This document applies to HP and Compaq desktop computers with Windows 7 and Hardware Diagnostic Tools.
NOTE:Depending on the version of Hardware Diagnostic Tools you are using, some of the features may not be present.
Using Hardware Diagnostic Tools from Windows
Step 1: Before you begin
Close all programs and turn off the screen saver. Most of the tests take only a few minutes to complete, however, some tests may take longer and use a lot of system resources. Turn off non-essential applications to help the tests run more efficiently.
NOTE: Hardware Diagnostic Tools provides a lot of information. For best results, read and follow the instructions as they are displayed. The instructions may be displayed before, during, or after the tests are run.
Step 2: Start Hardware Diagnostic Tools
, All Programs
, PC Help & Tools
, and Hardware Diagnostic Tools.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
A window opens and displays a message to close all applications. Close all non-essential applications and click OK
Figure 1: Close all applications
Figure 2: Collecting information
Step 3: Check Alert Messages
Hardware Diagnostic Tools scans the computer for any disabled or misconfigured devices. Detected issues are displayed in the Alerts
section at the top of the main page. Always check the Alerts first, the computer issue may be related to an alert.
Figure 3: Alerts
and review the messages.
Record a bootable diagnostic disc (optional).
The first alert is usually a reminder to record a bootable diagnostic disc. In case the computer is ever unable to start, the bootable disc can be used to open Hardware Diagnostic Tools to help diagnose the problem.
Figure 4: Alert: Create Bootable Diagnostic Disc
Click Bootable Diagnostic Media Creator
and follow the on-screen instructions to create a bootable disc.
Review any other alerts. Read the information and decide whether it relates to the issue you are troubleshooting.
Step 4: Test a device
The Hardware Diagnostic Tools main page displays device categories. Mouse over the category to view more information.
Figure 5: Hardware Diagnostic Tools: main page
Select a category from the list on the left or from the groups on the main page.
Look for any Misconfigured
Do one of the following:
- Click the device and review the device information.
- Click one of the System Tools
and resolve the misconfiguration issue.
- Do not troubleshoot the misconfigured device. The misconfigured device is not related to your current issue. Resolve the misconfigured device issue another time.
Select a device and click Run test
Figure 6: Confirm test
NOTE:Some tests may display additional messages. Follow the instructions and click OK
Step 5: Understanding test results
Three test results are possible:
No problems were detected for the hardware device tested. This may indicate that the computer issue is caused by a software program and not the hardware.
Fail or Specific problem description:
A problem was detected with the hardware device. Follow the detailed instructions to help fix the problem, or click one of the links to view related help topics in the Help and Support Center or in the Hardware Diagnostic Tools online help.
The test was cancelled.
Figure 7: Test results
Using Hardware Diagnostic Tools when Windows does not open
If you cannot access Windows 7, you can still use the Hardware Diagnostic Tools to test for hardware issues.
Click the following heading or the accompanying plus (+) sign to expand the information.
Use the following steps to perform a hardware test from the hard drive through the Recovery Manager upon system startup:
Step 1: Start Hardware Diagnostic Tools
NOTE: Hardware Diagnostic Tools provides a lot of information. For best results, read and follow the instructions as they are displayed. The instructions may be displayed before, during, and after the tests are run.
Turn off the computer.
Disconnect all connected devices (such as the Personal Media Drive, USB drives, printer, and fax), remove media from drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer.
Do one of the following actions depending on how Windows 7 was installed:
If Windows 7 came pre-installed on your computer, or you upgraded from Windows Vista, press the F11
when the first screen opens (the logo screen), until the Recovery Manager program opens on the screen.
If your computer was upgraded from Windows XP to Windows 7, press the F10
when the first screen opens (the logo screen) until the Recovery Manager program opens on the screen.
Figure 8: Recovery manager
Click Run Computer Checkup
Step 2: Run tests
Click Basic Test
to test the CPU, hard disk drive, and computer memory.
For more detailed analysis of the hard drive, optical drive, CPU or memory, choose one of the tests under Advanced Category
Figure 9: Hardware Diagnostic Tools
On the test screen, click Run
Three test results are possible:
No problems were detected for the hardware device tested. This may indicate that the computer issue is caused by software program and not the hardware.
A problem was detected with the hardware device. Make a note of the error code. Replace the bad component or have your computer serviced.
The test was cancelled.
When the test is complete, click Quit
to finish using Hardware Diagnostic Tools and restart the computer.
to finish using the Hardware Diagnostic Tools and restart the computer.
If your computer was manufactured in 2008 or later, you may be able to run a hardware diagnostic test during the startup process. To do so, turn on the computer and press the F9
key during the screen with the HP or Compaq logo.
Figure 10: Example of Boot screen that displays the key press to enter the BIOS test.
Diagnostic Tools opens and performs a variety of hardware tests. Green checkmarks appear next to hardware items that pass the test. Any problems found are reported.
Figure 11: Screen example: Diagnostic Tools test
Performance and Configuration History
Performance and Configuration History displays a calendar view showing tests, scans, hardware changes and critical events. This information can be useful in finding the cause of hardware problems and in tracking trends.
Follow these steps to view Performance and Configuration History:
Click Performance and Configuration History
Figure 12: Hardware Diagnostic Tools
Click View Test History
to display the results of past hardware tests.
Figure 13: Performance and Configuration History
To view a history item, click the X
for that item.
Figure 14: Critical Event