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HP Officejet 7000 Wide Format Printer - E809a Troubleshooting

Replacing Cartridges

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Introduction

This document contains steps for installing replacement cartridges in your HP product. Before you perform the following steps, make sure the replacement cartridge is compatible with your product. Use the following table for reference.
Cartridge typeCompatible cartridgesPart number
BlackHP 920 or HP 920XLCD975A
CyanHP 920 or HP 920XLCD972A
MagentaHP 920 or HP 920XLCD973A
YellowHP 920 or HP 920XLCD974A

Replacing cartridges

Follow these steps to replace the cartridges in the product.

Step one: Open the product

  1. Press the Power button ( ) to turn on the product, if it is not already on.
  2. Open the top cover. The carriage moves to the center of the product. Wait until the carriage stops moving before proceeding.
    Figure 1: Open top cover
    Illustration of opening the top cover

Step two: Replace the old cartridge

  1. Press in the tab on the front of the cartridge, and then pull it out and up to remove it from its slot.
    Figure 2: Remove the cartridge from its slot
    Illustration of removing the old cartridge from the slot
    CAUTION:Do not lift the gray latch next to the carriage to install the cartridges. This will result in incorrectly seated cartridges and the product will not function correctly. The latch must remain down to install the cartridges correctly.
  2. On the replacement cartridge, pull the orange pull-tab straight back to remove the plastic wrap.
    Figure 3: Remove the plastic wrap
    Illustration of removing the cartridge wrapper
  3. Twist the orange cap counterclockwise to snap it off the cartridge.
    Figure 4: Remove the orange cap
    Illustration of removing the orange cap from a cartridge
  4. With the cartridge contacts facing the printhead, slide the cartridge into the correct slot. The color-coded icons on the cartridge and in the printhead indicate the correct slot.
    Figure 5: Insert the cartridge
    Illustration of inserting a cartridge in its slot
  5. Press down on the cartridge until it clicks firmly into place.
    Figure 6: Press the cartridge into place
    Illustration of pressing a cartridge into its slot
  6. Repeat these steps for each cartridge that you want to replace.
  7. Close the top cover. The carriage moves to the right side of the product.
    Figure 7: Close top cover
    Illustration of closing the top cover

Step three: Align the printer

If the printer alignment does not start automatically, follow these steps to align the printer.
  1. Load plain, white paper in the product.
  2. On the product control panel, press and hold the Power button ( ).
  3. While holding the Power button ( ), press the Resume button ( ) three times, and then release the Power button ( ).
  4. The product prints an alignment page. Recycle or discard the test page.
    Figure 8: Example alignment page
    Illustration of an alignment page.