Ink Cartridge Fill Issue

The color mix in a small portion of HP 93, 136, 854 (C9361) and 75, 141, and 861 (CB337) Tri-color Ink Cartridges is incorrect, with some color chambers being over filled and the balance under filled. Print quality is not affected, but depending upon individual use, a small number of purchasers may receive fewer pages than HP intended.

Potentially affected cartridges have Warranty Ends dates between 2011/05/01 and 2011/08/31 (see figure 1 below).

Customers can visit www.hp.com/support or call a country-specific HP Support number, listed below, to validate whether they have purchased an impacted cartridge and/or determine the most convenient replacement center for them.

As a worldwide leader in imaging and printing, HP is committed to delivering outstanding quality and reliability to our customers. Recently, we discovered that the color mix in a small portion of select HP tri-color inkjet cartridges was incorrect with some color chambers being over filled and the balance under filled. Despite this, print quality is not affected and customers who have purchased or may purchase an affected cartridge should receive the same vibrant, long-lasting prints as usual. Depending upon individual use, however, a small number of purchasers may receive fewer pages than HP intended.

In Asia Pacific/Japan, only two types of cartridges were potentially affected (sold by different model numbers in different regions/countries). In those regions, HP is offering customers who purchased those cartridges warranty replacements. Potentially affected cartridges include the HP 75, HP 93, HP 136, HP 141, HP 854 and HP 861 with the “Warranty End” date that falls between May 1, 2011 and August 31, 2011, which can be found printed on the HP print cartridge (Note: See table at the end of document with breakdown by country/region). Additionally, a small number of cartridges that shipped with HP Deskjet D4360 Printer series and HP Photosmart C4500 and C4400 All-in-One Printers series in this timeframe were potentially impacted.

Customers can call a country-specific HP Support number to validate whether they purchased an impacted cartridge and/or to determine the nearest replacement center. Locate the phone number from the following table: