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HP Pavilion Elite e9107c Desktop PC Troubleshooting

HP Pavilion Elite e9107c Desktop PC Product Specifications

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Product number

NP238AA

Release date

09-Jun-2009

Country/region sold in

  • United States

Bundle information

This PC model may come as part of bundle of products, bundle part number e9107c-b.
In addition to the PC model, this bundle includes:
  • w2338h 23" LCD wide-screen HDMI monitor with integrated speakers

Motherboard

Figure 1: Motherboard top view
Image of motherboard
  • Manufacturer: Pegatron
  • Form factor: microATX - 24.4 cm (9.6 inches) x 24.4 cm (9.6 inches)
  • Chipset:
    • Northbridge chipset: Intel G43 Express
    • Southbridge chipset: Intel ICH10
  • Memory sockets: 4 x DDR3
  • Front side bus speeds: 1333/1066/800 MHz
  • Processor socket: 775
  • Expansion Slots:
    • 1 PCI Express x16 slot for graphics card
    • 3 PCI Express x1 slots
  • For more details, see Eureka3 motherboard specifications .

Processor

Figure 2: Intel Core 2 Quad logo
Image of Intel logo
  • Operating speed: Up to 2.33 GHz
  • Number of cores: 4
  • Socket: 775
  • Bus speed: 1333 MHz
  • TDP: 95W
  • Motherboard supports the following processor upgrades:
    • Intel Core 2 Quad (Yorkfield core) series
    • Intel Core 2 Duo (Wolfdale core) Dual Core series

Memory

  • Amount: 8 GB
  • Speed: PC3-10600 MB/sec (message as PC3-8500)
Memory upgrade information:
  • Four DDR3 DIMM (240-pin) sockets
  • Supports 2 GB DDR3 DIMMs
  • Supports dual channel memory architecture
  • Supported speeds:
    • PC3-8500 @ 1066 MHz
    • PC3-6400 @ 800 MHz
  • Non-ECC memory only, unbuffered
  • Supports up to 8 GB on 64-bit PCs
  • Supports up to 4 GB* on 32-bit PCs

Video graphics

Figure 3: Video card
Image of video card
Figure 4: Ports (full-size bracket)
Image of video card bracket showing ports
1 - HDMI
2 - VGA
3 - DVI (single-link)*
Figure 5: Ports (low-profile bracket)
Image of video card bracket showing ports
1 - HDMI
2 - DVI (single-link)*
* VGA using included DVI-to-VGA adapter
  • Interface: PCI Express x16
  • Maximum resolution:
    • HDMI TV resolution: up to 1080p*
    • HDMI PC resolution: 1920x1200 at 60 Hz
    • DVI TV resolution: up to 1080p*
    • DVI PC resolution: 1920x1200 at 60 Hz
    • VGA resolution: 2048x1536 at 75 Hz
      * Use ATI Catalyst Control Center software to optimize display
  • 512 MB onboard memory
  • Supports HDTV, Blu-ray, and HD DVD up to 1080p
  • Supports two displays at the same time*
    * On the full-size version, two of the three ports are usable at any one time
  • Supports HDCP
Supports PCI Express x16 graphics card
NOTE:Either integrated graphics or the PCI Express x16 slot are usable at one time; they are not usable concurrently.

Sound/Audio

Integrated High Definition audio
  • Audio CODEC: Realtek ALC888S
  • High Definition 7.1 channel audio

Networking

  • Technology: Realtek 8111DL
  • Data transfer speeds: up to 10/100/1000 Mb/s
  • Transmission standards: Gigabit 10-Base-GT Ethernet
Figure 6: Wireless card - side view (embedded antenna version
Wireless card - side view
  • Interface type: PCI
  • Data transfer speeds: up to 54 Mbps
  • Transmission standards: 802.11 a/b/g/n
  • Antennas: Either 1 external or 1 internal
  • Operating band: 2.4 GHz and 5.0 GHz dual band
  • Supported security protocols:
    • WPA
    • WEP

Hard drive

Figure 7: Hard drive
Image of hard drive
  • Size: 750 GB
  • Interface: SATA
  • Transfer rating: 3.0 Gb/sec
  • Rotational Speed: 7200 RPM

CD/DVD disc drive

Figure 8: Optical Drive
Image of the optical drive
  • Interface: SATA
  • Data buffer memory: 2 MB
  • Maximum storage capacity: 8.5 GB
  • Must use Double-Layer media discs in order to take advantage of the DL technology
  • Must use LightScribe-enabled media discs and supporting software in order to take advantage of the LightScribe technology
FunctionMaximum speed
DVD-RAMup to 12x
DVD+R DL write once up to 12x
DVD-R DL write onceup to 12x
DVD+R write onceup to 16x
DVD+RW rewriteableup to 8x
DVD-R write onceup to 16x
DVD-RW rewriteableup to 6x
DVD-ROM readup to 16x
CDR write onceup to 40x
CDRW rewriteableup to 32x
CDROM readup to 40x

Memory Card Reader

  • Contains passive infrared receiver
  • Supports the following cards:
    • CompactFlash I
    • CompactFlash II
    • IBM Microdrive
    • SecureDigital (SD)
    • mini-SD
    • MultiMediaCard (MMC)
    • Reduced size MultiMediaCard (RS-MMC)
    • MultiMediaCard Plus (MMC plus)
    • MultiMediaCard Mobile (MMC mobile)
    • Memory Stick
    • Memory Stick Pro
    • Memory Stick Duo
    • Memory Stick Pro Duo
    • Memory Stick Pro Duo
    • xD-Picture Card (xD = extreme digital)

Computer Case

  • Height: 40 cm (15.75 inches)
  • Width: 17.78 cm (7 inches)
  • Length: 43.18 cm (17 inches)
Bay Total Bays*
13.33 cm (5.25 inch) 2
8.89 cm (3.5 inch) 3
Personal Media Drive1
Pocket Media Drive1
* Bays may be occupied by existing hardware.

Power Supply

300W power supply

I/O Ports

  • USB: 1
  • Headphone: 1
  • Microphone: 1
Figure 9: Back I/O panel
1 - Coaxial SPDIF Out port.
2 - Video Graphics Adapter port.
3 - RJ45 Network (LAN)
4 - Audio: Center/Subwoofer (yellow orange)
5 - Audio: Rear Speaker Out (black)
6 - Audio: Line In (light blue)
7 - Audio: Line Out (lime)
8 - Audio: Microphone (pink)
9 - Side Speaker Out (gray)
10 - USB 2.0: 4
11 - DVI port

Keyboard, mouse and input devices

Figure 10: Top view of keyboard
Image of keyboard
  • Interface: USB
  • Cable length: 1.8 m (6 feet)
    • Dimensions:
    • Height: 27.2 mm (1.1 inch)
    • Width: 160.71 mm (6.3 inches)
    • Length: 439.85 mm (17.3 inches)
    Special buttons:*
    • Volume up
    • Volume down
    • Mute
      * Buttons are not configurable
    Extended Keys:
    • Sleep
    • Chapter back
    • Play/pause
    • Stop
    • Chapter forward
Figure 11: Top view of mouse
Image of mouse
  • Interface: USB
  • Cable length: 1.8 m (6 feet)
  • Buttons: left, right, and clickable scroll wheel

Software

NOTE:HP provides basic support for software that comes with the computer. For in-depth feature assistance, refer to the help section in the software or on the software vendor's Web site.
NOTE:Language used is English.
Software CategorySoftware TitleSupported by HP Application Recovery
Operating System
  • Windows Vista Home Premium with Windows Media Center (64-bit) with Vista Service Pack 1
  • No
CD/CD-RW/DVD/DVD+RW
  • MediaSmart DVD
  • Windows Movie Maker & Windows DVD Maker
  • CyberLink DVD Suite 6
  • Yes
  • No
  • Yes
Entertainment, Music & Games
  • My HP Games
  • HP MediaSmart Software Suite
  • No
  • Yes
Productivity
  • Microsoft Works 9
  • Microsoft Office Home and Student Edition 2007 Trial
  • Yes
  • No
Security
  • Norton Internet Security 2009 (60-day security update subscription)
  • Yes
Support
  • HP Advisor
  • HP Hardware Diagnostic Tools
  • Help & Support Center
  • HP Easy Backup
  • No
  • Yes
  • No
  • Yes
Recovery
  • HP Recovery Manager
  • No
Internet Solutions
  • Microsoft Internet Explorer
  • ISP offers
  • No
  • No
HP Partner offers (may vary)
  • Snapfish PictureMover
  • Yes
NOTE: This support document provides specifications and component images that reflect the original design intention for all PCs of this model. Under certain circumstances, a factory or service provider may install a component that meets or exceeds the listed specification and/or appears different than the image shown.