Turn on the computer, and insert the first recovery disc into the drive.
Press and hold the power button to turn off the computer.
Disconnect all connected devices and cables
such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord
Turn on the computer.
Immediately press the Escape
key repeatedly, about once every second, until a Startup Menu or Select boot device menu opens.
The selections you need to make vary slightly depending on the type of menu that appears on your screen:
If a Select Boot Device menu displays, use the up or down arrow key to select the CD/DVD drive, and then press Enter
If a Startup Menu opens, press F9
to open "Boot Menu" or "Boot Device Options". Use the up or down arrow key to select the CD/DVD drive. Then press Enter
NOTE: More than one CD/DVD drive selection may be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select the Run program from disc
, and then click Next
Select an option based on the type of recovery discs you have:
Click Factory Reset
under I need help immediately
. If the next screen prompts you to confirm your choice, select Yes
and then click Next
. If no confirmation screen displays, continue with the next step.
Figure 11: Recovery Manager using user-created recovery discs
Recovery discs received from HP support:
Select one of the following selections, depending on which selection is shown on your screen, and then click Next
Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
Reset the computer by erasing the entire drive and restoring to the factory setup
Figure 12: Recovery Manager using HP-sent recovery discs
When System Recovery prompts you to back up your files, select a backup option:
If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files
, and then click Next
. Continue to the next step.
Figure 13: Recovery Manager: Back up your files first
Select Back up your files first (recommended)
, and then click Next
Select the file types to back up, and then click Next
Figure 14: File Backup window
Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next
NOTE:If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.
Figure 15: Choose backup location
When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next
to continue with the recovery process.
NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
in the warning that appears.
Read and respond to the screens as they appear. If a screen prompts for a disc, insert the next disc. In some cases, you might have to repeatedly insert the same disc several times before the screen allows you to continue.
After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the PC case to eject the disc.
If you are presented with a “Restoration complete” screen, click Finish
If you are presented with a “File copy is complete” screen, click Next
Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds and turn on the computer.
NOTE: If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens appear.
Complete Windows setup when the screens appear.
Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.