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HP LaserJet 1020 Printer Troubleshooting

Installing the Product Software in Windows 7 for a USB Cable Connection by Downloading the HP LaserJet Host Based Plug and Play Package

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Introduction

This document explains how to install the print drivers and other software for your HP product. Please read this if you plan to use a USB cable to connect your product to a computer that has a Windows 7 operating system.
Figure 1: USB cable
USB cable
CAUTION: Do NOT connect the USB cable now. Wait until the on-screen instructions prompt you to connect it. HP recommends using a USB cable that is less than 3 m (10 ft) long.
A print driver is a software program that allows the computer to run the product. HP offers a variety of print drivers and software on the product CD and the HP Web site. The available choices vary by product.
NOTE:If you are trying to resolve a particular issue or error message, reinstalling a driver might not resolve the issue. Unless you know that reinstalling is the correct solution, search for help documents that pertain to your specific issue or error message.

Download and install the software from the HP Web site

Follow these steps to download the software, and then install it.

Step one: Download the software

Follow these steps to download the software and driver for your product.
  1. Turn the product on.
  2. Disconnect the USB cable from both the product and the computer (if you already connected it).
  3. Open a new window to browse to the Select Software and Drivers page:
    1. Right-click this link, Select Software and Drivers , and then click Open in New Window .
    2. If prompted, type your product number. You might also need to click it in a list of similar products.
    3. Click Windows 7 .
      The Select Software and Drivers page opens.
  4. Click the HP LaserJet Host Based Plug and Play Package .
  5. Click Download only . This option allows you to install the software at any time after the download completes.
  6. Click Save , and then browse to the location on your computer where you want to save the file.
  7. Click Save . The software downloads to your computer.
    Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

Step two: Install the software

Follow these steps to install the downloaded software and driver.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
  3. When the Install Wizard starts, follow the on-screen instructions to install the software.