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HP Photosmart D7360 Printer support

The HP Printer Installation Disc Does Not Start Automatically in Windows 7

  • PrintPrint
This document is for HP printers that are connected to a computer running Windows 7.
Software installation does not start automatically when you insert the printer's software installation CD in a computer running Windows 7.

Step 1: Open the setup file manually

Use Windows Explorer to open the setup file and start the installation from the software installation CD.
  1. Disconnect the USB cable from the printer and the computer if it is already connected. If the printer is connected to your network, leave it connected.
  2. Insert the software installation CD that shipped with your HP printer into the computer. The installation starts automatically.
    NOTE:If nothing displays in the right pane of Windows Explorer, or if nothing happens when you double-click Setup.exe, the CD might be damaged or unusable. Skip to the step to order a new installation CD from HP.
  3. On the Windows taskbar, click Start ().
  4. Click Computer, and then double-click the disc drive where the printer software is located.
  5. Double-click Setup.exe to start the installation.
    Figure 1: Double-click the setup file
    Image: Double-click the setup file
  6. Follow the on-screen instructions to install the software.
    If the User Account Control window opens, click Continue.
  7. When the Installation Agreements and Settings screen displays, select 'I have reviewed and accept the installation agreements and settings.'
  8. On the Install Complete screen, click Finish.

Step 2: Check the software installation CD for damage

The computer disc drive might not be able to read a dirty or damaged disc. Follow these steps to safely clean the software installation CD.
  1. Remove the software installation CD from the disc drive.
  2. Insert another CD, such as a music CD or a video DVD, to make sure that the disc drive is working correctly.
    • If the music CD or video DVD does not play, there is an issue with the disc drive. Contact the disc drive manufacturer.
    • If the music CD or video DVD does play, inspect the HP installation CD for any damage (such as scratches), and then clean the HP installation CD using a soft cloth dampened in distilled water.
  3. Dry the software installation CD with a lint-free cloth.
  4. Insert the software installation CD into the computer. If the User Account Control window displays at any time during the installation, click Continue.
  5. If the installation does not start automatically, try inserting the CD in another disc drive on the computer, if available.

Step 3: Change the Autoplay settings in Windows

Follow these steps to make sure that the Autoplay check box is selected.
  1. Click the Start (), type autoplay in the Search Programs and Files box, and then press Enter. The Autoplay window opens.
  2. Under Choose what happens when you insert each type of media or device, make sure that the Use AutoPlay for all media and devices check box is selected. Click the check box if the option is not selected.
    Figure 2: Make sure that the Autoplay check box is selected
    Image: Make sure that the Autoplay check box is selected
  3. Click Save.
  4. Insert the software installation CD into the computer.
    If the installation window does not display automatically, follow these steps to open the installation setup file from the CD.
    Click Start ().
    Click Computer, and then double-click the disc drive where the printer software is located.
    Double-click Setup.exe to start the installation.
  5. If the User Account Control window opens, click Continue.
  6. Follow the on-screen instructions.

Step 4: Copy the contents of the printer software installation CD to the hard drive and install the software

Follow these steps to copy the contents of the CD to the hard drive and install the software.
  1. Click the Start ().
  2. Click Computer, and then double-click C: to open the hard drive.
  3. Right-click the right pane of Windows Explorer, click New, click Folder, type HP Software, and then press Enter.
  4. Browse to the disc drive. The CD contents are listed on the right side of the window.
  5. Click Organize, and then click Select All.
  6. Right-click the selected files, and then click Copy.
  7. Double-click the HP Software folder that you created, right-click the right pane of Windows Explorer, and then click Paste.
    NOTE:If a 'Cannot copy from source disk or drive' or 'Cannot copy specified file' error message opens but other CDs work correctly in the disc drive, the software CD might be damaged or unusable. Skip to the step to order a new installation CD from HP.
  8. On the Windows taskbar, click Start (), type C:\HP Software\setup.exe in the Search Programs and Files box, and then press Enter.
    NOTE:If C:\HP Software\setup.exe is not found, type C:\HP Software\hpzsetup.exe instead, and then press Enter.
  9. Double-click C:\HP Software\setup.exe or C:\HP Software\hpzsetup.exe.
  10. On the User Account Control window, click Continue.
  11. Follow the on-screen instructions to install the software.

Step 5: Download and then install the driver from the HP website

If you are unable to install the print driver from the software installation CD, download your printer's most recent, full feature driver from the HP website.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 3: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step 6: Order a new installation CD from HP

If you do not have Internet access or a full feature driver is not available for download from HP, you can use these steps to order a new installation CD from HP.
  1. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  2. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  3. Scroll down the page, click Order Physical Media - CD/DVD/USB, and then select the software you want to order.
  4. Follow the on-screen instructions to order a new software installation CD.
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