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HP Photosmart Pro B9180 Photo Printer support

I Can't Find the WEP or WPA Key or Password for My Wireless Network

  • PrintPrint
This document provides steps to locate the WEP or WPA key or password for your wireless network. This password is required when installing your HP printer on the wireless network.
Listed below are the basic wireless network security terms and several methods for finding the wireless network password.
  • Open system . A wireless network that does not use any authentication or encryption method is an open system. An open system can still have a low security level if the router does not broadcast the wireless network name (the Service Set Identifier, or SSID). Before connecting your HP printer to a network, you must know the network name.
  • Wired Equivalent Privacy (WEP) . WEP is an optional wireless network feature. Not all wireless networks use WEP. WEP encodes the data sent across the network, making the data unintelligible to eavesdroppers. In order to properly communicate, network devices must share the same WEP settings as your HP printer.
  • Wi-Fi Protected Access (WPA) . WPA provides a higher level of security than WEP. WPA encrypts data sent over radio waves from one wireless device to another, and controls access to the network through authentication protocols. In order to properly communicate, network devices must share the same WPA settings as your HP printer.
Many routers have a label attached that lists the wireless network name (or SSID) and wireless network password. If the router does not list the information on an attached label or if the router is not easy to access, consult the documentation from your Internet Service Provider (ISP). Often, the welcome letter from your ISP contains the SSID and wireless network password.
The HP Print and Scan Doctor quickly diagnoses and resolves many printing, scanning, and connectivity problems. It also can easily locate your wireless network login information.
NOTE:The HP Print and Scan Doctor is available for most HP products, and it is available in most languages. However, it might not be available for older HP product models. This tool is not available for Mac OS X operating systems.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation. The HP Print and Scan Doctor opens.
  3. On the Menu bar in the Print and Scan Doctor window, click Network , and then click Show Advanced Info .
  4. Click Show Wireless Info .
  5. In the Wireless Settings section, the SSID column lists the wireless network name, and the Network Key column lists the corresponding wireless network password.

Video of using the HP Print and Scan Doctor to find the wireless network password

The following video demonstrates how to use the HP Print and Scan Doctor to retrieve your wireless network password.
If you have trouble viewing the video or to view the video in a different size, play the video on YouTube .
Select your operating system, and then follow the directions to obtain the wireless network password.
  1. From the Start screen, type view network connections , and then press Enter . The Network Connections window opens.
  2. In the Network Connections window, right-click the wireless network name, and then click Status .
  3. Click the Wireless Properties button, click the Security tab, and then click the Show characters check box to see the wireless network password.
  1. Click the wireless icon ( ) on the taskbar.
  2. Right-click the wireless network name, and then select Properties .
  3. Select Show characters to see the wireless network password.
  1. Click the network icon ( ) on the taskbar.
  2. Click Network and Sharing Center . The Network and Sharing Center opens.
  3. In the Tasks pane, click Manage Network Connections . The Network Connections window opens.
  4. Right-click the wireless network name, and then select Status . The Wireless Network Connections window opens.
  5. Click the Wireless Properties button, click the Security tab, and then click the Show characters check box to see the wireless network password.
    NOTE:If the Show characters check box is unavailable and cannot be clicked, try another method listed in this document.
  1. In the Finder menu bar, click Go , and then click Utilities .
  2. Open the Keychain Access application.
  3. In the Keychains list, click Local Items .
  4. In the Category list, click Passwords .
  5. Double-click the wireless network name, and then click the Show password checkbox to see the wireless network password.
    NOTE:If requested, type the administrator password, and then click OK .
Use these steps to log into the router's configuration webpage to find the wireless network password.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the software file saved (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation. The HP Print and Scan Doctor opens.
  3. On the Menu bar in the Print and Scan Doctor window, click Network , and then click Open Router Web Page .
  4. Type the username and password to open your router's configuration page.
    NOTE:The username and password you use to open the router configuration page are not the same as the SSID and wireless network password. Most router documentation includes the default or administrative username and password. Many routers have a label attached that lists the username and password.
  5. On the configuration webpage, find the wireless settings option, and then find the security or wireless encryption setting. The wireless network password (sometimes called a network key, a passphrase, or a wireless security key) should be listed nearby.
  1. In the menu bar, right-click the wireless icon ( ), and then click Open Network Preferences .
  2. On the Network window, click Wi-Fi in the left menu, and then click the Advanced button.
  3. Click the TCP/IP button.
  4. Locate and note the Router address (for example, 192.168.0.1).
  5. Click Cancel , and then close the Network window.
  6. Open a web browser window or tab.
  7. In the address bar, type the router address noted in the previous step (for example, 192.168.0.1), and then press Enter .
  8. Type the username and password to open your router's configuration page.
    NOTE:The username and password you use to open the router configuration page are not the same as the SSID and wireless network password. Most router documentation includes the default or administrative username and password. Many routers have a label attached that lists the username and password.
  9. On the configuration webpage, find the wireless settings option, and then find the security or wireless encryption setting. The wireless network password (sometimes called a network key, a passphrase, or a wireless security key) should be listed nearby.
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