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HP Pavilion dv6567cl Entertainment Notebook PC support

"0x7E" or "0x50" or "0x3E" Error Message Appears on Blue Screen After Installing Windows Vista Update (KB973879)

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This document pertains to HP Notebook PCs with Windows Vista.

Blue screen error appears after PC starts

After you update the notebook PC using Windows Update from Microsoft, the following error message may appear on a blue screen within 10 minutes after system startup.
Stop 0x0000007e, Stop 0x00000050 or Stop 0x0000003E
To prevent the error from appearing you will need to restore Windows to a point in time before the update was installed or manually remove the specific update that is causing the error.
NOTE:Microsoft has removed the update from the Microsoft Download Center and Microsoft Update. See http://support.microsoft.com/kb/973879 for more information.

Prevent the error from appearing

Choose one of the following methods to resolve the problem.

Method 1: Manually remove the update in Safe Mode

In most cases the update that caused the error message can be manually removed. If the blue screen error prevents you from following these steps then try the next method.
  1. Reboot the notebook PC and press F8 repeatedly when the HP/Compaq logo displays to enter Advanced Boot Options.
    NOTE:On some models that use UEFI instead of BIOS, no HP or Compaq logo displays during start up. If you are required to press key in the beginning stages of start up (when the logo normally appears on other models), do so as soon as the notebook starts. There may also be a text message that prompts you to press a specified key when the message appears.
  2. Use the Up/Down arrow keys to select Safe Mode and then press Enter.
  3. Click Start, and then click Control Panel.
  4. Click Uninstall a program under the Programs section.
  5. In the Tasks list in the left navigation area, click View installed updates.
  6. Click the entry for Update for Microsoft Windows (KB973879), and then click the Uninstall. Click Yes when you are prompted to confirm the uninstallation.
    If you are prompted for confirmation or for the administrator password, click Yes to confirm, or type the administrator password.
  7. Restart the notebook PC.

Method 2: Restore the notebook to a previous state using System Restore

Restore the notebook to a previous state using the following steps.
  1. Reboot the notebook PC and press F8 repeatedly when the HP/Compaq logo displays to enter Advanced Boot Options.
    NOTE:On some models that use UEFI instead of BIOS, no HP or Compaq logo displays during start up. If you are required to press key in the beginning stages of start up (when the logo normally appears on other models), do so as soon as the notebook starts. There may also be a text message that prompts you to press a specified key when the message appears.
  2. Use the Up/Down arrow keys to select Safe Mode and then press Enter.
  3. Click Start, type system restore in the search field and then select System Restore.
  4. Click Next and follow the onscreen instructions. This will restore the notebook PC to a last known working configuration.
HP Pavilion dv6567cl Entertainment Notebook PC

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