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HP Customer Support

HP LaserJet 1020 Printer Troubleshooting

Setting Up the LaserJet (Hardware)

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Introduction

This document explains how to set up the physical parts of the product. Complete these steps before you install the product software on your computer. If you already set up the product hardware, and need software installation help, see Links to Software Installation Instructions at the end of this document.
This document includes the following steps to set up the product:
  • Unpack the printer and check the contents
  • Remove the packing tape
  • Install the print cartridge
  • Connect the power cord
  • Turn on the product
  • Load plain paper

Setting up the printer

Follow these steps in order. When you are finished, you can click the appropriate link at the end of this document if you need instructions to install the product software.
CAUTION:Do NOT connect a USB cable now. If you plan to use a USB cable to connect the product to the computer, you will be prompted to connect it at the correct time during software installation.

Step one: Unpack the printer and check the contents

  1. Remove the product from the box.
    Figure 1: Remove the product from the box
    Illustration: Remove the product from the box
  2. Check the contents of the box.
The contents might vary by country/region. See the packaging for a list of items shipped in the box.

Step two: Remove the packing tape

  1. Open the print cartridge access door.
    Figure 2: Open the print cartridge access door
    Illustration: Open the print cartridge access door
  2. Remove all the orange packing tape from the product.
    Figure 3: Remove the orange packing tape
    Illustration: Remove the orange packing tape

Step three: Install the print cartridge

  1. Open the output tray support, and then open the print cartridge door.
    Figure 4: Open the output tray support
    Illustration: Open the output tray support
    Figure 5: Open the print cartridge door
    Illustration: Open the print cartridge door
  2. Remove the new print cartridge from the package.
    CAUTION:Hold the print cartridge at each end to prevent damage to the print cartridge.
    Figure 6: Remove the new print cartridge from the package
    Illustration: Remove the new print cartridge from the package
  3. Gently rock the print cartridge back and forth to distribute the toner evenly.
    Figure 7: Rock the print cartridge back and forth
    Illustration: Rock the print cartridge back and forth
  4. Pull the orange tab until all the sealing tape is removed from the print cartridge. Put the tab in the print cartridge box to return for recycling.
    Figure 8: Pull the orange tab to remove the sealing tape
    Illustration: Pull the tab to remove the sealing tape
  5. Insert the print cartridge in the product, and then close the print cartridge door.
    Figure 9: Insert the print cartridge
    Illustration: Insert the print cartridge

Step four: Connect the power cord

Connect the power cord to the back of the product, and then plug the power cord into an electrical outlet.
Figure 10: Connect the power cord
Illustration: Connect the power cord

Step five: Turn on power

Press the Power switch to turn on the product.
Figure 11: Press the Power switch
Illustration: Press the Power switch

Step six: Load plain paper

  1. Slide the paper width and length guides to their outmost positions.
    Figure 12: Slide out the paper guides
    Illustration: Slide out the paper guides
  2. Load the paper into the paper tray, and then slide the paper width and length guides inward until they stop at the edge of the paper.
    CAUTION:Do not use stapled, wrinkled, folded, or damaged paper.
    Figure 13: Load the paper and slide in paper guides
    Illustration: Load the paper and slide in paper guides
  3. Insert the input tray cover over the main input tray.
    Figure 14: Insert the input tray cover
    Illustration: Insert the input tray cover
  4. Close the input tray.
    Figure 15: Close the input tray
    Illustration: Close the input tray cover

Links to software installation instructions

After you complete the previous setup steps, you can install the product software with the product CD or by downloading the software from the HP Web site. For instructions, click the link for your computer operating system and type of connection.
CAUTION:Do NOT connect a USB cable now. You will be prompted to connect it at the correct time during software installation.
Windows
Installing the Product Software in Windows XP for a USB Cable Connection (c01797272) (in English)
Installing the Product Software in Windows Vista for a USB Cable Connection (c01797272) (in English)
Installing the Product Software in Windows 7 for a USB Cable Connection by Downloading the HP LaserJet Host Based Plug and Play Package (c01798187) (in English)
Installing the Product Software in Windows XP for a Wired (Ethernet) Network Connection (c01910237) (in English)
Installing the Product Software in Windows Vista for a Wired (Ethernet) Network Connection (c01910259) (in English)
Macintosh
Installing the Product Software in Mac OS X for a USB Cable Connection (c02282571) (in English)
Installing the Product Software in Macintosh OS X for a Wired (Ethernet) Network Connection (c01910204)