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'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word

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Issue

When printing on custom-sized paper or envelopes in Microsoft Word, a 'Paper Mismatch' or 'Paper Size Mismatch' error message displays on the printer control panel or on the computer.
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The 'Paper Mismatch' or 'Paper Size Mismatch' error message displays to make sure that ink is not wasted on the wrong paper type. For example, the print job might be for a 4 x 6 inch (101.6 x 152.4 mm) photo, but there is letter-size paper loaded in the printer.
Follow these solutions in the order presented to resolve the error message.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.
  1. Press OK on the control panel to clear the error message.
  2. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Adjust the print settings

Follow these steps to change the print settings to match the current print job. If the print settings do not match the paper that is loaded in the printer, the printer reports a 'Paper Mismatch' error.
  1. Open the Print settings.
    1. In Word 2003 and 2010, click File , and then click Print .
    2. In Word 2007, click the Office button ( ), and then click Print .
  2. Make sure that your printer is in the Name or Printers drop-down list box, and then click Properties or Printer Properties .
  3. Click the Features or Paper/Quality tab.
  4. Select a paper size from the Paper Size drop-down list. For example, if you want to print on 8.5 x 11 (letter) sized paper, select Letter . If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
    1. Select Custom from the drop-down list.
    2. In the Custom Paper Size dialog box, type a name for the new custom size.
    3. In the Width and Height boxes, type the dimensions.
    4. In the Units dialog box, select the unit of measurement, inches or millimeters, and then click Save .
    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties window.
      NOTE:You must exit the Properties window to apply your changes.
    6. Open the Properties window again, and select the new custom size from the Size drop-down list.
  5. Select the paper type.
    1. In the Paper Type or Type is drop-down list, click More .
    2. Click the desired paper type, and then click OK .
  6. In the Paper Source drop-down list, select the paper source.
  7. Change any other settings, and then click OK to close the Properties window.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Select the paper tray

For printers with more than one input tray, select the paper tray in the printer properties.
  1. Open the Print settings.
    1. In Word 2003 and 2010, click File , and then click Print .
    2. In Word 2007, click the Office button ( ), and then click Print .
  2. Make sure that your printer is in the Name or Printers drop-down list, and then click Properties or Printer Properties .
  3. In the Properties or Printer Properties window, click the Features or Paper/Quality tab.
  4. Select the paper tray containing the correct paper size from the Paper Source drop-down list.
  5. Click OK to close the Properties window.
  6. In the Print window, click OK to print the envelope.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Change the Paper Type settings

  1. Open the Print settings.
    1. In Word 2003 and 2010, click File , and then click Print .
    2. In Word 2007, click the Office button ( ), and then click Print .
  2. Make sure that your printer is in the Name or Printers drop-down list box, and then click Properties or Printer Properties .
  3. Click the Features or Paper/Quality tab.
  4. Click the drop-down list under Paper Type or Type is , and then click Plain paper .
  5. Click OK to close the Properties dialog box.
  6. In the Print dialog box, click OK to print the envelope.
Mismatch errors occur because the printer scans the width of the envelope before printing. If the setting in the printer driver does not match the envelope actually loaded in the printer, the printer reports a 'Paper Mismatch' error.
Select your version of Microsoft Word for steps to resolve the error message.
Follow these solutions in the order presented to resolve the error message.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.
  1. Press OK on the control panel to clear the error message.
  2. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Adjust the print and envelope settings

Follow these steps to adjust print settings, envelope size, and margins.
Step one: Adjust the print settings
  1. In Microsoft Word, click File , and then click Print .
  2. Make sure that your printer is in the Name drop-down list, and then click Properties .
  3. In the Properties window, click the Features or Paper/Quality tab.
  4. Select an envelope size from the Paper Size drop-down list. If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
    1. Select Custom from the drop-down list.
    2. In the Custom Paper Size dialog box, type a name for the new custom size.
    3. In the Width and Height boxes, type the dimensions.
    4. In the Units dialog box, select the unit of measurement, inches or millimeters, and then click Save .
    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties window.
      NOTE:You must exit the Properties window to apply your changes.
    6. Open the Properties window again, and select the new custom size from the Size drop-down list.
  5. In the Media drop-down list, select the desired paper type, and then click OK .
  6. In the Paper Source drop-down list, select the paper source.
  7. Change any other settings, and then click OK to close the Properties window.
Step two: Set the correct envelope size
  1. Click Tools , click Letters and Mailings , and then click Envelopes and Labels .
  2. In the Envelopes and Labels window, click the Envelopes tab, and then click Options .
  3. From the Envelope size drop-down list, select the required paper size.
  4. Click OK , and then click Close .
Step three: Set the correct margins
  1. Click File , and then click Page Setup .
  2. In the Page Setup dialog box, select appropriate values for the top, bottom, left and right margins.
  3. Click OK to close the Page Setup dialog box.
  4. Click File , and then click Print .
  5. Click Print Preview . Make sure that the preview is acceptable.
  6. Click the Print button to print on the envelope.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Change the Paper Type settings

  1. In Microsoft Word, click File , and then click Print .
  2. Make sure that your printer is in the Name drop-down list, and then click Properties .
  3. In the Properties window, click the Features or Paper/Quality tab.
  4. Click the drop-down list under Media , and then click Plain paper .
  5. Click OK to close the Properties window.
  6. In the Print window, click OK to print the envelope.
Follow these solutions in the order presented to resolve the error message.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.
  1. Press OK on the control panel to clear the error message.
  2. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Adjust the print and envelope settings

Step one: Adjust the print settings
  1. In Microsoft Word, click the Office button ( ), and then click Print .
  2. Make sure that your printer is in the Name drop-down list, and then click Properties .
  3. In the Properties window, click the Features or Paper/Quality tab.
  4. In the Paper Sizes drop-down list, select an envelope size. If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
    1. Select Custom from the Size drop-down list, or the Custom tab.
    2. In the Custom Paper Size dialog box, type a name for the new custom size.
    3. In the Width and Length boxes, type the dimensions.
    4. In the Units dialog box, select the unit of measurement, inches or millimeters, and then click Save .
    5. Click OK to close the Custom Paper Size dialog box, and then click OK again to close the Properties dialog box.
      NOTE:You must exit the Properties window to apply your changes.
    6. Open the Properties window again, and then select the new custom size from the Paper Sizes drop-down list.
  5. In the Media drop-down list, select the desired paper type, and then click OK .
  6. Select the paper source from the Paper Source drop-down list.
  7. Change any other settings, and then click OK to close the Properties window.
Step two: Set the correct envelope size
  1. In Microsoft Word, click the Page layout tab. In the Size drop-down list, click the appropriate envelope size.
  2. Make sure that the selected envelope size matches the envelope size loaded in the printer.
  3. In the Orientation drop-down list, click the appropriate orientation.
  4. Follow these steps to select the feed method:
    1. Click the Mailings tab, and then click Envelopes . The Envelope and Labels dialog box opens.
    2. Click the Envelopes tab.
    3. Type the delivery address in the Delivery address: text box.
    4. Type the return address in the Return address: text box.
    5. Double-click the Feed image ( ) and select the appropriate feed option.
    6. Click OK .
Step three: Set the correct margins
  1. In Microsoft Word, click the Page Layout tab.
  2. In the Margin drop-down list, click the appropriate margin setting.
  3. If the required margin setting is not in the drop-down list, follow these steps to create a custom margin setting.
    1. Select Custom from the Margin drop-down list.
    2. In the Custom Margin dialog box, select appropriate values for the top, bottom, left and right margins.
    3. Click OK to close the Custom Margin dialog box.
  4. Click the Office button ( ), and then click Print .
  5. Click Print Preview . Make sure that the preview is acceptable.
  6. Click the Print button to print on the envelope.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Change the Paper Type settings

  1. In Microsoft Word, click the Office button ( ), and then click Print .
  2. Make sure that your printer is in the Name drop-down list, and then click the Features or Properties tab.
  3. In the Properties window, click the Paper/Quality tab.
  4. In the Media drop-down list, select Plain paper .
  5. Click OK to close the Properties window.
  6. In the Print window, click OK to print the envelope.
Follow these solutions in the order presented to resolve the error message.

Solution one: Resume the print job

Ignore the error and continue printing. The print job might still be acceptable even if the paper size and paper type settings are not an exact match.
  1. Press OK on the control panel to clear the error message.
  2. Try the print job again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Adjust the print and envelope settings

Step one: Adjust the print settings
  1. In Microsoft Word, click File , and then click Print .
  2. Make sure that your printer is in the Printer drop-down list box, and then click Printer Properties .
  3. In the Printer Properties window, click the Features or Paper/Quality tab, and then select an envelope size from the Paper sizes drop-down list. If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.
    1. Click the Custom button. The Custom Paper Size window opens.
    2. In the Name dialog box, type a name for the new custom size.
    3. In the Width and Height dialog boxes, type the dimensions.
    4. In the Units dialog box, select the unit of measurement, inches or millimeters, and then click Save .
    5. Click OK to close the Custom Paper Size window, and then click OK again to close the Printer Properties window.
      NOTE:You must exit the Printer Properties window to apply your changes.
    6. Open the Printer Properties window again, and then select the new custom size from the Paper Sizes drop-down list.
  4. Select the paper type.
    1. In the Paper Type drop down list, click More... .
    2. Click the Plus sign next to Type is: to select the desired paper type, and then click OK .
  5. From the Paper Source drop-down list, select a paper source.
  6. Change any other settings, and then click OK to close the Printer Properties window.
Step two: Set the correct envelope size
  1. In Microsoft Word, click Mailings , and then click Envelopes . The Envelopes and Labels window opens.
  2. Click Options . The Envelope Options window opens.
  3. From the Envelope size drop-down list, select the required paper size. If you created a custom paper size, select the new custom paper size from the drop-down list.
  4. Click OK , and then click Close to close the Envelopes and Labels window.
Step three: Set the correct margins
  1. In Microsoft Word, click the Page Layout tab.
  2. In the Margins dropdown list, click the appropriate margin setting.
  3. If the required Margin setting is not in the drop-down list, follow these steps to create a custom margin setting.
    1. Select Custom Margins... from the Margins drop-down list.
    2. In the Custom Margin dialog box, select appropriate values for the top, bottom, left and right margins.
    3. Click OK to close the Custom Margin dialog box.
  4. Click File , and then click Print . Make sure the preview is acceptable.
  5. Click the Print button to print on the envelope.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Change the Paper Type settings

  1. In Microsoft Word, click File , and then click Print .
  2. Make sure that your printer is in the Name drop-down list box, and then click Printer Properties .
  3. In the Printer Properties window, click the Features or Paper/Quality tab.
  4. In the Paper Type drop down list, click More... .
  5. Click the Plus sign next to Type is: to select the desired paper type, and then click OK .
  6. In the Print window, click the Print button to print the envelope.
If have tried all the preceding solutions in the order presented , and the issue is not resolved, try the following resource for more information.
See what other customers are saying at HP Consumer Forums .
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