlet.
  4. Turn the product on.

Step three: Decide how to install the software

Click the plus sign ( ) for information on which software installation method to use.
Apple Software Update is a quick and easy software download method available directly through the Mac OS operating system.
You do not need to download a driver from HP Software & Driver Downloads if you install using Apple Software Update. This download method includes the HP print driver. Depending on your printer, the download might also include HP Utility, scanning software, and the HP fax driver.
NOTE:If your printer supports scanning, the software that you use to scan might be different than the software you used before upgrading your operating system. Depending on your printer driver update, you can use Preview , Image Capture , or the Scan icon from the print queue to scan.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the software CD that shipped with your printer
  • The updated full-feature HP software for the new version of Mac OS is not immediately available on the HP Software & Driver Downloads page
  • You updated Mac OS to a new version that released after your printer released
  • You are doing a first time install of a new version Mac OS on a new Mac
  • You already installed HP software on a Mac running an earlier version of Mac OS and have updated to a new version of Mac OS
The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released
NOTE: Updated full-feature HP software might not be immediately available on the HP Software & Driver Downloads page after the public release of a new operating system. A release delay might be required for full testing and quality assurance of the final version of the operating system. If the software is not available, you can download the latest software using Apple Software Updates .
Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.
Important : If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work . Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.

Step four: Install the software

To install the HP product on the network, follow the steps for the method that you want to use. Repeat the steps to install the software on each computer that will use the HP product over the same network.
Depending on your product release date, software that supports Lion might not be available on the software CD or on HP Software & Driver Downloads. Updated software for Lion is available through Apple Software Updates.
NOTE:Older HP software might not be compatible with OS X 10.7 Lion . Do not try to install software that supports earlier versions of the Mac operating system, either from the original product CD or from HP Software & Driver Downloads.
Click the plus sign () for more information.
  1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
  2. Click Print & Scan . The Print & Scan window opens.
  3. Click the plus sign ( ). The name of your printer displays.
  4. Click Add Printer or Scanner .
  5. Select your printer, and then click Add .
  6. Click Install , and then click Agree on the software license agreement window to install the software and add the printer to the queue.
  7. After the installation process completes, verify that your printer displays in the queue.
    NOTE:If the product was not added to the queue, Click the plus sign ( ), select your printer, and then click Add .
  1. Disconnect the USB cable from both the product and the computer (if you already connected it).
  2. Turn the product on.
  3. Browse to the Get Software and Downloads page: Get Software and Drivers .
  4. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  5. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features.
  6. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer.
    Figure 10: Example of downloaded file
    Example of downloaded file
  8. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the product name.
    Figure 11: Example of disk image file
    Example of disk image file
  9. Double-click the disk image file.
  10. Double-click the HP Installer icon.
    The HP Installer program opens.
  11. When prompted, select your HP product, and then click OK .
  12. Follow the on-screen instructions to complete the installation.
  1. Insert the Macintosh product CD into the CD drive of the computer.
  2. Double-click the HP software disc icon that displays under the Macintosh HD icon.
  3. Double-click the HP Installer icon.
    The HP Installer program opens.
  4. When prompted, select your HP product, and then click OK .
  5. Follow the on-screen instructions to complete the installation.
HP Consumer Forums
See what other customers are saying at the HP forums .