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HP PSC 2210 All-in-One Printer support

Installing and Using the Windows Built-in Print Driver

  • PrintPrint
This document is for HP printers that do not have a full feature HP driver for Windows 10, Windows 8, Windows 7, Vista, or XP.
If a full feature driver from HP is not available for your printer, you must install the built-in
Windows provides basic printer drivers that come with your operating system or that install from Windows Update.
print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
NOTE:Where is the download button? The HP printer driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.See the Frequently asked questions in this document for additional information, including how to scan using this driver.

Step 1: Connect your printer to the computer

Before installing the built-in driver, connect the printer to the computer or to your network. Read the connection type for steps to connect the printer.
Connect the printer to the computer with a USB cable.
  1. Make sure your computer is turned on and connected to the Internet.
  2. Turn on the printer.
  3. Connect a USB cable to the USB port on the rear of the printer (), and then to the computer.
    Figure 1: USB cable
    USB cable
  4. If a Found new hardware window displays, follow any prompts to install the driver, and then try to print.
    • If you can use your printer, your driver installed and you do not need to continue with the steps in this document. Continue to the frequently asked questions in this document for information on how to use the driver and troubleshooting tips.
    • If you cannot use your printer, continue to the next step.
Connect the printer to your network with the Wireless Setup Wizard on the printer, or connect with a router that supports Wi-Fi Protected Setup (WPS).

Step 1: Connect the printer with the Wireless Setup Wizard

Most printers with a touch or text navigation control panel have a Wireless Setup Wizard tool available through the Setup, Network, or Wireless menu. Use the guided tool to select your network name and then enter the password to connect the printer to your network.
If your printer does not have one of these control panel types, continue to the next step.
  1. Gather the following items:
    • Network name (SSID)
    • Network security password (WEP key or WPA passphrase)
    • A computer that is connected to your wireless network
    • Your wireless-capable printer: Place it close to the computer during the installation
  2. Make sure that the printer, router, and computer are all turned on, and that the computer is connected to the same wireless network you are connecting the printer to.
  3. Disconnect any USB or Ethernet cables from the printer.
  4. On the printer control panel, touch or scroll to the Setup, Network, or Wireless menu.
  5. Touch or scroll to Wireless Setup Wizard, and then follow the on-screen instructions to connect the printer to your network.

Step 2: Connect the printer with Wi-Fi Protected Setup (WPS)

If your printer has a basic control panel (no touchscreen or text navigation), or the Wireless Setup Wizard method did not work, try using Wi-Fi Protected Setup (WPS) to connect the printer.
NOTE:Both your printer and wireless router must support the WPS push button connection type. Consult your printer and wireless router manuals to confirm if they support it. If not supported, you must use the USB or wired connection type (if available) to use your printer with this driver.
The following video demonstrates how to use Wi-Fi Protected Setup to connect your printer to a wireless network.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. On the printer control panel, press and hold the Wireless button () for two or more seconds, and then release the button when the wireless light starts blinking.
  2. Within two minutes, press the WPS button on your wireless router.
  3. Wait up to two minutes while the printer automatically establishes a network connection with the wireless network.
Connect the printer and the computer to your router with a standard Ethernet cable.

Step 1: Prepare for the connection

Before installing the driver, make sure you have a functioning network router and an Ethernet cable.
  1. Make sure you have a network router, switch, or hub with available Ethernet ports.
  2. Make sure your computer is connected to the router, switch, or hub, if it is not already connected.
  3. Obtain an Ethernet cable. Do not use a standard telephone cable.
    Figure 2: Ethernet and telephone cable comparison
    Image: Ethernet and telephone cable comparison
    1 - Ethernet cable: Connector is wide and has eight wires
    2 - Telephone cable (do not use): Connector is narrow and has between two and six wires

Step 2: Connect the printer to the network

Use the Ethernet cable to connect the printer to your wired router or network hub.
  1. Turn on the printer.
  2. Remove any plug or protective cover from the Ethernet port () on the rear of the printer.
    Figure 3: Remove the protective plug from the printer Ethernet port
    Remove the protective plug from the printer Ethernet port
  3. Connect the Ethernet cable to the printer port, and then connect the other end of the cable to an available port on the network router, switch, or hub.
    Figure 4: Connect the Ethernet cable to the printer and to the router, switch, or hub
    Connect the Ethernet cable to the printer and to the router, switch, or hub

Step 2: Set Windows Update to automatically download driver software

Open the Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.
  1. Search Windows for change device installation, and click the Change device installation settings Control Panel setting in the list of results.
  2. Select Yes, do this automatically (recommended), and then click Save Changes.

Step 3: Install the printer driver with the Add Printer wizard

Use the Windows Add Printer tool to install the built-in driver.
NOTE: If you already connected the printer to the computer with a USB cable and you can print, the driver installed. If you are having issues printing, continue with the following steps.
  1. Search Windows for devices, and click Devices and Printers in the list of results.
  2. Click Add a printer.
  3. If a 'Choose a device or printer to add to this PC' window opens, do one of the following actions:
    • Select your printer if it displays in the list, click Next, follow the instructions to install the driver, and skip to the step to try to print .
    • If Windows does not find your printer, click The printer I want isn't listed, and continue to the next step.
    Figure 5: Example of printers found in the Choose a device or printer to add window
    Example of printers found in the Choose a device or printer to add window
  4. Select the connection type or method to add the printer, click Next, and follow the on-screen instructions to install the driver.
    NOTE:If you selected the Add a local printer method, continue to the next step.
    Example of the 'Find a printer by other options' windowExample of the 'What type of printer do you want to install?' window
    Example of Find a printer by other options windowExample of the What type of printer do you want to install? window
  5. Select Use an existing port (LPT1: Printer Port), and click Next.
  6. In the Install the printer driver window, click Windows Update to update the list of available printer drivers.
  7. In the Manufacturer list, select HP.
  8. In the Printers list, select your printer model, and click Next.
    NOTE:If you do not see your printer model, change the Manufacturer name from HP to Hewlett-Packard or Hewlett Packard, and look for your printer model again.
    Figure 6: Select your printer manufacturer and model name
    Image: Select your printer model name
  9. On the Type a printer name screen, change the printer name (optional), and click Next to install the driver.

Step 4: Print and scan a document

Try to print and scan, depending on your printer functionality, to make sure that your printer is working.
  • If you can print and scan, the driver installed.
  • If you cannot print and scan, continue to the frequently asked questions in this document for troubleshooting tips and for information on how to use the driver.

Frequently asked questions

Consult these commonly asked questions to troubleshoot issues and to learn how to use your printer with the built-in driver.
Several methods are available to scan with the Windows built-in driver, depending on your connection type.
The Scan app for Windows 8 and Windows 10 can be used to scan a photo or document.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Search Windows for Scan and click the Scan app in the list of results.
  3. If Source is an available option, select where you loaded your document or photo.
  4. Click Show more to change settings such as Color mode, Resolution, and change where to save the file.
  5. Click Scan.
Windows Fax and Scan is a simple app in Windows you can use to scan a photo or document.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Search Windows for fax, and click Windows Fax and Scan in the list of results.
  3. Click New Scan.
  4. Select your printer, click OK, and then click Scan.
Paint is a simple app in Windows you can use to scan a photo or document.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
  2. Search Windows for paint, and click the Paint app in the list of results.
  3. Click File, and then click From scanner or camera.
  4. Select your printer, click OK, and then click Scan.
The HP Scan and Capture app for Windows 8 and Windows 10 can be used to scan a photo or document.
  1. Load your image on the printer glass.
  2. Open Start, and click HP Scan and Capture.
  3. Click the top-left menu , and then select Settings.
  4. Click Select Device.
  5. Click your HP printer.
  6. Click Photo Scan Options to change any settings, and then click the back arrow.
  7. Click outside the Settings menu, and then click Capture Photos.
  8. Click Save.
    A window opens that lets you save to a folder on your computer.
If your printer connects to a wired or wireless network, use the Webscan feature in the printer's Embedded Web Server (EWS)
The EWS allows access to the product software via any Web browser.
to scan with the Windows built-in driver.
  1. Get the printer's IP address from the printer control panel network settings menu or by printing a network configuration page.
  2. Type the IP address in the address line of a web browser such as Internet Explorer, and press Enter to open the printer Embedded Web Server (EWS).
    Figure 7: Example IP address in the browser
    Example IP address for the product typed in the browser
    NOTE:Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows (in most Internet browsers). If you try to scan with pop-up windows blocked, the scan fails.
  3. On the Information tab click the Webscan application.
  4. Select the Image type, and click Scan.
  5. Right-click the scan in the browser window, click Save Picture as, and click Save.
Start a print job by opening the Print menu in the application you are using for a document or image.
From a desktop application:
  1. From the Desktop, open the document or image.
  2. Click File, and then click Print to select your printer and change any print settings.
From a Start app (Windows 8 and Windows 10):
  1. From Start, click the app that you want to print from.
  2. Click the menu icon (), and then click Print.
    NOTE:Since it is up to the app developer to include printing, not all apps have a print option. Or, if your printer does not display, make sure an HP print driver is installed on the computer.
Use the following workarounds to gain Solution Center and Toolbox functionality with the built-in driver.
TaskSteps
Opening HP Solution Center or HP Printer Assistant printer management softwareThese HP printer applications are not supported by the built-in driver. However, workarounds are available to complete printer management tasks.
Printing from a Start appClick the menu icon , and click Print.

NOTE:Since it is up to the app developer to include printing, not all apps have a print option.
Printing from a Desktop appOpen the document or photo that you want to print, click File, and Print to select your printer and change any settings.
ScanningScanning from the printer scan button or icon is not supported with the Windows built-in driver. Use one of the following methods to scan from the computer instead:

Scan with USB-connected printers:

  • Windows Scan app: Use this Start app to scan from most HP all-in-one printers.
  • HP Scan & Capture app: Free from the Microsoft Store, scan photos or documents using your printer or the camera on your computer or mobile device.
  • Windows Fax and Scan: Search Windows for fax, click Windows Fax and Scan in the list of results, and click New Scan.
  • Paint: Search Windows for paint, and click the Paint app in the list of results, click File, and then click From scanner or camera.


Scan with network-connected printers:

  1. Get the printer's IP address from the printer control panel network settings menu or by printing a network configuration page.
  2. Type the IP address in the address line of a web browser such as Internet Explorer, and press Enter to open the printer Embedded Web Server (EWS).
    Figure 8: Example IP address in the browser
    Example IP address for the product typed in the browser
  3. On the Information tab click the Webscan application.
  4. Select the Image type, and click Scan.
  5. Right-click the scan in the browser window, click Save Picture as, and click Save.
FaxingFax using the buttons and menus on the printer control panel.
Checking estimated ink levelsView the ink level indicators on the control panel, if available. Or, print a self-test page or printer status report from the printer control panel.
Change print settings
  1. Search Windows for devices, and click Devices and Printers in the list of results.
  2. Right-click the icon for your printer, and click Printing Preferences.
  3. Change any print settings, and then click OK.
Check the following items to troubleshoot and resolve common connection issues, depending on your connection type.
For detailed information on how to connect your printer, or if you get an error message when trying to connect, go to the HP Customer Support page, enter your printer model, and then search for the document on installing your printer for a wired or wireless connection or for the error message that displays.
Try these recommendations and procedures to help troubleshoot and avoid wireless connectivity issues.
  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
  • Confirm the printer connection and network name: On the printer, make sure that the blue light next to the Wireless icon () is on and steady, and then touch the Wireless network menu to make sure that the printer is connected to the same network as your computer.
  • Manually connect the printer to the network: Many HP printers have a wireless setup wizard tool available on the printer control panel network or wireless settings menus. Follow the steps to enter your network name and password to connect the printer to the network.
  • Move the printer and router closer together: Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
  • Restart the router: If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
  • Check the router band setting: HP printers only support the 2.4GHz band. If your router is set to the 5GHz band, the printer cannot connect to the network.
  • Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation, or configure the software to allow HP downloads and installations.
  • Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
  • Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.
  • Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the front panel menu to enter an IP address that is valid for use on your local area network.
Try these tips and procedures to help troubleshoot and avoid wired network connectivity issues.
  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
  • Confirm the network connection: Confirm that your printer is connected to the wired network by checking the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).
  • Check the jack the cable connects to: Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ().
  • Reconnect the cable: Disconnect and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router. Make sure that the cable is not connected to a router port designated for Internet access.
Try these tips and procedures to help troubleshoot and avoid USB connectivity issues.
  • Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
  • Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.
  • Connect to a different USB port: Connect the cable to a different USB port on the computer.
  • Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the Mac.
  • Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 meters (9 ft 10 in) in length.
  • Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.
The HP Printer Install Wizard automatically finds the best available print driver for your HP Printer. It is available only for Windows 10, 8, and 7. Download and run Printer Install Wizard () a free tool from HP. When this link is clicked, HP Printer Install Wizard is downloaded using your Internet browser's download capabilities.
Although you cannot fax a document directly from your computer, you can still fax a printed document from the printer if your printer supports faxing.
  1. Print the document you want to fax.
  2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
  3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.
Select your connection type for steps to access files or images on a memory card inserted into the printer's card slot.
Access and documents and photos on a memory card through Windows File Explorer.
  1. Insert the card into the appropriate memory card slot on the printer.
    • If the Choose what to do with memory cards window opens, follow the instructions to access your files or images.
    • If the Choose what to do with memory cards window does not open, continue to the next step
  2. Search Windows for file explorer and click the File Explorer app in the list of results.
  3. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.
Map the network drive to locate your memory card files when your printer is connected to a wireless or wired network.
Step one: Map the network drive
Use the Map network drive tool in Windows to set up your printer host name.
  1. Insert the card into the appropriate memory card slot on the printer.
    NOTE:If the card is already inserted, remove and then reinsert it.
  2. Obtain the printer Host name by printing a network configuration report. Check the documentation that came with your printer for steps to print a network configuration report.
  3. Search Windows for file explorer and click the File Explorer app in the list of results.
  4. Right-click Network, and then click Map network drive.
  5. From the Drive drop-down list, select an available drive letter.
  6. Find the Host name from the network configuration report. In the Folder text box, type \\<host name>\Memory_Card, where <host name> matches the Host name on the network configuration report.
    NOTE:Do not use the Browse feature or the mapping might fail.
  7. Check the box next to Reconnect at sign-in if it is not checked already.
  8. Click Finish.
Step two: Access the files from the memory card
Find your memory card files on the network through the Windows File Explorer.
  1. Turn on the printer and make sure that it is connected to the network.
  2. Search Windows for file explorer and click the File Explorer app in the list of results.
  3. Click the drive letter that corresponds to the memory card slot on the printer to access your files or images.
To check ink levels, you can view the ink level indicators on the printer control panel, if available. Additionally, you can print a self-test page from the control panel. Consult the documentation that came with your printer for steps to print a self-test page.
Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.
  1. Go to the HP SureSupply website.
  2. Scroll to the bottom of the page, and then make sure the country/region location is correct.
  3. Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.
Genuine HP ink cartridges can also be purchased from other retailers.
HP PSC 2210 All-in-One Printer

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